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CHAPTER42
Cisco IP Phone Configuration
Cisco IP phones as full-featured telephones can plug directly into your IP
network. You can use the Cisco CallManager Administration phone configuration
panes to configure the following Cisco IP phones and devices:
• Cisco IP Phone 7900 Family
� Cisco IP Phone model 30 VIP
� Cisco IP Phone model 12 SP+
� H.323 clients
� CTI ports
Once you add a Cisco IP phone to Cisco CallManager Administration,
information from the RIS Data Collector service displays
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Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Configuring Cisco IP Phones You can add phones to the Cisco CallManager database automatically using auto-registration, manually using the phone configuration panes, or in groups with the Bulk Administration Tool (BAT). By enabling auto-registration, you can automatically add a Cisco IP phone to the Cisco CallManager database when you connect the phone to your IP telephony network. During auto-registration, Cisco CallMana
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Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Displaying the MAC Address of a Phone The Media Access Control (MAC) address comprises a unique, 12-character, hexadecimal number that identifies a Cisco IP phone or other hardware device. Locate the number on a label on the bottom of the phone (for example, 000B6A409C405 for Cisco IP Phone 7900 Family models or SS-00-0B-64-09-C4-05 for Cisco IP Phone models SP 12+ and 30 VIP). Cisco CallManager makes the MAC address a re
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Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Adding a Phone Before a Cisco IP phone can be used, you must use this procedure to add the phone to Cisco CallManager. You can also use this procedure to configure H.323 clients or CTI ports. H.323 clients can be Symbol NetVision phones or Microsoft NetMeeting clients. CTI ports designate virtual devices used by Cisco CallManager applications such as Cisco SoftPhone and Cisco AutoAttendant. Note If you are planning to use
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Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Once you add a Cisco IP phone to Cisco CallManager Administration, information from the RIS Data Collector service displays on the Phone Configuration pane. When available, the IP address of the device and the name of the Cisco CallManager with which the device registered display as illustrated in Figure 42-1. Figure 42-1 Phone Configuration Pane Step 7 Reset the phone after making changes to apply the new settings. Refer
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Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones � Cisco IP Phones, Cisco CallManager System Guide � Phone Configuration Checklist, Cisco CallManager System Guide Copying an Existing Phone If you want to manually add several similar phones to the Cisco CallManager database, you can add one and then copy its basic settings to apply to another phone. You must change at least the Media Access Control (MAC) address before inserting the new phone into the database. Perform the
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Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Related Topics � Cisco IP Phone Configuration, page 42-1 � Finding a Phone, page 42-26 � Adding a Phone, page 42-4 � Resetting a Phone, page 42-7 � Updating a Phone, page 42-9 � Deleting a Phone, page 42-10 � Phone Configuration Settings, page 42-12 � Configuring Speed Dial Buttons, page 42-20 � Adding a Directory Number, page 42-28 � Cisco IP Phones, Cisco CallManager System Guide � Phone Configuration Checklist, Cisco CallMa
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Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Figure 42-2 Find and List Phones Pane Step 3 Check the check boxes next to the phones you want to reset. To select all of the phones on the pane, check the check box in the matching records title bar. Step 4 Click Reset Selected. The Reset Device pane displays. Step 5 Click one of the following items: � Restart Device—Restarts the selected devices without shutting them down (reregisters the phones with Cisco CallManager). �
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Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Updating a Phone Perform the following procedure to update a Cisco IP phone from Cisco CallManager. Procedure Step 1 Choose Device > Phone. The Find and List Phones pane displays. Step 2 Enter search criteria to locate a specific phone, and click Find. A list of phones that match the search criteria appears. Step 3 From the list, click the name of the phone you want to update. The Phone Configuration pane displays. Step 4 Up
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Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Deleting a Phone Perform the following procedure to delete a Cisco IP phone from Cisco CallManager. Procedure Step 1 Choose Device > Phone. The Find and List Phones pane displays. Step 2 Enter search criteria to locate a specific phone and click Find. A list of phones that match the search criteria appears as illustrated in Figure 42-2. Figure 42-3 Find and List Phones Pane Step 3 Perform one of the following actions: � Chec
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Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Related Topics � Cisco IP Phone Configuration, page 42-1 � Finding a Phone, page 42-26 � Adding a Phone, page 42-4 � Cisco IP Phones, Cisco CallManager System Guide � Phone Configuration Checklist, Cisco CallManager System Guide Cisco CallManager Administration Guide 78-13310-01 42-11
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Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Phone Configuration Settings Table 42-1 describes the available settings on the Phone Configuration pane. Note The Product-Specific Configuration section contains model-specific fields defined by the phone manufacturer. Cisco CallManager dynamically populates the fields with default values. To view field descriptions and help for product-specific configuration items, click the “i” information icon to the right of the Produc
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Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 42-1 Phone Configuration Settings (continued) Field Description Device Pool Choose the device pool to which you want this phone assigned. The device pool defines sets of common characteristics for devices, such as region, date/time group, and Cisco CallManager group for auto-registration. The value you choose overrides the default value for this type of device. Refer to the “Device Defaults Configuration” section o
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Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 42-1 Phone Configuration Settings (continued) Field Description User Hold Audio To specify the audio source played when a user initiates Source a hold action, click the drop-down arrow and choose an audio source from the list that displays. If you do not choose an audio source, Cisco CallManager uses the audio source defined in the device pool or the system default if the device pool does not specify an audio sourc
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Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 42-1 Phone Configuration Settings (continued) Field Description Phone Button Choose the appropriate phone button template. The Template phone button template determines the configuration of buttons on a phone and identifies which feature (line, speed dial, and so on) is used for each button. The value you enter overrides the default value for this type of device. Refer to the “Device Defaults Configuration” section
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Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 42-1 Phone Configuration Settings (continued) Field Description Outgoing Caller ID Enter the number to send as Caller ID for outgoing calls. Pattern For example, in North America: � NNNXXXX = Variable Caller ID, where XXXX is equal to an extension number or directory number (X is a number from 0 to 9), and NNN is the office code. The Central Office (CO) appends the number with the area code if you do not specify it.
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Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 42-1 Phone Configuration Settings (continued) Field Description Media Termination If a media termination point is used to implement Point Required features that H.323 does not support (such as hold and transfer), check the Media Termination Point Required check box. If a media termination point is not used to implement features that H.323 does not support, uncheck the check box. Use this check box for H.323 devices
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Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 42-1 Phone Configuration Settings (continued) Field Description Idle Enter the URL to display on the Cisco IP Phone 7960 and Cisco IP Phone 7940 LCD when the phone has not been used for the time specified in Idle Timer field. For example, you can display a logo on the LCD when the phone has not been used for 5 minutes. Leave this field blank to accept the default setting. Cisco CallManager only displays this field fo
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Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 42-1 Phone Configuration Settings (continued) Field Description Proxy Server Enter the host and port (for example, proxy.cisco.com:80) used to proxy HTTP requests for access to non-local host addresses from the phone HTTP client. If the phone receives a URL such as www.cisco.com in a service and the phone is not configured in the cisco.com domain, the phone uses the proxy server to access the URL. If the phone is
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Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 42-1 Phone Configuration Settings (continued) Field Description Log In User ID Cisco CallManager populates this field with the user ID of the user who is currently logged into this device. If no user is logged into the device, displays. Log In Time Cisco CallManager populates this field with the maximum duration specified for the login to be in effect. Once the time is reached, the system automatically logs o
