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IP Office
4400, 4600, 6400 & TransTalk MDW
9040 Telephones
nd
40DHB0002USAL - Issue 7 (2 October 2003)
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Introduction Page ii Contents Lock/Unlock the Phone.............................. 21 Introduction.............................. 3 Change the Login Code............................. 22 4400, 4600 and 6400 Telephones ...............3 Change the Extension Name..................... 22 ® TransTalk MDW 9040 ................................4 Change the Phone Language.................... 22 Phone Key Symbols.....................................5 Changing the System Date and Time........ 23 Th
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Introduction Page 3 Introduction 4400, 4600 and 6400 Telephones This guide covers the use of most 4400, 4600 and 6400 series telephones on IP Office telephone systems. Note that this guide assumes that the phone you are using has its default settings. Be aware that the System Administrator can reprogram the system and/or individual extensions to offer different sets of features. If in doubt please contact your System Administrator. • Default Buttons Each phone is configured by defaul
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Introduction Page 4 ® TransTalk MDW 9040 ® The TransTalk MDW 9040 set is a wireless set that can be used with the system. It is plugged into a DS port on either the base Control Unit or a DS expansion module. When using the set, the user must configure it to work with the system, by defining the button map to be used. This can be done by going to the set and pressing the Menu button, then using the arrow button to select Configuration, then Button Map and then selecting Merlin Magix.
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Introduction Page 5 Phone Key Symbols Your phone may use either text or icon markings for some keys. • Spkr: The light above the key is lit when working handsfree. See "Handsfree Operation" on page 12. • Mute: The light above the key is lit or blinking when using mute. See "Mute a Call" on page 13. • Hold: See "Holding Calls" on page 18. • Redial: See "Redial" on page 8. • Trnsfr: See "Transfer a Call" on page 18. • Conf: See "Conferencing Calls" on pag
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Introduction Page 6 The Display • Phone locked: B Internal calls only, see "Lock/Unlock the Phone" on page 21. • Call Forwarding On: D See "Call " on page 15. • In Group: G • Held Call: H Shows the number of held calls, see "Holding Calls" on page 18. • Do Not Disturb On: See "Send All Calls (Do Not Disturb)" on N page 16. • Parked Calls: P Shows the number of parked calls, see Parking Calls on page 17. • Unavailable: U This is displayed on the calling station whe
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Making Calls Page 7 Making Calls Make a Call All phones in these series have a handsfree speaker so that you can dial and hear the call progress without having to pickup the handset. On some models this facility is only one-way so you must use the handset to be heard once the call is connected To make a call: 1. Dial the number you require. • If ENTER ACCOUNT appears then you are required to enter an account code before making calls, see page 12. 2. When answered either pickup the ha
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Making Calls Page 8 Redial The phone stores a record of the numbers that you have dialed. You can display and select a number from that record. ® 4406D+, 4606D+ and TransTalk MDW 9040 sets can use redial. When the button is pressed, the last number that was dialed is used. To redial a number dialed: 1. Press Redial . 2. The display shows numbers that you have recently dialed. 3. Use the and keys to move through the stored numbers. 4. Press the key below a number to redial it or
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Making Calls Page 9 Arrange a Callback If an extension is busy, or does not answer when you call you can arrange a callback rather than leave a message. With a callback set, after that extension is next used you phone will ring and when you answer the extension is rung. To set a callback during a call: 1. If when you make a call you are not answered or the station is busy, press Menu . 2. Using the and keys, display and select AutCB (This feature can also be set under a DSS key, see
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Answering Calls Page 10 Answering Calls Answer a Call To answer a call: 1. Your display will show whatever information the system has about the calling party. 2. Press Spkr to answer handsfree or pickup the handset. Internal Auto-Answer Internal auto-answer connects your internal calls after just one ring. This feature also applies when a user is in Headset Mode (See Using Headsets on Page 20). ® TransTalk MDW 9040 users do not have access to Internal Auto Answer. To set/cancel i
