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Cisco ONS 15327 Troubleshooting Guide
Product and Documentation Release 3.4
April 2003
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Customer Order Number: DOC-7815641=
Text Part Number: 78-15641-01
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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE IN
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CONTENTS About this Guide xxi Document Objectives xxi Audience xxi Related Documentation xxi Document Conventions xxii Where to Find Safety and Warning Information xxiii Obtaining Documentation xxiii Cisco.com xxiii Documentation CD-ROM xxiii Ordering Documentation xxiv Documentation Feedback xxiv Obtaining Technical Assistance xxiv Cisco.com xxiv Technical Assistance Center xxv Cisco TAC Website xxv Cisco TAC Escalation Center xxvi Obtaining Additional Publications and Information xxvi CHAPTER
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Contents Create the Terminal Loopback on a Destination XTC Port 1-12 Test the Terminal Loopback Circuit on the Destination XTC Port 1-13 Test the Destination XTC Card 1-14 1.2.4 Perform a Hairpin on a Destination Node XTC Port 1-14 Create the Hairpin Loopback Circuit on the Destination Node XTC Card 1-15 Test the Hairpin Circuit 1-16 Test the Alternate Destination XTC Card 1-16 Retest the Original Destination XTC Card 1-17 1.2.5 Perform a Facility Loopback on a Destination XTC Card 1-18 Create a
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Contents Create the Terminal Loopback on a Destination Node OC-N Port 1-39 Test the Terminal Loopback Circuit 1-40 Test the OC-N Card 1-40 1.4 Restoring the Database and Default Settings 1-41 1.4.1 Restore the Node Database 1-41 Restore the Database 1-41 1.4.2 Restore the Node to Factory Configuration 1-43 Use the Reinitialization Tool to Clear the Database and Upload Software (Windows) 1-43 Use the Reinitialization Tool to Clear the Database and Upload Software (UNIX) 1-45 1.5 PC Connectivity T
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Contents Launch CTC to Correct the Core Version Build 1-60 1.6.10 Username or Password Does Not Match the XTC Information 1-60 Verify Correct Username and Password 1-61 1.6.11 No IP Connectivity Exists Between Nodes 1-61 1.6.12 DCC Connection Lost 1-61 1.6.13 “Path in Use” Error When Creating a Circuit 1-61 Cancel the Circuit Creation and Start Over 1-62 1.6.14 Calculate and Design IP Subnets 1-62 1.6.15 Ethernet Connections 1-62 Verify Ethernet Connections 1-63 1.6.16 VLAN Cannot Connect to Net
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Contents Verify Card LED Operation 1-80 CHAPTER 2 Alarm Troubleshooting 2-1 2.1 Alarm Index by Default Severity 2-1 2.1.1 Critical Alarms (CR) 2-1 2.1.2 Major Alarms (MJ) 2-2 2.1.3 Minor Alarms (MN) 2-2 2.1.4 Conditions (NA or NR) 2-3 2.2 Alarms and Conditions Indexed By Alphabetical Entry 2-4 2.3 Alarm Index by Alarm Type 2-6 2.3.1 Alarm Type/Object Definition 2-13 2.4 Trouble Notifications 2-14 2.4.1 Conditions 2-14 2.4.2 Severities 2-14 2.5 Safety Summary 2-15 2.6 Alarm Procedures 2-15 2.6.1
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Contents Clear the AS-CMD Condition 2-23 2.6.13 AS-MT 2-23 Clear the AS-MT Condition 2-24 2.6.14 AUD-LOG-LOSS 2-24 Clear the AUD-LOG-LOSS Condition 2-24 2.6.15 AUD-LOG-LOW 2-24 2.6.16 AUTORESET 2-25 Clear the AUTORESET Alarm 2-25 2.6.17 AUTOSW-AIS 2-25 Clear the AUTOSW-AIS Condition 2-25 2.6.18 AUTOSW-LOP (STSMON) 2-26 Clear the AUTOSW-LOP (STSMON) Condition 2-26 2.6.19 AUTOSW-LOP (VTMON) 2-26 Clear the AUTOSW-LOP (VTMON) Alarm 2-26 2.6.20 AUTOSW-PDI 2-26 Clear the AUTOSW-PDI Condition 2-26 2.6.
