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T E L E C O M
SAMSUNG
HANDSET USER GUIDE
FOR
DS-5007S / DS-5014S / DS-5038S / DS-5014D / DS-5021D
ITP-5107 / ITP-5114D / ITP5121D
FOR TECHNICAL TIPS PLEASE VISIT OUR WEBSITE
www.PRPTELECOM.co.uk
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2 T E L E C O M Table of Contents Handset Diagram ......................................................................................................................................................3 Programmable button’s LED Indicators ....................................................................................................................4 Phone Status Indicator.........................................................................................................................
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3 T E L E C O M Cancelling Call Forwarding ................................................................................................................................. 12 Forwarding All Calls............................................................................................................................................ 12 Forward Busy ...................................................................................................................................................
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4 T E L E C O M SAMSUNG HANDSET DIAGRAM (DS-5007S / 5014S / 5038S / 5014D / 5021D & ITP-5014D / 5021D) All buttons below are common across the Samsung range of handsets SOFT KEYS - Used to activate features STATUS INDICATOR LED SPEAKER - For handsfree SPEAKER - Used for operation handsfree calls SCROLL KEY VOLUME KEY REDIAL KEY CONFERENCE KEY TRANSFER KEY LIVE KEYPAD HOLD KEY PROGRAMMABLE BUTTONS SPEAKER KEY MICROPHONE The programmable buttons above the keypad are arranged in rows of 1x7 (7) but
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5 T E L E C O M PROGRAMMABLE BUTTONS LED INDICATORS The programmable buttons, [Transfer] button, [Hold] button, and [Speaker] button have LEDs that light red, green or amber when it is being used. The following table summarises the functions of LEDs. Function Button LED Status External line or function is in use LED is steady green. New incoming call is ringing LED is a fast flashing green A call is on hold LED is a slow flashing green or red A held or transferred call is recalling to the phone
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6 T E L E C O M ASSIGNING BUTTON VALUES (Extenders) You can add an “extender” to some programmed buttons to make their functions morespecific.Forexample,youcouldaddtheextender “4”tothe[PAGE]button.Normally, when you press the [PAGE] button, you are asked to enter the page zone to page. With the new extender, pressing the button will automatically page zone 4. The following table lists the extenders that can be assigned to programmable buttons. Button Description Extender AB Absence Extension num
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7 T E L E C O M CONTROLLING VOLUME LEVELS Volume levels for the speakerphone, ringer and handset can be adjusted using the [Volume] buttons. The levels you set will be saved in memory. If background music is set, the volume levels of music and page announcements can also be adjusted using the [Volume] buttons. There are 16 volume levels. Handset Volume 1. Pick up the handset and listen to the tone. 2. To increase handset volume, press the [Volume] button. 3. To decrease handset volume, press the
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8 T E L E C O M DIALLING BY DIRECTORY NAME The online directory of names allows you to find any extension or speed dial number very quickly. Normally, every extension num- ber or speed dial number in the system has a directory name assigned to it (for example, John Smith on extension 201, or Ann Jones on 203). You can select an extension number or speed dial number using the list of directory names by scrolling through the list, which displays in alphabetical order. 1. Press the programmed [DIR]
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9 T E L E C O M BUSY EXTENSION CAMP-ON If a called extension is busy and you don’t want to wait for a callback, you can give the called extension off-hook ring tone and wait for them to answer. 1. Press the [CAMP] button or dial [4][5] or press the soft button corresponding to the CAMP option on the LCD panel. 2. The called extension will receive off-hook ring tone repeated every few seconds and its first available Call button will flash to indicate your call is waiting. 3. The extension must re
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10 T E L E C O M TRANSFERRING CALLS You can quickly and easily transfer your current call to another extension. A ‘blind’ transfer means you don’t announce the call, unlike a ‘screened’ transfer where you do. 1. While on a call, press the [Transfer] button. 2. Dial the extension or group number, or press the programmed [DS] button. Your current call is automatically put on transfer hold. (See Note, below.) 3. For a ‘blind’ transfer, hang up when you hear ringing. For a ‘screened’ transfer, wait
