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User Guide
Cisco Unified IP Phone User Guide for Cisco CallManager Express 3.2
and Later
1 Cisco Unified IP Phone 7902G for Cisco CallManager Express 3.2 and Later
2 Cisco Unified IP Phone 7905G and Cisco Unified IP Phone 7912 for Cisco CallManager Express
3.2 and Later
3 Cisco Unified IP Phone 7910G for Cisco CallManager Express 3.2 and Later
4 Cisco Unified IP Phone 7914 Expansion Module for Cisco CallManager Express 3.2 and Later
5 Cisco Unified IP Phone 7935 Conference Station and Cisco
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1 Cisco Unified IP Phone 7902G for Cisco CallManager Express 3.2 and Later Button Legend Feature Function Cisco Unified IP phone model Shows the Cisco Unified IP phone model number. 1 type 2 Paper label and plastic cover Used to display your phone number. Feature buttons: Enables you to engage the Redial, Transfer, Conference, and Messages functions. 3 Redial Transfer Conference Messages 2
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Feature Function Volume button Increases or decreases handset volume. Also controls the on-hook ring volume. 4 5 Hold button Places an active call on hold. Resumes a held call. 6 Menu button Not in use. 7 Keypad Functions like a traditional telephone keypad. 8 Handset with indicator light Functions like a traditional handset. The light strip at the top of the handset blinks when the phone rings and remains lit to announce a new voice-mail message. (Functionality will vary depending on your
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Manage Call Waiting If you are on a call when a second call comes in, you will hear a call-waiting tone or see a flashing indicator light on the handset rest, depending on the configuration of your phone. To answer the new call: Press the Hold button. The original call is placed on hold. To return to the original call: Press the Hold button again. You may continue to use the Hold button to switch between the calls. Retrieve Voice-Mail Messages Press the Messages button and follow the
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Forward All Calls To forward all of your incoming calls to another number, perform the following steps: 1. Lift the handset and press **1. You will hear a short confirmation tone. 2. Dial the phone number to which you want to forward your calls. Dial the number exactly as you would if you were placing a call to that number. Remember to include locally required prefix numbers. 3. Hang up the handset. To cancel call forwarding, perform the following steps: 1. Lift the handset and press **2. A
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2 Cisco Unified IP Phone 7905G and Cisco Unified IP Phone 7912 for Cisco CallManager Express 3.2 and Later Button Legend 2 1 9 8 3 4 5 6 7 Feature Function 1 Cisco Unified IP phone model Shows the Cisco Unified IP phone model number. type 2 LCD screen Displays information such as line/call status, phone number, and soft key tabs. 3 Soft keys Engage the functions displayed on the corresponding LCD tabs. 4 Navigation button Scrolls through text and selects features that are displayed on the
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Feature Function Volume button Increases or decreases handset volume and on-hook ring volume. 8 Handset with indicator light Functions like a traditional handset. 9 Soft Key Legend Your Cisco Unified IP phone is equipped with soft keys that point to feature options displayed along the bottom of the LCD screen. Soft keys change according to the state of the phone. Use the soft keys to engage any of the functions displayed on the corresponding LCD tabs. The following is a comprehensive list o
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Soft Key Description more Scrolls through additional soft key options (for example, use the more soft key to locate the DND soft key). Mute Toggles muting on and off. NewCall Opens a new line on the speakerphone to place a call. Ok Confirms the selection. Park Forwards calls to a location from which the call can be retrieved by anyone in the system. PickUp Selectively picks up calls coming into another extension. Play Plays the ring sound sample. Redial Redials the last number dialed. Restor
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2. Press the Redial soft key. Hold a Call To place a call on hold: Press the Hold button. To retrieve a held call: Press the Hold button again. Note Because the hold feature can generate music or a beeping tone, avoid using hold when dialed into a remote conference system. Simple three-party conferences that are created locally on your phone can safely be placed on hold without introducing music or beeps into the conference. Mute a Call To mute an active call so that the other parti
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Setting and Adjusting Your Cisco Unified IP Phone Adjust the Volume for the Current Call Press the Up or Down Volume button while the handset is in use. Adjust the Ring Volume Press the Up or Down Volume button while the handset is in its cradle. Select the Ring Type To change the ring type, perform the following steps: 1. Press the Menu button. 2. Press 3 on the keypad, or use the Navigation button to locate Settings and then press the Select soft key. 3. Use the Navigation button t
