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®
MultiModem ZBA
MT9234ZBA-Series
MT9234ZBA
MT9234ZBA-V
User Guide
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MultiModem ZBA User Guide Models: MT9234ZBA, MT9234ZBA-V PN S000387D, Version D Copyright This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2010, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranty with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular p
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Table of Contents Contents Chapter 1 – Introduction ......................................................................................................................................... 4 Features .............................................................................................................................................................. 4 AT Commands Information .............................................................................................................
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Chapter 1 – Introduction Chapter 1 – Introduction Congratulations on your purchase of the MultiModem ZBA modem. You have acquired one of the finest intelligent voice/data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech Systems, Inc. The MT9234ZBA-Series is available with and without the voice feature. The MT9234ZBA global product is approved in 40+ countries. The MT9234ZBA with the voice feature supports voice mail and a full-duplex speakerphone.
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Chapter 1 – Introduction Technical Specifications The MT9234ZBA-Series modem meets the following specifications: ® Trade Name MultiModem ZBA Model Number MT9234ZBA or MT9234ZBAV Server-to-Client 56K speeds when accessing a V.90 or V.92 server Client-to-Server Up to 48Kbps when accessing a V.92 server Client-to-Client 33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800 bps, Data Rates 14400, 12000, 9600, 7200, 4800, 2400, 1200, 0-300 bps Fax Data Rates 33600, 31200, 28800, 26400, 2
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Chapter 2 – Installation Chapter 2 – Installation This chapter shows you step-by-step how to set up your Multi-Tech MT9234ZBA modem. Safety Warnings • Use this product only with UL- and CUL-listed computers (U.S.A. and Canada) • To reduce the risk of fire, use only 26 AWG (.41mm) or larger telephone wiring. • Never install telephone wiring during a lightning storm. • Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations. • Never
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Chapter 2 – Installation Location of the Jumpers Note: The Speaker Mode Jumper is for a Modem with the Voice Option Changing the Dial-Up/Leased-Line Jumper As shipped from the factory, your modem is configured for normal dial-up operation. That is, the modem must dial a phone number to connect to another modem. To use the modem on a leased line, you must change jumper J2 to select leased line operation, and J3 to select whether it will be the originating or the answer
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Chapter 2 – Installation Step 2: Connect the Modem to Your PC Turn off your computer. Place the modem in a convenient location, and then connect it to your computer’s serial port, the telephone line or leased line, AC power, and, optionally, your telephone. Connections - No Voice Connections With Voice Connect the Modem to Your PC Plug one end of the serial cable into the RS232 connector on the modem and the other end into a serial port connector on your computer, such as COM1 or
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Chapter 2 – Installation Connect Speakers (Voice Option) For speakerphone or voice mail applications, use a 1/8-inch plug male-to-male stereo patch cord to connect the SPKR jack on the side of the modem to the LINE IN jack on your sound card. If your sound card does not have a LINE IN jack, use its MIC jack. The stereo male-to-male patch cord can be purchased at a local PC retail store. If you do not have a sound card, you can plug an unamplified speaker directly into the SP
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Chapter 2 – Installation 4. Click on the next button to start the driver pre-installation. 5. You will be prompted confirm the installation of the driver. Click the Install button to continue. 6. There will be a transitory screen, then the process will complete. Click on the Finish button. 7. Connect your modem to an available serial port. 8. Your driver installation is complete. You can now reboot your computer and Windows should detect the modem and install it. a. Older versions
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Chapter 2 – Installation Step 4: Configure the Modem for Your Country or Region Different countries have different requirements for how modems must function. Therefore, before you use your modem, you must configure it to match the defaults of the country/region in which you are using it. You must also do this if you move the modem to another country/region after it has been configured for the first country/region. You can use one of two configuration methods: 1. Use the G
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Chapter 3 – Operation Chapter 3 – Operation About the Front Panel The LED indicators on the front panel indicate status, configuration, and activity: TD – Transmit Data. Flashes when the modem is transmitting data to another modem. RD – Receive Data. Flashes when the modem is receiving data. CD – Carrier Detect. Lights when the modem detects a valid carrier signal from another modem. It is on when the modem is communicating with the other modem, and off when the link is broken. OH –
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Chapter 4 – Remote Configuration Chapter 4–Remote Configuration Remote configuration is a network management tool that allows you to configure MultiModem ZBA units anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote modem for maintenance or troubleshooting as if you were on site. Basic Procedure The following steps can be used when the connection is established by the local or the remote modem. No
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Chapter 5 – Callback Security Chapter 5 – Callback Security This chapter describes how to use callback security with your modem. Callback security protects your network from unauthorized access and helps control long-distance costs. When callback security is enabled, all callers are requested to enter a password. If a valid password is received, the modem hangs up and returns the call by dialing a phone number that is stored with the password. The person being called back must then enter t
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Chapter 5 – Callback Security Setting Callback Security Message Parity The modem’s password prompt and messages parity must match the parity of the computer to which the modem is connected. 1. Open a data communications program such as HyperTerminal. 2. In the terminal window, type AT#Sxxxxxxxx, where xxxxxxxx is your password. Press ENTER. The modem responds with OK if the setup password is correct and ERROR if it is wrong. 3. The modem’s parity default value is No parity
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Chapter 5 – Callback Security Calling Procedures Use the following procedures to call a modem that has callback security enabled. Note that Autoanswer must be enabled on the calling modem (S0=1). Password-Only Callback Use this procedure when calling from a fixed location. 1. Using a data communications program such as HyperTerminal, dial the number of the callback modem. 2. When the connection is established, the callback modem responds with the following message: Password> 3. Type th
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Chapter 5 – Callback Security Extension-Entry Callback Use this procedure when calling from an extension at the callback number. The password that you use must be set up for an optional extension-entry callback. 1. Using a data communications program such as HyperTerminal, dial the number of the callback modem. 2. When the connection is established, the callback modem responds with the following message: Password> 3. Type an extension-entry password, press the plus key (+
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Chapter 5 – Callback Security Callback Security Commands The AT Commands related to Callback Security are included in the AT Commands Reference guide included on MT9234ZBA-Series product CD. Callback Assignments Form Location Password Telephone Number 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 34 25 26 27 28 29 18 Multi-Tech Systems, Inc. MT9234ZBA
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Chapter 6 – Troubleshooting Chapter 6 – Troubleshooting Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere. The following symptoms are typical of problems you might encounter: • None of the LEDs light when the mo
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Chapter 6 – Troubleshooting • The serial port might be defective. If you have another serial port, install the modem on it, change the COM port setting in your software, and try again. • The modem might have a problem beyond the scope of this user guide. If you have another Multi-Tech modem, try swapping modems. If the problem goes away, the first modem is possibly defective. The Modem Cannot Connect When Dialing There can be several reasons the modem fails to make a connection. Possibil