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11 T E L E C O M CALL WAITING If an outside call or other extension has camped-on to you, your phone will ring and the waiting call’s button will flash green. Press the flashing button to answer the waiting call. If your phone has the Auto Hold feature set, your current call will go on hold automatically and you are connected to the new call. If this feature is not set, press the [Hold] button and then press the flashing button to answer the new call. (Or, finish the current call and hang up. Th
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12 T E L E C O M DIALLING USING SPEED DIAL NUMBERS You can dial speed dial numbers from the list of system numbers 500-999 or 050-999 created by the system administrator or from the personal list of numbers 00-49 or 000-049 you have created. 1. Press the programmed [SPD] button or dial [1][6]. 2. Dial the speed dial number programmed for the number you want to call (e.g. 00) The number is dialled automatically. TIP: Alternatively, to dial one of your first 10 personal speed dial numbers: Without
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13 T E L E C O M CALL FORWARDING If your phone has the FWD ALL, FWD BUSY, and FWD NO ANSWER buttons programmed, you can set the type of forwarding re- quired by pressing one of the buttons. In this case, the button LED lights to indicate which forward option is enabled. Otherwise, use the dialling codes as described below. Cancelling Call Forwarding To cancel any forwarding options you set (except Forward DND), dial [6][0][0]. Forwarding All Calls To forward all calls sent to your phone: 1. Dial
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14 T E L E C O M Viewing and Changing Call Forward Options You can view or change your Call Forward options from the LCD panel of your phone. 1. Press the [Transfer] button. 2. Dial [1][0][2]. 3. Select the Call Forward option by pressing one of the buttons [0] to [5], or by using the [Volume] buttons FORWARD FOLLOW ME This feature has two purposes. The first is to allow you to transfer calls ringing at your normal extension to the extension you are currently using. The second is to allow you to
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15 T E L E C O M MEET ME PAGE: MMPG If you cannot directly contact someone or they are absent from their desk, you can page them and ask them to call you while you wait off-hook. 1. Pick up the handset and listen for dial tone. 2. Press the programmed [MMPG] button or dial [5][4], or select the MMPG option from the LCD panel using the soft button. 3. Press the zone number. 4. After the confirmation tone, instruct the paged party to dial [5][6]. 5. Press the [Transfer] or programmed [WAIT] button
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16 T E L E C O M Creating Your Own Message Personalised messages can be programmed using codes 16 to 20. To create a personalised message on your phone: 1. Press the [Transfer] button and dial [1][1][5]. 2. Dial a code number 16-20 3. Enter your message (up to 16 characters see Entering Characters below) 4. Press the [Transfer] button to set your message Entering Characters on the LCD Panel Alphabetic characters are entered on the LCD panel using the dial buttons (button 2=ABC, button 3=DEF, and
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17 T E L E C O M APPOINTMENT REMINDER / ALARM CLOCK This feature serves as an alarm clock. Up to three alarms may be set. Each alarm may be set as a one-day (today) alarm or daily alarm. You set a time for each alarm: if set for today it will ring at the set time, unless cancelled; if set as a daily alarm it will ring at the set time each day, unless cancelled. When activated, you will hear a series of short rings and “Alarm Reminder” displays on the LCD. Lift the handset to answer the alarm. If
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18 T E L E C O M GROUP LISTENING While you are on a call using the handset, you can allow others to hear the conversation through your phone’s speaker. Turn on the speaker by pressing the programmed [LISTEN] button or selecting the LISTN option on the LCD panel* using the Scroll button and soft button. Do not replace the handset.The microphone is not switched on, so the calling/called party cannot hear anyone else in the office. * (“LISTN” changes to “listn” on the LCD). To resume a private conv
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19 T E L E C O M Secure OHVA This option prevents your phone from receiving OHVA calls via the speaker, for privacy. Any OHVA call is broadcast via the handset only when the SECURE OHVA option is turned on at your phone. 1. Press the [Transfer] button. 2. Dial [1][1][0] 3. Dial [1][3][1] to switch Secure OHVA on, or [1][3][0] to switch it off 4. Press the [Transfer] button to save settings. CALL DURATION TIMER The call timer is used to time the duration of external calls. It can also be manually
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20 T E L E C O M VIEWING CLIP FOR CALLS ON HOLD OR PARKED When an incoming call is on hold or parked for you, you can view CLIP information and decide how to handle the call before an- swering. 1. Press the programmed [INQIRE] button or select the INQIRE option from the CLIP menu on the LCD panel using the soft but- tons. If you are currently on a call, that call will be put on hold (see the Note, below). 2. Dial the C.O. line number holding the call. 3. Press the [Call] button to answer the cal
