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User Guide
Model 8520 Display Phone
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AXXESS MODEL 8000 SERIES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES These are the basic instructions for the most frequently used telephone system and voice mail features. For detailed information on these and other features, refer to the complete instructions in the User Guide. PLACING AN INTERCOM CALL 1. With or without the handset lifted, dial an extension number. 2. If your call goes through handsfree to the called phone's speaker, speak after you hear a double tone. If you hear cont
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ANSWERING AN OUTSIDE CALL EITHER, Lift the handset. ANSWER OR, Press . OR, Press the flashing key. REDIALING AN OUTSIDE NUMBER While on a call or after selecting a line, press . A line is selected auto- REDIAL matically, and the number is dialed. PLACING A CALL ON HOLD Press (Hold) and hang up or place another call. To return to the call, lift the handset and press the flashing key. RESPONDING TO A WAITING CALL If you hear a “call waiting” tone through your handset and/or you see a flashing lam
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TRANSFERRING A CALL TO AN OUTSIDE NUMBER 1. Press TRANSFER and select an outside line. 2. Dial the desired telephone number. 3. Wait for an answer, announce the call, and then hang up. If the number is busy, there is no answer, or the transfer is refused, press the flashing key to return to the caller. FORWARDING CALLS 1. Press FWD . (Model 8560 and 8660 users must then select a menu key.) 2. Do one of the following: • To forward to an outside telephone number: Select an outside line and dial a
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If your MSG key is not lit, access your mailbox by following these steps: 1. Dial the voice mail extension number. (You hear the main menu.) 2. During or after the greeting, press to identify yourself as a subscriber. 3. Enter your mailbox number and your personal password (if programmed). # Then press . LISTENING TO VOICE MAIL MESSAGES 1. Access your mailbox as described on page 3. 1 2. Press to listen to your new messages. While you are listening to a mes- sage, you can use the following opt
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VOICE MAIL OPTIONS PHONE SYSTEM AND FEATURE CODES Below is a summary of the options you can CODE FEATURE NAME CODE FEATURE NAME VOICE MAIL FEATURE GUIDE 391 Account Code – All Calls 324 Hunt Group Remove/Replace use when listening to messages, after the 390 Account Code – Optional 303 LCD Contrast Control message has played, and when leaving a mes- USING VOICE MAIL 326 ACD Agent Log In 365 Message sage. 327 ACD Agent Log Out 366 Message – Cancel Msg Left To access your voice mailbox: 328 ACD Ag
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To turn on Do-Not-Disturb: REMOTE FEATURE ACCESS Keypad Key Characters Remote Feature Access allows you to place NUMBER OF TIMES KEY IS PRESSED 3 7 0 1. Enter . KEY 12345 your phone in Do-Not-Disturb mode or forward 2. Enter message number 01-20 (see default 1- & ( ) 1 calls, either from another phone or through a message list below). 2A B C ' 2 special dial-up line. 3D E F ! 3 3. If desired, enter the optional second-line If you do not hear a tone after each step, or if 4G H I * 4 messag
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FINDING YOUR WAY GETTING STARTED MOVING ON LEARNING MORE Table of Contents CONTENTS PAGE FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Your Phone
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CONTENTS PAGE Programming Your Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Programming Direct Station Selection Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Programming Secondary Extension Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Screening Call
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FINDING YOUR WAY Finding Your Way SECTION CONTENTS PAGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Feature Key Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Display . . . . . . . . .
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WELCOME It’s time to get connected with the future using your new Model 8520 Display Phone. The About This Guide section lists the different sections of this user guide, along with a brief explanation of the information covered in each section. NOTE: Because the Axxess telephone system is very flexible and programmable, the procedures for using the features might vary slightly from the descriptions in this guide. If so, your trainer or System Administrator can tell you how your system differs an
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FINDING YOUR WAY ABOUT YOUR PHONE The buttons on your phone are called “keys,” which is why the phone is sometimes called a “Keyset.” Your phone has two basic types of keys in addition to a display and a Message Indicator lamp. • Keypad keys: Allow you to enter numbers and letters. • Feature keys: Provide quick access to various phone and voice mail features. • Display: Displays vital information about calls, status, and features. • Message Indicator lamp: Flashes to indicate a waiting messa
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Feature Key Functions The feature keys are designed to automate some of the commonly-used functions, such as dialing an outside number. Each of these is described in the table below. KEY IF YOU... YOU CAN... PG. Press Answer a call. 20 ANSWER ANSWER Press and dial the number Place an outgoing call. 19 OUTGOING OUTGOING CALL Press an unlit CALL key or the flashing Select an outside line or answer a call. 19, 20 or key LINE Press IC Access an intercom call. 16 IC Press unlit or lit DND Enable/
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FINDING YOUR WAY Display Your Model 8520 Display Phone has two lines of display with 16 characters per line. When your phone is idle, this display shows your extension number, your username, the time of day, and the date. At other times, it may display reminder messages, Do- Not-Disturb (DND) messages, numbers dialed, call sources, elapsed time of calls, cur- rent call costs, error messages, etc. Because the display can only support 16 characters, you may see a few abbreviations. The most common
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Message Indicator Lamp The Message Indicator lamp (located at the top, right-hand corner of the phone) MSG shows the same indications as the key. The Message Indicator lamp flashes whenever there is a waiting message. NOTE: Because the telephone system allows for customization, your phone’s mes- sage indicator may have been reprogrammed to indicate a different feature. DSS/BLF and Mini-DSS Generally, the Model 8450 Direct Station Selection/Busy Lamp Field (DSS/BLF) unit is used by individuals t
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FINDING YOUR WAY ABOUT VOICE MAIL Voice mail is an application that is part of the Inter-Tel Voice Processor. With the voice mail application, you and other callers can send and receive recorded messages from any station or touchtone telephone. To use this and other features, each user (you included) is assigned a “voice mailbox,” which usually corresponds to a valid exten- sion number. You can, however, have an “unassociated” mailbox that does not corre- spond to an extension. Unassociated mail
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WHAT YOU SEE AND HEAR As you can see, your Model 8520 Display Phone and Axxess system come equipped with a lot of “bells and whistles.” To help you understand what everything means, it is recommended that you read the following information before you use your phone: • Your telephone system may be programmed for one or two dial tones. Systems with two dial tones have one for intercom calls and one for outside calls. • Many features “time out” if you wait too long before performing the next step
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FINDING YOUR WAY SOFTWARE COMPATIBILITY Your phone is compatible with Axxess software versions 7.0 and later. Phones using software versions 3.0 to 6.x have limited functionality in the following areas: • The Station Speed-Dial key will not work; however, you can still use this feature by dialing the Station Speed-Dial feature code (see page 52). • The Page key will not work; however, you can still use this feature by dialing the Page feature code (see page 55). • The Message Indicator lamp w
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Model 8520 Display Phone User Guide 10 FINDING YOUR WAY
