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MultiModemZPX User Guide MT5634ZPX-PCI-V92 P/N S0000197 Revision A Copyright © 2001 by Multi-Tech Systems, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech S
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MultiModemZPX User Guide Contents Chapter 1: Introduction Introduction ............................................................................................................................. 2 Product Description ................................................................................................................ 2 What Is in Your Modem Package? ....................................................................................... 2 Chapter 2: Installation Introduction ........
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MultiModemZPX User Guide Contents Chapter 6: Solving Problems Introduction ........................................................................................................................... 49 The Modem Does Not Respond to Commands ............................................................... 49 The Modem Cannot Connect When Dialing .................................................................... 50 The Modem Disconnects While Online ...............................................
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MultiModemZPX User Guide Contents Appendix E: Upgrading the Modem Introduction ........................................................................................................................... 70 Upgrade Overview ............................................................................................................... 70 Step 1: Identify the Modem Firmware ............................................................................... 70 Step 2: Identify the Current Firmware Versi
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1 Introduction
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MultiModemZPX User Guide 1 Introduction Introduction Congratulations on your purchase of the MultiModemZPX. You have acquired one of the finest internal V.92 data/fax/voice modems available today from one of the world’s oldest modem manufacturers: Multitech Systems, Inc. This user guide will help you to install, configure, test, and use your modem. Product Description The MultiModemZPX is a full-featured internal data/fax/voice modem designed TM for Pentium computers in Windows Plug and Play e
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2 Installation
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MultiModemZPX User Guide 2 Installation Introduction This chapter shows you step-by-step how to set up your MultiModemZPX data/fax/ voice modem and make your first calls. What You Will Need Before starting, please make sure you have everything you need: We supply 4 An MT5634ZPX-PCI-V92 data/fax/voice modem 4 An RJ-11 telephone cable 4 A printed Quick Start Guide 4 An installation CD containing a modem driver and this User Guide 4 A CD containing data communications and other programs You suppl
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MultiModemZPX User Guide 2 Installation Step 1: Install the MultiModemZPX in your Computer Figure 2-1. The MultiModemZPX. Installing the MultiModemZPX requires you to open your computer. Please consult your computer manual in addition to the following instructions. 1. Turn off the computer and unplug it. Failure to do so may result in damage to both the MultiModemZPX and the computer. Do not turn on the computer until the instructions tell you to do so. 2. Remove the cover from the computer as
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MultiModemZPX User Guide 2 Installation Step 2: Make the External Connections Now connect the MultiModemZPX to the telephone line and, optionally, to your telephone. For voice mail or speakerphone use, you can also connect it to a micro- phone and an external speaker, headphone, or sound card. The microphone can be used for recording answering machine messages or for speakerphone use. The speaker or headphone can be used for playing back messages or as a speakerphone.
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MultiModemZPX User Guide 2 Installation Microphone Connection For voice mail or speakerphone applications, plug an unamplified microphone into the MIC jack. The microphone should have a stereo 3.58mm (9/64-inch) mini plug. Do not use a monophonic microphone. Sound Card and Speaker Connections For voice mail or speakerphone applications, use a 3.58mm (9/64-inch) plug male- to-male stereo patch cord to connect the LINE OUT jack on the modem to the LINE IN jack on your sound card. If your sound c
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MultiModemZPX User Guide 2 Installation Step 3: Install the Modem Driver If you use Windows 95 or newer, you must install the modem driver. The modem driver tells Windows how to control the modem. If you use a Linux operating sys- tem, please see Appendix F for installation instructions. If you use the SCO OpenS- erver operating system, please see Appendix G. Windows 95 1. After installing the MultiModemZPX into your computer, turn the computer on and allow Windows 95 to start. As the computer
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MultiModemZPX User Guide 2 Installation 8. When the Add New Hardware wizard says it will search for new drivers for the Wave device for the voice modem, click Next. 9. Select Search for the best driver for your device, and then click Next. 10. Select CD-ROM drive, and then click Next. 11. When Windows says it has found the driver for the voice modem, click Next to continue. 12. When prompted, click Finish to complete the installation. 13. After completing the hardware and driver installation,
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MultiModemZPX User Guide 2 Installation Verifying the Windows 95/98/Me Configuration Windows assigns an interrupt request (IRQ) number for your modem. Because the number of IRQs is limited, a computer with several accessories may not have an available IRQ for your new modem. In that case, you may have to decide which of your other accessories you can modify or do without. Be aware that resource settings should be changed only by users with expert knowl- edge of computer hardware and hardware c
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MultiModemZPX User Guide 2 Installation Windows NT 4.0 Before you begin a Windows NT installation, make sure Windows NT Service Pack 3 or newer is installed on the computer. Also, to add and remove devices you must be logged on with Administrator privileges. 1. After installing the MultiModemZPX modem into your computer, turn the com- puter on and allow Windows NT to start. 2. Insert the MultiModemZPX CD into your computer’s CD-ROM drive. 3. When the MT5634ZPX-PCI Autorun menu appears, choose
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MultiModemZPX User Guide 2 Installation 6. In the Configure Port Usage dialog box, select Dial out only, Receive calls only, or Dial out and receive calls, depending upon how the phone line will be used. Click OK. 7. In the Remote Access Setup dialog box, click Network. 8. In the Network Configuration dialog box, make sure that only TCP/IP is select- ed, and then click OK. 9. If there is a network interface card that does not have TCP/IP bound to it, the Microsoft TCP/IP Properties window appe
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MultiModemZPX User Guide 2 Installation Verifying the Windows NT Configuration To verify your modem configuration in Windows NT: 1. Click Start | Settings | Control Panel. Double-click Modems. 2. The Modem Properties dialog box appears, showing the COM port associated with the modem. 3. Click Properties. View the General tab to display information about modem speed. Click the Connection tab to see information about connection and call preferences. You can also view configuration information un
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MultiModemZPX User Guide 2 Installation 3. In the Modem tab, select Multi-Tech Systems MT5634ZPX-PCI-V92, and then click the Properties button to display information about your modem settings. Extra AT commands (see Chapter 4) may be entered in the Extra initializa- tion commands field. To change port assignments, click Advanced Port Settings. Use the COM Port number list to select an unused COM port. Windows 2000 automatically configures Plug and Play devices such as the Multi- ModemZPX t
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MultiModemZPX User Guide 2 Installation Step 4: Configure the Modem for Your Country Before you use your modem, you must configure it for the country in which it will be used. You must also do this if you move the modem to another country after it has been configured for the first country. You can use one of two configuration methods: the Global Wizard utility or AT commands. The Global Wizard Utility The Global Wizard configuration utility is recommended for computers running Windows 95 or ne
