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TABLE OF CONTENTS
ABOUT THIS BOOK ..........................................................1
THINGS YOU SHOULD KNOW ............................2–5
OUTSIDE CALLS
DS 24D
Making an Outside Call ......................................................................6
Answering an Outside Call..................................................................6
KEYSET USER GUIDE
Universal Answer ................................................................................6
Recall Dial Tone .......
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DIALING FEATURES CUSTOMIZING YOUR KEYSET Speed Dialing ....................................................................................17 Select Ring Tone................................................................................28 Programming Personal Speed Dial Numbers ............................17–18 Change Your Passcode ....................................................................28 One Touch Speed Dialing ................................................................18 Se
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Personal Services .......................................................................47 Keyset User Features ..................................................................48–49 Interactive Displays .........................................................................49 PERSONAL SPEED DIAL NUMBERS ........50–51 ABOUT THIS BOOK Your DS 24D keyset is the most visible part of your telephone system. Please take the time to study this guide and to become familiar with the op- eration of
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Your outside calls will light green on your keyset and red on other keysets. You never lose sight of your calls while they are on hold. They stay right THINGS YOU SHOULD KNOW where you put them and are identified with a green flashing light. Some simple rules to remember: USER ORIENTATION DS 24D telephones are called “keysets.” They contain buttons or “keys” that Any steady LED indicates the line or feature is in use. are used to access or activate the many features of your office phone sys-
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DS 24D KEYSET SYSTEM TONES The system provides several tones to assist you. Some of these tones are already familiar to you. 32 CHARACTER DISPLAY Two lines with 16 characters each. Intercom Dial Tone—A steady tone that indicates you can begin dialing. DIAL TONE—CONTINUOS CONTINUOUS SOFT KEYS Used to activate features via the Ringback Tone—Indicates the station you dialed is ringing. display. RINGBACK TONE—400 ms ON/200 ms OFF/400 ms ON/2000 ms OFF CONTINUOUS DS 24D Scroll Busy Tone—Indicates the
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NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before dialing. OUTSIDE CALLS RECALL DIAL TONE MAKING AN OUTSIDE CALL Press the NEW button to disconnect your existing call, wait for dial tone and Lift the handset and press an idle outside line button, line group button then make a new call on the same line. or dial a line access code to receive dial tone—OR—press an idle out- NOTE: If this button does not appear on your keyset, the
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BUSY STATION CALLBACK INTERCOM CALLS When you call another station and receive a busy signal: Press the CBK key or dial 44. CALLING OTHER STATIONS When the busy station becomes free, your keyset will ring. Dial the extension number or group number. Lift the handset or press SPEAKER to call the now idle station. Wait for the party to answer. If you hear a brief tone burst instead of ring- NOTES: back tone, the station you called is set for Voice Announce or Auto 1. A callback will be c
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If you do not answer this recall within a pre-programmed period of time, it will go to the system operator. CALL PROCESSING CONSULTATION HOLD SYSTEM HOLD When you are talking on an outside line and it is necessary to consult with When you are connected to any call, press HOLD. The call will flash another extension: green at your keyset. If this call appears on a line key at other keysets, Press the TRANSFER key; you will receive transfer dial tone. Your call is it will flash red at those k
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TRANSFER TO VOICE MAIL TRANSFERRING CALLS This feature is used to send a call directly to a voice mailbox. Your keyset Transfer is used to send any call to another extension in one of two ways. must have a correctly programmed VT key to accomplish this. To transfer a You can do a screened transfer by informing the other extension who is call- call directly to a voice mailbox: ing or you can do a blind transfer without notification. While on a call, press the VT key and dial the mailbox number.