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Contents 2.6.33 CARLOSS (G Series) 2-33 Clear the CARLOSS (G Series) Alarm 2-34 2.6.34 CLDRESTART 2-36 Clear the CLDRESTART Condition 2-36 2.6.35 COMIOXC 2-37 Clear the COMIOXC Alarm 2-37 2.6.36 CONTBUS-A-18 2-37 Clear the CONTBUS-A-18 Alarm 2-37 2.6.37 CONTBUS-B-18 2-38 Clear the CONTBUS-B-18 Alarm 2-38 2.6.38 CONTBUS-IO-A 2-38 Clear the CONTBUS-IO-A Alarm 2-39 2.6.39 CONTBUS-IO-B 2-40 Clear the CONTBUS-IO-B Alarm 2-40 2.6.40 CTNEQPT-PBPROT 2-41 Clear the CTNEQPT-PBPROT Alarm 2-42 2.6.41 CTNEQP
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Contents Clear the E-W-MISMATCH Alarm in CTC 2-52 2.6.53 EXCCOL 2-53 Clear the EXCCOL Alarm 2-53 2.6.54 EXERCISE-RING-REQ 2-53 2.6.55 EXERCISE-SPAN-REQ 2-53 2.6.56 EXT 2-54 Clear the EXT Alarm 2-54 2.6.57 EXTRA-TRAF-PREEMPT 2-54 Clear the EXTRA-TRAF-PREEMPT Alarm 2-54 2.6.58 FAILTOSW 2-54 Clear the FAILTOSW Condition 2-55 2.6.59 FAILTOSW-PATH 2-55 Clear the FAILTOSW-PATH Condition in a UPSR Configuration 2-55 2.6.60 FAILTOSWR 2-56 Clear the FAILTOSWR Condition in a BLSR Configuration 2-56 2.6.61
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Contents Clear the FE-FRCDWKSWPR-RING Condition 2-65 2.6.75 FE-FRCDWKSWPR-SPAN 2-65 Clear the FE-FRCDWKSWPR-SPAN Condition 2-65 2.6.76 FE-IDLE 2-66 Clear the FE-IDLE Condition 2-66 2.6.77 FE-LOCKOUTOFPR-SPAN 2-66 Clear the FE-LOCKOUTOFPR-SPAN Condition 2-66 2.6.78 FE-LOF 2-67 Clear the FE-LOF Condition 2-67 2.6.79 FE-LOS 2-67 Clear the FE-LOS Condition 2-67 2.6.80 FE-MANWKSWPR-RING 2-68 Clear the FE-MANWKSWPR-RING Condition 2-68 2.6.81 FE-MANWKSWPR-SPAN 2-68 Clear the FE-MANWKSWPR-SPAN Condition
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Contents Clear the INHSWPR Condition 2-75 2.6.98 INHSWWKG 2-75 Clear the INHSWWKG Condition 2-76 2.6.99 INVMACADR 2-76 2.6.100 KB-PASSTHR 2-76 Clear the KB-PASSTHR Condition 2-76 2.6.101 LKOUTPR-S 2-76 Clear the LKOUTPR-S Condition 2-76 2.6.102 LOCKOUT-REQ 2-77 Clear the LOCKOUT-REQ Condition 2-77 2.6.103 LOCKOUT-REQ-RING 2-77 Clear the LOCKOUT-REQ-RING Condition 2-77 2.6.104 LOF (BITS) 2-77 Clear the LOF (BITS) Alarm 2-78 2.6.105 LOF (DS-1) 2-78 Clear the LOF (DS-1) Alarm 2-78 2.6.106 LOF (DS-3
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Contents 2.6.118 LPBKTERMINAL (G-Series) 2-88 Clear the LPBKTERMINAL (G-Series) Condition 2-88 2.6.119 MAN-REQ 2-88 Clear the MAN-REQ Condition 2-88 2.6.120 MANRESET 2-88 2.6.121 MANSWTOINT 2-89 2.6.122 MANSWTOPRI 2-89 2.6.123 MANSWTOSEC 2-89 2.6.124 MANSWTOTHIRD 2-89 2.6.125 MANUAL-REQ-RING 2-89 Clear the MANUAL-REQ-RING Condition 2-90 2.6.126 MANUAL-REQ-SPAN 2-90 Clear the MANUAL-REQ-SPAN Condition 2-90 2.6.127 MEA (EQPT) 2-90 Clear the MEA (EQPT) Alarm 2-90 2.6.128 MEM-GONE 2-91 2.6.129 MEM-L
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Contents Clear the RCVR-MISS Alarm 2-101 2.6.142 RFI-L 2-101 Clear the RFI-L Condition 2-101 2.6.143 RFI-P 2-102 Clear the RFI-P Condition 2-102 2.6.144 RFI-V 2-102 Clear the RFI-V Condition 2-103 2.6.145 RING-MISMATCH 2-103 Clear the RING-MISMATCH Alarm 2-103 2.6.146 RING-SW-EAST 2-104 2.6.147 RING-SW-WEST 2-104 2.6.148 SD 2-104 Clear the SD Condition 2-105 2.6.149 SD-L 2-105 Clear the SD-L Condition 2-105 2.6.150 SD-P 2-105 Clear the SD-P Condition 2-106 2.6.151 SF 2-106 Clear the SF Condition
