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TM
SMART Board SBID 6052i
Interactive Display Troubleshooting Guide
Introduction
TM
This document helps you to identify and resolve different issues that customers might have with the SMART Board SBID
6052i interactive display.
Initial Troubleshooting
Customers call in for a variety of product issues. If you can’t easily identify the cause of the issue, it is recommended that
you first instruct the customers to check the LED status and diagnostic lights to see if there are any issues with
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SMART Board SBID 6052i Interactive Display Troubleshooting Guide Troubleshooting Symptoms The following table lays out the solutions for some specific symptoms. Symptoms Cause Solution There is no image on your display Your computer is in Standby mode. Touch the display, move the mouse or a No Input message appears or touch any key on your keyboard to activate your computer. The display input is incorrect. If you’re using a laptop, turn on the external video connection or change the display
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SMART Board SBID 6052i Interactive Display Troubleshooting Guide Symptoms Cause Solution The SMART Board service may not be Start the SMART Board service. running. The SMART Board Diagnostics dialog box Close the SMART Board Diagnostics may be open. dialog box. The SMART Board Control Panel may be Close the SMART Board Control Panel open. The pencil nib might be worn out. Replace the pencil nib. Gaps appear in the digital ink The camera view may be obstructed. Check to see if there is anything
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SMART Board SBID 6052i Interactive Display Troubleshooting Guide Symptoms Cause Solution There is a delay between your Your computer might be running too many Close some open applications. touch/writing and the response applications. of the interactive display. Your computer doesn’t meet the minimum Upgrade your computer or replace system requirements. it with a more powerful computer. A computer with USB 2.0 support is recommended. You might not be using a USB 2.0 cable For connection inform
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SMART Board SBID 6052i Interactive Display Troubleshooting Guide Symptoms Cause Solution You are not able to designate If you have multiple interactive displays Complete the calibration and the correct display for multiple connected to a single computer orientation processes on each display, displays with running the Microsoft Windows 7 and then Configure your pen and ® ® Microsoft Windows 7. The operating system, Windows may not touch displays. Refer to the Knowledge calibration or o