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lines connected together in a trunk to trunk conference, press the CONF key FORWARD NO ANSWER plus the CALL button that the call appears on or follow the instructions to To forward calls to another station when you do not answer: drop a party and use your extension number. When they hang up, the lines will release automatically. Press CONF to rejoin a trunk to trunk conference. Dial 603 plus the extension or group number. Receive confirmation tone and hang up. FORWARDING CALLS NOTE: If the
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Press FWD EXTERNAL to turn the feature on and press it again to turn the feature off. DIALING FEATURES NOTES: 1. External Call Forward will cancel all other call forwarding instructions. SPEED DIALING 2. If the Hot Keypad feature has been turned off, you must first lift the hand- You can dial a preprogrammed telephone number stored in the system-wide set or press the SPEAKER key before you begin dialing. speed dial list of numbers 500–799 or from your personal list of numbers 00–49: CALL FORW
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pulse) dialing C.O. lines, pressing D while entering a speed dial number 2. The saved telephone number is stored in memory until you save anoth- causes all subsequent digits to be sent as DTMF tones. er number. The E key is used to hide digits. Display keyset users may want to hide 3. Redial does not apply to intercom calls. some speed dial numbers so that they will not show in the display. When you are entering a telephone number, press E. All subsequent digits will CHAIN DIALING be hidden. P
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MEET ME PAGE PAGING AND MESSAGING Lift the handset. Press the Meet Me Page (MMPG) key or dial 54. Dial the desired zone number. MAKING AN INTERNAL PAGE After the attention tone, instruct the paged person to dial 56. To make an announcement through the keyset speakers: Press WAIT or TRANSFER. Remain off-hook until the person dials 56 from any phone. Lift the handset. The paged person will be automatically connected with you. Press the PAGE key or dial 55. Dial the desired zone
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CANCELING MESSAGES CONVENIENCE FEATURES To cancel a message indication that you left at another station, dial 42 plus the extension number of the station at which you left a message. DO NOT DISTURB To cancel all message indications left at your keyset, dial 42 plus your exten- sion. Your MESSAGE light will go out. Use this feature when you want to block calls to your keyset. NOTE: If the Hot Keypad feature has been turned off, you must first lift the While on-hook, press the DND key or dial 40
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APPOINTMENT REMINDER/ALARM CALLING THE DOOR PHONE/ROOM CLOCK MONITOR This feature works like an alarm clock. Use it to remind yourself of an ap- You may call the door phone and listen to what may be happening outside pointment later in the day (TODAY ONLY) or as a daily reminder every day or in another room. (DAILY). You can set up to three alarms. Each one can be either a TODAY Dial the extension number of the door phone. ONLY or a DAILY alarm. You will be connected to the door phone and yo
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NOTE: Depending on speaker volume and the acoustics of your office, it When you receive an off-hook voice announcement, if you are using the may be advisable to turn the group listening feature off before hanging up. handset, you will hear the announcement in the handset receiver. If you are This will eliminate a momentary squeal. using the speakerphone, you will hear the announcement over the keyset speaker. In both cases, you can continue to speak to the original party. ACCOUNT CODES Press
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Press TRANSFER to store your selection. CUSTOMIZING YOUR KEYSET NOTE: Intercom calls can be automatically put on hold by pressing TRANSFER. SELECT RING TONE HEADSET OPERATION Each keyset user can select any one of eight ring frequencies: Keyset users can switch between headset mode and handset mode. When While on-hook, press TRANSFER and then dial 111. using headset mode, press the SPEAKER key to answer and release calls. Dial 1–8 or press the UP and DOWN keys to hear each tone. With the
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REJOINING A PAGE DISPLAY FEATURES This feature allows you to hear the remaining portion of an ongoing internal page after you return your keyset to idle. To enable this feature: INTERACTIVE DISPLAY KEYS With the handset on-hook, press TRANSFER and then dial 110. The three keys below the display are substitutes for dedicated feature keys Dial 51 to turn this feature on or 50 to turn it off. and access codes. Pressing one of these keys has the same effect as press- Press TRANSFER to store yo
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DIAL BY DIRECTORY AUTO TIMER Each station or speed dial number can have an associated directory name. Display keyset users may have the timer automatically start when they A station or speed dial number can be selected by scrolling alphabetically answer incoming calls or after a short delay on an outgoing call. through a directory name list. This on-line “phone book” allows the user to With the handset on-hook, press TRANSFER and then dial 110. look up and dial any station or speed dial number
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COUNT 1 2 3 4 5 STATION NAMES DIAL 0 < > . ) 0 You can assign an 11 character name to your keyset. This allows other dis- play keyset users to call you using the directory dial feature. DIAL 1 space ? , ! 1 To program a station name: DIAL 2 A B C @ 2 Press TRANSFER and then dial 104. DIAL 3 D E F # 3 Enter the 11 character name using the procedure described in Alarm Reminder Messages. DIAL 4 G H I $ 4 Press TRANSFER to store the name. DIAL 5 J K L % 5 MANAGING KEY ASSIGNMENTS DIAL 6 M N