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Contents 2.6.167 SSM-ST2 2-112 2.6.168 SSM-ST3 2-112 2.6.169 SSM-ST3E 2-112 2.6.170 SSM-ST4 2-113 2.6.171 SSM-STU 2-113 Clear the STU Condition 2-113 2.6.172 SSM-TNC 2-113 2.6.173 SWMTXMOD 2-113 Clear the SWMTXMOD Alarm 2-114 2.6.174 SWTOPRI 2-115 2.6.175 SWTOSEC 2-115 Clear the SWTOSEC Condition 2-115 2.6.176 SWTOTHIRD 2-115 Procedure: Clear the SWTOTHIRD Condition 2-116 2.6.177 SYNC-FREQ 2-116 Clear the SYNC-FREQ Condition 2-116 2.6.178 SYNCPRI 2-117 Clear the SYNCPRI Alarm 2-117 2.6.179 SYNCS
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Contents Identify a Ring ID or Node ID Number 2-125 Change a Ring ID Number 2-125 Change a Node ID Number 2-126 Verify Node Visibility for Other Nodes 2-126 Verify or Create Node DCC Terminations 2-126 Lock Out a BLSR Span 2-127 Clear a BLSR Span Lock Out 2-127 Clear a UPSR Lock Out 2-127 Switch Protection Group Traffic with an External Switching Command 2-127 Clear an External Switching Command 2-128 Delete a Circuit 2-128 Clear a Loopback 2-128 Reset the Active XTC Card in CTC 2-129 Reset a Tr
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FI G U RE S Figure 1-1 Facility Loopback Process on an XTC Card 1-2 Figure 1-2 Facility Loopback Process on an OC-N Card 1-2 Figure 1-3 Terminal Loopback Process on an OC-N Card 1-3 Figure 1-4 Terminal Loopback Process on a G1000-2 Card 1-3 Figure 1-5 Hairpin Circuit Process on an OC-N Card 1-3 Figure 1-6 Cross-Connect Loopback Process on an OC-N Port 1-4 Figure 1-7 Facility Loopback on a Source XTC Port 1-5 Figure 1-8 Hairpin Circuit on a Source Node XTC Port 1-9 Figure 1-9 Terminal Loopback on
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Figures Figure 3-4 Replacing the Reusable Fan-Tray Air Filter 3-5 Cisco ONS 15327 Troubleshooting Guide, R3.4 xviii April 2003
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TA B L ES Table 1-1 Restore the Node Database 1-41 Table 1-2 Restore the Node to Factory Configuration 1-43 Table 1-3 Unable to Verify the IP Configuration of Your PC 1-47 Table 1-4 Browser Login Does Not Launch Java 1-48 Table 1-5 Unable to Verify the NIC Connection on Your PC 1-49 Table 1-6 Verify PC Connection to ONS 15327 (Ping) 1-50 Table 1-7 Retrieve the Unknown IP Address of the Node 1-51 Table 1-8 Unable to Launch CTC Help After Removing Netscape 1-52 Table 1-9 Browser Stalls When Downlo
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Tables Table 1-32 Free-Running Synchronization Mode 1-70 Table 1-33 Daisy-Chained BITS Not Functioning 1-70 Table 1-34 Blinking STAT LED on Installed Card 1-71 Table 1-35 Bit Errors Appear for a Line Card 1-71 Table 1-36 Faulty Fiber-Optic Connections 1-72 Table 1-37 LAN Cable Pinout 1-75 Table 1-38 Cross-Over Cable Pinout 1-75 Table 1-39 Available SFP Connectors 1-76 Table 1-40 Optical Card Transmit and Receive Levels 1-77 Table 1-41 Power Supply Problems 1-78 Table 1-42 Power Consumption for N
