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Grandstream Networks, Inc.
GXP21xx SIP Enterprise Phones
Grandstream Networks, Inc. GXP21xx User Manual Page 1 of 1
Firmware version: 1.0.1.66 Last Updated: 05/2011
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TABLE OF CONTENTS GXP21XX USER MANUAL WELCOME .......................................................................................................................................................... 3 INSTALLATION ................................................................................................................................................. 4 EQUIPMENT PACKAGING ............................................................................................................
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Table 9: LCD Icons ................................................................................................................... 12 Table 10: GXP21xx Keypad Buttons ......................................................................................... 12 Table 11: GXP Call Features .................................................................................................... 19 Table 12: Key Pad Configuration Menu ..........................................................
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Welcome Your Grandstream GXP21xx Enterprise IP phone is feature-enriched, sophisticated, yet simple to use. The GXP21xx delivers superior HD audio quality, rich and leading edge telephony features, personalized information and customizable application service, automated provisioning for easy deployment, advanced security protection for privacy, and broad interoperability with most 3rd party SIP devices and leading SIP/NGN/IMS platforms. The GXP21xx supports a broad range of codecs, secu
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Installation EQUIPMENT PACKAGING Table 1: Equipment Packaging GXP2120 GXP2110 GXP2100 Main Case Yes Yes Yes Handset Yes Yes Yes Phone Cord Yes Yes Yes Power Adaptor Yes Yes Yes Ethernet Cable Yes Yes Yes High Phone Stand Yes Yes Yes Low Phone Stand Yes Yes No Wall Mount Spacers (2) Yes Yes Wall Mount stand CONNECTING YOUR PHONE The connectors of the GXP21xx are located on the bottom of the device. Table 2: GXP21xx Connectors Connect the GXP Extension unit directl
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FIGURE 1: CONNECTING THE GXP2120/2110 AND THE GXP EXTENSION GXP2120 with GXP Extension GXP Extension Connecting the GXP2120/2110 Reverse side of connection with to GXP Extension connection plate GXP2120/2110 has a special port on Reverse side of connection w/connection the back. plate Connect the first GXP EXT to the GXP2120/2110 using the connection cable found in the GXP Extension package. The first GXP EXT draws power directly from the p
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SAFETY COMPLIANCES The GXP21xx complies with FCC/CE and various safety standards. The GXP21xx power adaptor is compliant with the UL standard. Only use the universal power adaptor provided with the GXP21xx package. The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adaptors. WARRANTY If you purchased your GXP21xx from a reseller, please contact the company where you purchased your phone for replacement, repair or refund. If you purchased t
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Product Overview Table 3: GXP21xx Product Models Overview Model Picture GXP2120 is an executive SIP phone. It features: Six lines GXP2120 Seven programmable hard keys Four XML programmable soft keys GXP2110 is an executive SIP phone. It features: Four lines GXP2110 Eighteen programmable hard keys Three XML programmable soft keys GXP2100 is an executive SIP phone. It features: Four lines Seven programmable hard keys GXP2100 Three X
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Table 5: GXP21xx Key Features in a Glance Features Benefits Open Standards Compatible SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS (A record, SRV and NAPTR), DHCP (both client and server), PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE, SIP over TLS, 802.1x, TR-069 Superb Audio Quality Advanced Digital Signal Processing (DSP), Silence Suppression, VAD, CNG, AGC Network Interfaces Dual 10/100mbps Ethernet ports with integrated PoE Feature Rich Traditional voice featur
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Humidity 10% – 90% (non-condensing) Compliance FCC / CE / C-Tick Table 7: GXP21xx Technical Specifications Lines Multiple direct lines with independent SIP accounts, programmable speed dial keys, XML programmable soft-keys Protocol Support Support SIP 2.0, TCP/UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP, ARP/RARP, ICMP, DNS, DHCP, NTP, TFTP, SIMPLE/PRESENCE protocols, TR-069, 802.1x Support multiple SIP accounts and up to 11 media channels concurrently Support SIP PUBLIS
