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Norstar Voice Mail 4.0 FAX
User Guide
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Contents Norstar Voice Mail FAX User Guide 1 Learning about the Norstar Voice Mail FAX option 1 About the virtual Fax line 2 Your Personal mailbox greeting 2 Recording a Greeting 3 Receiving a Fax message 4 Retrieving Fax messages 5 Transferring a Fax message to your mailbox 6 Setting the Preset fax machine 6 Printing Fax messages 8 Printing all the new or saved Fax messages in your mailbox 8 Printing a Fax message 11 Fax cover sheet 15 Fax forward cover page 15
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ii Contents FAX User Guide P0886631 Issue 1.0
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Norstar Voice Mail FAX User Guide This guide explains how to use the Norstar Voice Mail FAX option with your personal mailbox. It explains how to receive, print and send fax documents (Fax messages). All Norstar telephones provide Norstar Voice Mail voice prompts. On telephones with display buttons, the voice prompts are delayed for five seconds. If you don’t see an option on your telephone display, wait for the voice prompt to announce the additional options. To use Norsta
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2 Norstar Voice Mail FAX User Guide About the virtual Fax line A line can be assigned to a mailbox to act as a virtual fax line. Any Fax messages sent to the virtual fax line bypass the greeting and Automated Attendant. The Fax message is sent immediately to your mailbox. This Fax message is accessed in the same way that you access other Fax messages. For more information about accessing Fax messages, refer to "Receiving a Fax message" on page 4. See your System Coordin
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Norstar Voice Mail FAX User Guide 3 Recording a Greeting To record a Greeting: 1. Press ˜Æ¡ . Pswd: 2. Enter your password and press OK or OTHR RETRY £ . Your unique password was determined when you first opened your mailbox and performed the initialization steps. If you are recording a greeting from a telephone that has not been assigned to your personal mailbox, press OTHR. The display shows the Log: prompt. When th
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4 Norstar Voice Mail FAX User Guide Record greeting: 8. At the tone, record your greeting and RETRY press OK or £ to end your recording. Do not use the Norstar Handsfree Feature to record a greeting. For best results, speak directly into the telephone handset, clearly and at a pace that is easy to understand. Note: Your greeting should tell callers they can leave a Fax message in your mailbox. Refer to "Your Personal mailbox gree
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Norstar Voice Mail FAX User Guide 5 When you receive a message in your mailbox, your telephone display shows: Message for you MSG This display indicates that you have a new voice message or a Fax message in your mailbox. To check messages you must open your mailbox. To open your mailbox: 1. Press ˜Æ¡ . Pswd: 2. Enter your mailbox password and press OTHR RETRY OK or £ . 3. After you open your mailbox, the 1 new 1 saved
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6 Norstar Voice Mail FAX User Guide Transferring a Fax message to your mailbox When a caller is attempting to leave a Fax message in your mailbox and you answer the call, transfer the call to your mailbox. Inform the caller that you are transferring them to your mailbox. To transfer a fax call to your mailbox: 1. Press ˜ Æ ¡ . Do not put the call on hold. The caller hears your mailbox greeting. If you answer your telephone and hear a fax tone, transfer the fax call to your mailbox. W
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Norstar Voice Mail FAX User Guide 7 No Preset 5. This display appears if there is no preset fax machine. If the fax machine is preset, the display shows: Preset fax. You have the option of changing the preset fax telephone number. Destination: 6. Press PHONE or to enter the fax EXT telephone number. Press EXT or to enter the fax extension number. 7. Enter the fax telephone number and Dest ph: RETRY press OK or £ . >>> 8. Press OK or £ to accept the fax ADD
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8 Norstar Voice Mail FAX User Guide Printing Fax messages Fax messages left in your mailbox can be printed to any fax machine. You can choose to print all of your Fax messages at once or print them individually. If you print all of the Fax messages at once, you cannot listen to any voice introductions included with the Fax messages. However, the Fax messages remain as “new” in your mailbox giving you the option of listening to any voice content in the message later. When you print each Fax
