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524X07801B
Issued 6/11/98
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Warning: This service information is designed for experienced repair techni- cians only and is not designed for use by the general public. It does not contain warnings or cautions to advise non-technical individuals of potential dangers in attempting to service a product. Products powered by electricity should be ser- viced or repaired only by experienced professional technicians. Any attempt to service or repair the product or products dealt with in this service information by anyone els
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Contents Chapter 1. About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Chapter 2. List of Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Chapter 3. System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 AEC Disconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Attendant Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Section 700 - Operation Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Door Box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Door Box Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Extension Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Section 700 - Operation Contents Trunk Access Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Virtual Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Virtual Port used for Virtual Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Virtual Port used for Floating Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Section 700 - Operation Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Call Forwarding-All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Call Forwarding - Busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Call Forwarding - No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Section 700 - Operation Contents Multi-CO (MCO) Appearances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Message Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 Message Waiting / Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Mute Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Section 700 - Operation System Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214 Floating Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215 Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 Broker’s Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Section 700 - Operation Contents Attendant Group Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253 Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254 Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Section 700 - Operation Chapter 8. ARS and TRS Operation . . . . . . . . . . . . . . . . . . . . . . . . 291 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291 Detailed Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292 TRS Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292 ARS/TR
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Chapter 1. About This Manual If you are using this manual for a single System, make note of its software version in the following table. This information may be referenced by technicians or owners of the System. Software version information for systems shipped with this document CPC Model: Software Version: Organization This manual contains detailed descriptions of features. The feature descriptions are organized according to the following categories: Feature Categories Description System Fea
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Chapter 1. About This Manual Section 700 - Operation Related Programming Lists the programming subsystems associated with the feature Considerations Provides details on feature interactions and limita- tions Abbreviation List ACD Automatic Call Distributor ARS Automatic Route Selection BGM Background Music BLF Busy Lamp Field BRI Basic Rate Interface CFWD Call Forward COS Class of Service DDI Direct Inward Dial DIL Direct In Line DISA direct Inward System Access DL Direct Line DND Do-Not-Distur
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Chapter 2. List of Features This chapter contains the following tables which list the features available with the System: Table Page 14 System Features 15 Maintenance Features 16 Extension Features 576-13-700 DBS 576 (USA), Revised 6/11/98 13
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Chapter 2. List of Features Section 700 - Operation Table 1. System Features Topic Page 22 AEC Disconnect 22 Attendant Groups 22 Attendant Groups 23 Automatic Call Distributor 24 Automatic Route Selection 25 Automatic Trunk to Trunk Transfer 25 Background Music/MOH Separation 25 Battery Backup 26 Building Block Expansion Capability 26 Built-In Voice Processing Unit 27 Call Progress Tones 28 Caller ID 28 Centrex/PBX Compatibility 29 Class of Service 32 CO Ringing Types 34 CO Trunk Interface 3
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Section 700 - Operation Chapter 2. List of Features Topic Page 58 Power On Maintenance 59 Programming Devices 59 Ringing Modes 63 SSD TRS Override 63 Station Message Detail Recording 63 Station Message Detail Recording 59 Ringing Modes 66 Trunk Access Groups 67 Virtual Port 68 Voice Mail Integration (Third Party) Table 2. Maintenance Features Topic Page 75 Set System Date/Time/Day 76 Set Personal Speed Dial Numbers 77 Set Personal Speed Dial Names 82 Set System Speed Dial Numbers 83 Set System S
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Chapter 2. List of Features Section 700 - Operation Table 3. Extension Features Topic Page 112 Account Codes 115 Attendant Group Calls 116 Auto Repeat Dial 116 Background Music 117 Busy Override 119 Callback Request 120 Call Forwarding 124 Call Hold 127 Call Hold 129 Call Pickup 132 Call Transfer 136 Caller ID Call Log 141 Camp-on (Call Waiting) 143 Conference Calls 145 Display Information 148 Do-Not-Disturb 150 DP to DTMF Signal Conversion 150 DSS/72 Console 151 EM/24 Console 151 Flash 152 Flex
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Section 700 - Operation Chapter 2. List of Features Topic Page 173 One-Touch Keys 175 Onhook Dialing 176 Paging 177 Reset Call 178 Ringing Line Preference 179 Speed Dialing 189 Timed Reminder Call 190 Trunk Access 194 Trunk Queuing 195 Variable Mode 197 Voice Recognition 197 Volume Control 198 Walking TRS Class of Service 576-13-700 DBS 576 (USA), Revised 6/11/98 17
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Chapter 2. List of Features Section 700 - Operation 18 DBS 576 (USA), Revised 6/11/98 576-13-700
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Chapter 3. System Features System Features are either available on a system-wide basis or aid in the overall administration of the System. This chapter contains detailed descriptions of the following System Features: Topic Page AEC Disconnect 22 Attendant Groups 22 Attendant Groups 22 Automatic Call Distributor 23 Automatic Route Selection 24 Automatic Trunk to Trunk Transfer 25 Background Music/MOH Separation 25 Battery Backup 25 Building Block Expansion Capability 26 Built-In Voice Processin
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Chapter 3. System Features Section 700 - Operation Topic Page Day/Night System Mode 37 Manual Day/Night Mode 38 Automatic Day/Night Mode 39 Digital Pad 40 Direct Inward System Access 40 Distinctive Ringing 41 Door Box 42 Door Box Sensor 43 Extension Interface 43 Digital Key Telephones 43 Analog Device Capability 44 DP/DTMF Single Line Telephones (SLTs) 44 ISDN/BRI S-Point Interface 44 ISDN/PRI S-Point Interface 45 Flexible Numbering Plan 45 Free Slot 46 Hunting Groups 46 Internal Hold Tone 48 MC