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Adaptive jitter buffer control (patent-pending) and packet delay & loss concealment HD audio handset with HD wideband audio codecs for excellent double-talk performance. Telephony Features Intuitive graphic user interface (GUI), downloadable phone book (XML, LDAP), support for anonymous call using privacy header, MLS (multi-language support) Voice mail indicator, downloadable custom ring-tones, call hold, call transfer (attended/blind), call forward, call waiting, caller ID, mute, r
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Using the GXP21xx SIP Enterprise Phone GETTING FAMILIAR WITH THE LCD GXP21xx has a dynamic and customizable screen. The screen displays differently depending on whether the phone is idle or in use (active screen). Table 8: LCD Buttons Key Button Key Button Definitions LINE SELECTORS Selects the phone line printed on its right-hand side. Displays the current date and time. Can be synchronized with Internet time DATE AND TIME servers. Displays company logo name. This logo name ca
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Call Parking: FOR GXP2120/GXP2110 ONLY. Refer to the GXE5024/5028 Online User Manual for more information. • CallPark When a GXP2120 dials out, the Call Park softkey will display on screen. To park the call, press the “Call Park” button. • PickUp When another GXP2120 goes off-hook the Call Pickup softkey will display on screen. To pickup the parked call, press the “Call Pickup” button. SPECIAL SOFTKEYS (Only When Integrated with Call Queue: FOR GXP2120/2110 ONLY. Refer to the
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MUTE Mute an active call Press HEADSET key to answer/hang up phone calls while using headset. It HEADSET also allows user to toggle between headset and speaker DND Enable/Disable DND. (Not applicable on GXP2100) INTERCOM Press to use intercom if intercom user ID is configured in web GUI Press to enter menu when phone is in idle. Use it as ENTER key in keypad MENU configuration Enter to retrieve voice mails or other messages Brings phonebook on screen Enable/Disable hands-free sp
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For example: Configure ACCOUNT 1 and ACCOUNT 2 with Account Name as “VoIP 1”, “VoIP 2”, respectively and ensure that they are active and registered. When LINE1 is pressed, you will hear a dial tone and see “VoIP 1” on the LCD display; when LINE2 is pressed, you will hear a dial tone and see “VoIP 2” on the LCD display. To make a call, select the line you wish to use. The corresponding LINE LED will light up in green. User can switch lines before dialing any number by pressing the same L
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4. USING THE PHONEBOOK: To call a phone number from Phonebook Each entry in the phonebook can be attached to an individual SIP account. The phone will use that SIP account to make the phone call. • Go to the phonebook by: i. Pressing the phonebook button (bottom, left-hand side of phone), or ii. Pressing the DOWN arrow key, or iii. Pressing the menu button and selecting “Phone book” iv. Pressing MENU • Select the phone number by using the arrow keys • Press OK so select • Press OK a
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5. Press OK key to initiate call To make a quick IP call, please see next section. For example: If the target IP address is 192.168.1.60 and the port is 5062 (e.g. 192.168.1.60:5062), input the following: 192*168*1*60#5062 - The “ * ” key represent the dot“.” ; The “#” key represent colon “:”. Press OK to dial out. Quick IP Call Mode The GXP21xx also supports Quick IP call mode. This enables the phone to make direct IP-calls, using only the last few digits (last octet) of the
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PHONE FUNCTIONS DURING A PHONE CALL Call Waiting/ Call Hold 1. Hold: Place a call on hold by pressing the “HOLD” button. 2. Resume: Resume call by pressing the corresponding blinking LINE. 3. Multiple Calls: Automatically place ACTIVE call on “HOLD” by selecting another available LINE to place or receive another call. Call Waiting tone (stutter tone) audible when line is in use. Mute 1. Press the MUTE button to enable/disable muting the microphone. 2. The “Line Status Indicato
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NOTE: The party that starts the conference call has to remain in the conference for its entire duration, you can put the party on mute but it must remain in the conversation. Also, this is not applicable when the feature “Transfer on call hangup” is turned on. Voice Messages (Message Waiting Indicator) A blinking red MWI (Message Waiting Indicator) indicates a message is waiting. Press the Message button to retrieve the message. An IVR will prompt the user through the process of me
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CALL FEATURES The GXP21xx supports traditional and advanced telephony features including caller ID, caller ID w/name, call forward/transfer/park/hold as well as intercom/paging and BLF. Table 11: GXP21xx Call Features Key Call Features *30 Block Caller ID (for all subsequent calls) *31 Send Caller ID (for all subsequent calls) *67 Block Caller ID (per call) *82 Send Caller ID (per call) *70 Disable Call Waiting (per Call) *71 Enable Call Waiting (per Call) *72 Unconditiona