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Norstar Voice Mail FAX User Guide 9 Printing all of the new or saved Fax messages on the Preset fax machine To print all of the new or saved Fax messages on the Preset fax machine: 1. Press ˜Æ¡ . Pswd: 2. Enter your password and press OK or OTHR RETRY £ . 3. Press . 1 new 1 saved PLAY REC ADMIN 4. Press NEW or to print all the new Print all NEW SAVED Fax messages. Press SAVED or to print all the saved Fax messages. 5. Press PRESET or . Print msg OTHR MANU Note: To
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10 Norstar Voice Mail FAX User Guide Printing all of the new or saved Fax messages using the Other option To print all the new or saved Fax messages using the Other option: 1. Press ˜Æ¡ . Pswd: 2. Enter your password and press OK or OTHR RETRY £ . 3. Press to print the new Fax 1 new 0 saved PLAY REC ADMIN messages. 4. Press NEW or to print all the new Print all NEW SAVED Fax messages. Press SAVED or to print all the saved Fax messages. 5. Press OTHR or . Print m
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Norstar Voice Mail FAX User Guide 11 Printing all of the new or saved Fax messages using the Manual option To use the Manual option, you must first open your personal mailbox from a fax machine telephone. To retrieve and print all your new or saved Fax messages using the Manual option: 1. From the fax machine telephone, call into a line that is answered by the Automated Attendant. 2. Press ¥¥ to access your mailbox while the Automated Attendant Greeting plays. 3. Enter your mailbox numbe
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12 Norstar Voice Mail FAX User Guide Printing a Fax message on the Preset fax machine To print a Fax message on the Preset fax machine: 1. Press ˜Æ¡ . Pswd: 2. Enter your password and press OK or OTHR RETRY £ . 3. Press PLAY or . 2 new 0 saved REC ADMIN 4. The date that the fax was received and >>> Fax:1 <<< STOP >>>>>>>>>>>> the Fax ID number appears on the display. Press until you find the Fax message you want to print. Note: If the Fax message is preceded b
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Norstar Voice Mail FAX User Guide 13 Printing a Fax message using the Other option To print a Fax message using the Other option: 1. Press ˜Æ¡ . Pswd: 2. Enter your password and press OK or OTHR RETRY £ . 3. Press PLAY or . 2 new 0 saved REC ADMIN 4. The date that the fax was received and >>> Fax:1 <<< STOP >>>>>>>>>>>> the Fax ID number appears on the display. Press until you find the Fax message you want to print. 5. Press to print the Fax message. If End
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14 Norstar Voice Mail FAX User Guide 10. Press ¤ to end this session. Printed msg Norstar Voice Mail prints the Fax message on the assigned fax machine. Printing a Fax message using the Manual option To print a Fax message using the Manual option, you must first call and open your personal mailbox from a fax machine telephone. To print a Fax message using the Manual option: 1. Call into a line from the fax machine telephone that is answered by the Automated Attendant. 2. Press ¥¥ to acces
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Norstar Voice Mail FAX User Guide 15 Fax cover sheet A fax cover sheet is printed with each Fax message you print using the Preset and Other feature. The fax cover sheet contains the following information: • the date and time the fax was printed • the name and telephone number of the mailbox owner • the destination fax number • the Fax ID number (if a single Fax message is printed) • the number of pages to follow Note: A fax cover sheet is not added when printing a fax from a mailbox using th
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16 Norstar Voice Mail FAX User Guide Sending Fax messages A Fax message and a Fax message voice introduction can be sent to any personal mailbox. To send the Fax message you must call the personal mailbox from a fax machine telephone. To leave a Fax message in a personal mailbox: 1. Place the document that you want to send on the fax machine. 2. From the fax machine telephone dial the Norstar telephone number of the person you want to send a fax to. Wait for the mailbox greeting or have the