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Park a Call Call park allows a phone user to place a call on hold at a designated parking spot from which the call can be retrieved by anyone on the system. To park a call: Press the Park soft key The Cisco Unified CallManager Express system will automatically select an available call part slot and display the number on the Cisco Unified IP phone screen. To park a call to a specific call part slot: Press the transfer button followed by the call part slot number provided by your local
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Forward All Calls To forward all incoming calls to another number, perform the following steps: 1. Press the CFwdALL soft key. You will hear a confirmation beep. 2. Dial the number to which you want to forward all your calls. Dial the number exactly as you would if you were placing a call to that number. Remember to include locally required prefix numbers. 3. Press the pound key (#). The phone display will be updated to show that calls are to be forwarded. Note To forward calls to voice mail
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Alternate Methods to End a Conference Call Call initiators may use one of the following methods (Functionality will vary according to your system configuration.): To end the conference but remain connected to the most recent call, press the Confrn soft key. The older call is placed on hold. To disconnect from the conference, hang up the handset. The other parties will remain on the conference call. Program Personal Speed-Dial Buttons Once an administrator has defined one or more speed-d
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5. Press the Up or Down scroll button to select a field. Use the keypad to enter the search data, namely, the first name, last name, or number to be searched. 6. Press the Search soft key. The search results will be displayed. 7. Use the Up or Down scroll button to select an entry. 8. Press the Dial soft key to dial the number. 9. To exit the directory, press the Exit button. View Call History To access Cisco Unified CallManager Express phone services, including missed, received, or placed
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Use Audio Paging Audio paging provides a one-way voice path to the phones that have been designated to receive paging. It does not have a press-to-answer option. To use the paging function for paging a group, perform the following steps: 1. Select an available phone line by lifting the handset, by pressing the NewCall soft key, or by pressing a button. Listen for the dial tone. 2. Dial the designated paging group number. Each idle IP phone that has been configured with the paging number au
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3 Cisco Unified IP Phone 7910G for Cisco CallManager Express 3.2 and Later Button Legend Feature Function Cisco Unified IP phone model Shows the Cisco Unified IP phone model number. 1 type 2 Footstand adjustment Allows you to adjust the angle of the phone base. Msgs button Allows you to access voice-mail messages. 3 4 Conf button Allows you to initiate a conference call. Forward button Redirects all calls to another number. 5 6 Redial button Automatically redials the last number dialed. Spe
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Settings To adjust your Cisco Unified IP phone settings menu displayed on the LCD screen, use one of the following methods: Press the Settings button to access the menu. Press the Volume button to navigate through the list. The following is a comprehensive list of settings and associated keypad numbers. Functionality will vary according to your system configuration. Setting Number Setting 1 Handset volume Speaker volume 2 3 Ring volume Model info 4 5 LCD contrast Network configuration
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Redial a Number To redial the most recently dialed number: Lift the handset and press the Redial button. Press the Redial button to dial using the speakerphone. When the party answers, you must lift the handset to talk. Hold a Call To place a call on hold: Press the Hold button. To retrieve a held call: Press the Hold button again. Note Because the hold feature can generate music or a beeping tone, avoid using hold when dialed into a remote conference system. Simple three-party co
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Adjust the Call Volume To adjust the handset volume for all calls, perform the following steps: 1. Press the Settings button. 2. Press 1 on the keypad. 3. Press the Up or Down Volume button to adjust the volume to the desired level. 4. Press the pound key (#) on the keypad to save the change. 5. Press Settings to return to the main display. Adjust the Speaker Volume To adjust the speaker volume for all calls, perform the following steps: 1. Press the Settings button. 2. Press 2 on the keypad.
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Using Cisco CallManager Express 3.2 and Later Features Transfer a Call There are two ways to transfer a selected call to another number: Blind transfer—Immediately redirects the call without allowing you to speak to the transfer recipient (the person to whom you are transferring the call). Consult transfer—Redirects the call after first allowing you to speak to the transfer recipient. To transfer a call, perform the following steps: 1. During a call, press the Transfer button. The call