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Answering Calls Page 11 Answering a Message Indicator If another extension has left you a message or you have voicemail, then your lamp is lit. Note: If you have voicemail ringback switched on, then whenever you have new messages the voicemail system will ring you after you use the phone. ® 4406D+, 4606D+ and TransTalk MDW 9040 sets can access their Voicemail Messages by using the shortcode for Voicemail Collect. Contact your system administrator for the appropriate code or if using th
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Other Call Controls Page 12 Other Call Controls Account Codes You can enter an account code during a call. Some extension may also be required to enter an account code before making a call. ® 4406D+, 4606D+ and TransTalk MDW 9040 users must enter the account code via a short code. Contact your system administrator for the appropriate short code. Note: A list of valid account codes is stored on the system. Contact you System Administrator for a list of account codes which you should use
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Other Call Controls Page 13 Drop a Call You can use this function to disconnect a caller. This feature can also be used with conferencing - See "Conferencing Calls" on page 14. 4406D+ and 4606D+ sets should have a Drop button programmed on the phone. Contact your system administrator to do this. To drop a call:. 1. Press Menu . 2. Select Drop (This feature can also be set under a DSS key, see page 24). or 1. Press Menu twice. 2. Select Func and then select Drop. Mute a Ca
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Other Call Controls Page 14 Conferencing Calls The number of callers that you can have in a conference depends on the telephone system. Contact your System Administrator for details. Note that 4600 series telephones cannot add callers to a conference when working handsfree. They can return to handsfree once they have completed adding a call to the conference. To add another caller to a call or conference: 1. During the existing call or conference, press Conf . 2. Dial the other part
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Diverting Calls Page 15 Diverting Calls Switch Divert On ® 4406D+, 4606D+ and TransTalk MDW 9040 users must use shortcodes to activate these features. To set the divert all calls (unconditional) number and modes: 1. Press Menu twice. 2. Press and select ProgA. 3. Select Divrt . 4. Set the required divert number. Use the left-hand display key to backspace. When you have activated CFrwd (see below), the extension number is automatically filled in with the call forwarding number. Sele
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Diverting Calls Page 16 Send All Calls (Do Not Disturb) When on, all your callers either hear busy tone or are diverted to voicemail if installed. The System Administrator can setup a list of exception numbers for you who can still call you during Do Not Disturb. 4406D+and 4606D+ users can activate this feature via a short code or programmed button. ® TransTalk MDW 9040 users activate this via a short code. To switch send all calls on/off: 1. Press Menu . 2. Using the and keys, dis
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Hold, Park & Transfer Page 17 Hold, Park & Transfer Parking Calls You can park a call or several calls. You are then free to make and receive other calls. You can also arrange for the parked call to be retrieved by another extension. Note that the system only allows calls to be parked for a short while before reconnecting them, the default setting is 5 minutes. When you park a call it is given number based on your extension number followed by 0. If you now park another call that is give
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Hold, Park & Transfer Page 18 Holding Calls The system automatically reconnects held calls after a set period, the default setting is 2 minutes. To display held calls: 1. An H on your display indicates that you have a held call. 2. Press Menu twice. 3. Select HC&P (held, conference and parked). 4. The above Helds indicates that there are held calls. Select Helds. 5. If you have several held calls you can use the and keys to the details of the different held calls. • To clear a hel
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Phone Controls Page 19 Phone Controls Labeling Softkey Functions You can rename the softkey functions that appear when you press Menu . Note that this doesn't affect the function names shown when you select Prog or Admin. ® 4406D+, 4606D+ and TransTalk MDW 9040 users do not have access to this feature. To relabel softkey functions: 1. Press Menu . 2. Using the and keys, display and then select Prog (This feature can also be set under a DSS key, see page 24). 3. Use the and keys t
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Phone Controls Page 20 Display Call Information You can display information about which number another extension is calling. To display call information: 1. Press Menu twice. 2. Select Call. 3. Enter the extension or group number (use the top-left display key to backspace). 4. Press and select Listen. 5. Press Exit . Changing the Volume You can alter the volume of the handsfree speaker, the handset speaker and the ringer. To change the ringer volume: 1. Without lift the handse
