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®
Axxess
Model 8560 Phone and
Model 8660 IP Phone User Guide
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MODEL 8000 SERIES PHONES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES These are the basic instructions for the most frequently used telephone system and voice mail features. For detailed information on these and other features, refer to the complete instructions in the User Guide. PLACING AN INTERCOM CALL 1. With or without the handset lifted, dial an extension number. 2. If your call goes through handsfree to the called phone’s speaker, speak after you hear a double tone. If you hear cont
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ANSWERING AN OUTSIDE CALL EITHER, Lift the handset. ANSWER OR, Press . OR, Press the flashing button. REDIALING AN OUTSIDE NUMBER Select a line and press . The number is automatically dialed. REDIAL PLACING A CALL ON HOLD Press (Hold) and hang up or place another call. To return to the call, lift the handset and press the flashing button. RESPONDING TO A WAITING CALL If you hear a “call waiting” tone through your handset and/or you see a flashing lamp, end your current call or place it on hold.
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TRANSFERRING A CALL TO AN OUTSIDE NUMBER 1. Press TRANSFER and select an outside line. 2. Dial the desired telephone number. 3. Wait for an answer, announce the call, and then hang up. If the number is busy, there is no answer, or the transfer is refused, press the flashing button to return to the caller. FORWARDING CALLS 1. Press FWD . (Model 8560 and 8660 users must then select a menu button.) 2. Do one of the following: • To forward to an outside telephone number: Select an outside line and d
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If your MSG button is not lit, access your mailbox as follows: 1. Dial the voice mail extension number. (You hear the main menu.) 2. During or after the greeting, press to identify yourself as a subscriber. 3. Enter your mailbox number and your personal password (if programmed). # Then press . LISTENING TO VOICE MAIL MESSAGES 1. Access your mailbox as described on page 3. 1 2. Press to listen to your new messages. While you are listening to a mes- sage, you can use the following options: # •Pr
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VOICE MAIL OPTIONS PHONE SYSTEM AND FEATURE CODES CODE FEATURE NAME CODE FEATURE NAME Below is a summary of the options you can VOICE MAIL FEATURE GUIDE 391 Account Code – All Calls 324 Hunt Group Remove/Replace use when listening to messages, after playing 390 Account Code – Optional 303 LCD Contrast Control messages, and when leaving messages. USING VOICE MAIL 326 ACD Agent Log In 365 Message 327 ACD Agent Log Out 366 Message - Cancel Msg Left To access your voice mailbox: # LISTENING TO MSG
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To turn on Do-Not-Disturb: REMOTE FEATURE ACCESS Dialpad Characters Remote Feature Access allows you to place NUMBER OF TIMES BUTTON IS PRESSED 3 7 0 1. Enter . BUTTON 12345 your phone in Do-Not-Disturb mode or forward 2. Enter message number 01-20 (see default 1- & ( ) 1 calls, either from another phone or through a message list below). 2A B C ' 2 special dial-up line. 3D E F ! 3 3. If desired, enter the optional second-line If you do not hear a tone after each step, or if 4G H I * 4 mes
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FINDING YOUR WAY GETTING STARTED LEARNING MORE MOVING ON Table of Contents CONTENTS PAGE FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Your Phone
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CONTENTS PAGE Programming Your Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Programming Direct Station Selection Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Programming Secondary Extension Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Screening Calls .
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FINDING YOUR WAY Finding Your Way SECTION CONTENTS PAGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Feature Button Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 LCD Menu Buttons . . . . .
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WELCOME The Model 8560 Phone and Model 8660 Internet Protocol (IP) Phone provide access to several features, each of which is described in this guide. Because the phones look and function similarly (see page 7 for exceptions), the instructions for how to use the features are combined in this user guide. The About This Guide section below lists the different sections in this user guide and describes the type of information you can find there. If you need to access information quickly, refer to t
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FINDING YOUR WAY ABOUT YOUR PHONE Your phone has three basic types of buttons in addition to a display and a Message Indicator lamp. • Dialpad buttons: Allow you to enter numbers and letters. • Feature buttons: Provide quick access to various phone and voice mail features. • Liquid Crystal Display (LCD) menu buttons: Allow you to scroll through dis- plays and make selections based on the active feature. Message Indicator Lamp Internal Speaker LCD With Six LCD Menu Ring and Voice 16-Character
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Feature Button Functions The feature buttons are designed to automate some of the commonly-used functions, such as dialing an outside number. Each of these is described in the table below. BUTTON IF YOU... YOU CAN... PG. Press ANSWER Answer a call. 19, 22 ANSWER Press OUTGOING and dial the number Place an outgoing call. 21 OUTGOING Press an unlit button or the flashing Select an outside line or answer a 21, 22 CALL CALL button call. Press Access an intercom call. 19 IC IC DND Press unlit or l
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FINDING YOUR WAY LCD Menu Buttons In addition to the various feature buttons, your phone contains an LCD with six differ- ent lines. The top two lines show call information and messages; the remaining four lines display a menu, which changes according to the feature you are using. To select an option, press the menu selection button closest to it. If there is only one option on a line, such as DO-NOT-DISTURB, you can press the button on either side. MENU DISPLAY WITH SIX SELECTION 16-CHARACTER
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Message Indicator Lamp The Message Indicator lamp (located at the top, right-hand corner of the phone) shows the same indications as the MSG button. The Message Indicator lamp flashes whenever there is a waiting message. NOTE: Because the telephone system allows for customization, you phone’s Message Indicator lamp may have been reprogrammed to indicate a different feature. DSS/BLF and Mini-DSS Generally, the Model 8450 Direct Station Selection/Busy Lamp Field (DSS/BLF) unit is used by individu
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FINDING YOUR WAY IP Phone Exceptions The Model 8660 IP Phone looks and functions almost identically to the 8560. The only exceptions are: • The 8660 has additional ports on the back of the phone that are used for Internet and power connections. • The Model 8660 does not support the DSS/BLF unit (see page 6). • The Model 8660 does not support the Off-Hook Voice Announce feature (see page 20). • The 8660 does not support the Enhanced Speakerphone Mode feature (see page 33). CAUTION Consult you
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WHAT YOU SEE AND HEAR As you can see, your Model 8560/8660 Phone and telephone system come equipped with a lot of “bells and whistles.” To help you understand what everything means, it is recommended that you read the following information before you use your phone. • Your telephone system may be programmed for one or two dial tones. Systems with two dial tones have one for intercom calls and one for outside calls. • Many features “time out” if you wait too long before performing the next step
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FINDING YOUR WAY SOFTWARE COMPATIBILITY Your phone is fully compatible with system software versions 7.0 and later. Phones using system software versions 3.0 to 6.x have limited functionality in the following areas: • The STN SPDL button will not work; however, you can still use this feature by dial- ing the Station Speed-Dial feature code (see page 56). • The PAGE button will not work; however, you can still use this feature by dial- ing the Page feature code (see page 61). • The Message Ind
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® Axxess Model 8560 Phone and Model 8660 IP Phone User Guide 10 FINDING YOUR WAY
