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HP Pavilion g7 Notebook PC
Maintenance and Service Guide
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© Copyright 2012 Hewlett-Packard Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Intel Centrino, Intel Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during
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iv Safety warning notice ENWW
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Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 6 Finding your hardware and software information ......................................................................... 6 Locating hardware ...................................................................................
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Computer feet ......................................................................................................... 35 Battery ................................................................................................................... 36 Service door ........................................................................................................... 37 Optical drive .......................................................................................................... 38 Ha
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Restore and recovery .............................................................................................................. 93 Using Windows Refresh for quick and easy recovery ................................................... 94 Remove everything and reinstall Windows ................................................................. 94 Recovering using HP Recovery Manager .................................................................... 95 What you need to know ....................
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viii ENWW
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1 Product description Category Description Product Name HP Pavilion g7 Notebook PC Processors 3rd Generation Intel® Core™ i7 processors: Intel Core i7-3632QM (2.2 GHz, SC turbo up to 3.2 GHz, 1600 MHz/6 MB L3 cache, quad core, 35 W) 3rd Generation Intel Core i5 processors: Intel Core i5-3210M (2.5 GHz, SC turbo up to 3.1 GHz, 1600 MHz/3 MB L3 cache, dual core, 35 W) Intel Core i5-3230M (2.6 GHz, turbo up to 3.2 GHz, 1600 MHz/3 MB L3 cache, dual core, 35 W) 3rd Generation Intel Core i3 proce
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Category Description Graphics Internal Graphics (UMA): ● Intel HD Graphics 4000 on computer models equipped with a 3rd Generation Intel Core processor ● Intel HD Graphics 3000 on computer models equipped with a 2nd Generation Intel Core processor, supports DX10 ● Intel HD Graphics on computer models equipped with a Pentium processor, supports DX10 Switchable Discrete Graphics: ● AMD Radeon HD 7670M with 1024 MB of dedicated video memory (64 MB × 16 DDR3 @ 900 MHz × 8 pcs); 128 bit M2 package, s
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Category Description Supports the following single hard drive configurations: ● 1 TB, 5400 rpm, 9.5 mm ● 750 GB, 7200 rpm, 9.5 mm ● 750 GB, 5400 rpm, 9.5 mm ● 640 GB, 5400 rpm, 9.5 mm ● 500 GB, 7200 rpm, 9.5 mm ● 500 GB, 5400 rpm, 9.5 mm ● 320 GB, 7200 rpm, 9.5 mm ● 320 GB, 5400 rpm, 9.5 mm Optical drive Fixed SATA 12.7 mm tray load Customer-accessible Supports Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive Supports DVD±RW Super Multi Double-Layer Combination Drive Supports zero-powe
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Category Description Support for the following WLAN formats: ● Intel Centrino® Wireless-N 2230 802.11 b/g/n 2×2 WiFi and Bluetooth 4.0 combination adapter ● Qualcomm Atheros AR9485 802.11 b/g/n 1×1 WiFi Adapter (select models only) ● Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and Bluetooth 4.0 Combo Adapter (select models only) ● Ralink RT5390R 802.11 b/g/n 1×1 WiFi External media card HP Multi-Format Digital Media Reader slot with push-push technology, supporting the following digital card formats:
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Category Description Support for the following batteries: ● 6 cell, 47 Whr, 2.20 Ah. Li-ion battery ● 6 cell, 55 Whr, 2.55 Ah, Li-ion battery (select models only) Supports fast charge Security Security cable slot Operating system Preinstalled: ● Windows® 8 Professional 64 bit ● Windows 8 Standard 64 bit ● FreeDOS 1.0 Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Keyboard ● Memory modules (2) ● Optical drive ● WLAN module ENWW 5
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2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device Manager. A list displays all the devices installed in your computer. Locating software ▲ To find out what software is included on your computer, from the Start screen, right-click using the mouse to displ
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Item Component Description (2) Internal microphone Records sound. (3) Webcam Records video, captures still photographs, and allows you to video conference and chat online using streaming video. To use the webcam, from the Start screen type c, and then select CyberLink YouCam. (4) Webcam light On: The webcam is in use. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regula
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Top Button and speakers Component Description ● (1) Power button When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button down briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information. If the computer has stopped responding and Windows shutdown procedures are ineffective, press
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Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with the esc key. (3) Windows 8 logo key Displays the Windows Start menu. (4) Action keys Execute frequently used system functions. (5) Windows 8 applications key Displays the App bar. (6) num lock key Controls the function of the integrated numeric keypad. Press the key to alternate between the standard numeric functio
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Lights Component Description ● (1) Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. (2) Caps lock light White: Caps lock is on, which switches the keys to all capital letters. ● (3) Mute light Amber: Computer sound is off. ● Off:
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TouchPad Component Description (1) TouchPad on/off button Turns the TouchPad on or off. ● (2) TouchPad light Amber: The TouchPad is off. ● Off: The TouchPad is on. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. The TouchPad also supports edge-swipe gestures. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse. ENWW Top 11
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Left side Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) HDMI port Connects an optional video or audio device, such as a high- definition television, or any compatible digital or audio device. (4) RJ-45 (networ
