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R
DXP, DXP Plus, and FX Series
Digital Communications System
Non-LCD Station User’s Guide
R
QZ ABC DEF
1 2 3
GHI JKL MNO
4 5 6
7 PRS 8 TUV 9 WXY
SHIFT
0 OPER #
MUTE
TRNS/CNF
SPEAKER
HOLD TAP INTERCOM
R
R
1 ABC 2 DEF 3
GHI JKL MNO
4 5 6
QZ ABC DEF
1 2 3 PRS TUV WXY
7 8 9
GHI JKL MNO
4 5 6 * 0 #
PRS TUV WXY
7 8 9
MESSAGE
0 OPER # TAP
TRNS/CONF
SPEAKER
TRNS/CNF
MUTE
HOLD TAP INTERCOM SPEAKER SHIFT MUTE
HOLD
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D R E E G T I C I E R D T I S I This user’s applies to the following system and telephone models: System Models: DXP systems with software 12A and later. • DXP Plus systems with software 12A and later. • FX Series with software 12A and later. • Telephone Models: Impact 8124S-** Rev. A and later. • Impact 8112S-** Rev. A and later. • Impact 8112N-** Rev. A and later. • Impact SCS 8212S-** Rev. A and later. • Impact SCS 8212N-** Rev. A and later. • If you need more information, consult the Speaker
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GCA70–313 Contents Contents 1 Introducing The Telephone ........................... 1–1 1.1 UsingThisGuide ............................... 1–1 1.2 Overview...................................... 1–2 1.3 Using Your Speakerphone......................... 1–3 1.4 Knowing Your Telephone’s Functions ............... 1–7 1.5 UnderstandingWhatTheLightsMean............... 1–9 1.6 AdjustingTheTelephonePedestal ................. 1–11 2 AnsweringCalls..................................... 2–1 2.1 AnsweringOuts
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Contents GCA70–313 5 Transferring Calls................................... 5–1 5.1 Transferring Calls—Screened...................... 5–1 5.2 Transferring Calls—Unscreened ................... 5–2 5.3 MakingAHotTransfer........................... 5–3 6 Conferencing Calls .................................. 6–1 6.1 ConferencingTelephonesTogether.................. 6–1 7 Using The Other Telephone Features................... 7–1 7.1 Blocking Voice-Announce Calls.................... 7–1 7.2 DivertingInc
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GCA70–313 Contents 11 Troubleshooting Your Telephone ..................... 11–1 Index ............................................. Index –1 Quick ReferenceGuide..................... Quick Reference–1 Contents – 3
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GCA70–313 Introducing The Telephone Introducing The Telephone 1 1.1 Using This Guide This user’s guide describes your Comdial Impact telephone and tells you how to use it. The sections in this introductory chapter help you become familiar with your telephone’s controls and indicators. The remaining sections are titled as follows: 1.2 Overview 1.3 Using Your Speakerphone 1.4 Knowing Your Telephone’s Functions 1.5 Understanding What The Lights Mean The operation chapters define often-used features
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Introducing The Telephone GCA70–313 For your convenience, a troubleshooting chart is provided in the following chapter: 10 Troubleshooting Your Telephone There is a quick reference chart in the following chapter: Appendix A Quick Reference Guide 1.2 Overview This user’s guide covers five different telephone models. The overall operation of each of the telephones is very similar. There are, however, several differences • The 8112N and 8212N do not have speakerphone capability. Therefore, you must
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GCA70–313 Introducing The Telephone 1.3 Using Your Speakerphone On the speakerphone-equipped models, the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened. When microphones and loudspeakers are close together (such as in a speakerphone), additional amplification typically generates a ringing sound (public address systems do this if the volume is too high or the microphone is
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Introducing The Telephone GCA70–313 Speakerphone User Guidelines – Both parties cannot talk at the same time. You must wait for silence out of your loudspeaker before talking. You must stop talking to hear the other party. – Background noise may prevent the sound-activated switches from operating properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equipment. – Speak slightly louder than normal and with a clear, aut
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GCA70–313 Introducing The Telephone Line Buttons, DSS/BLF Buttons Programmable Buttons Handset Intercom Button* R Dialpad* 1 ABC 2 DEF 3 GHI 4 JKL 5 MNO6 Telephone Speaker PRS 7 TUV 8 WXY 9 Message Button* * 0 # TAP Button* MESSAGE TAP Transfer/Conference Button* TRNS/CONF SPEAKER Speaker Button* MUTE HOLD Mute Button* SCS001 Volume Up Hold Button* Volume Down Microphone Opening *NOTE: These are default button locations. Your system installer may have reprogrammed these buttons to better suit yo
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Introducing The Telephone GCA70–313 INL001 Handset Speaker Line Buttons, Dialpad R DSS/BLF Buttons, Programmable Buttons QZ ABC DEF Transfer/ 1 2 3 Conference 4 GHI 5 JKL 6 MNO Volume Down PRS TUV WXY Button 7 8 9 Volume Up 0 OPER # Message TRNS/CNF Mute Button Waiting HOLD TAP INTERCOM SPEAKER SHIFT MUTE Light Shift Button Intercom Microphone Speaker Hold Button TAP Button Button Opening Button Connectors On Bottom Of Telephone Handset Line Cord ! Impact 8124S Speakerphone Handset Speaker R Lin
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GCA70–313 Introducing The Telephone 1.4 Knowing Your Telephone’s Functions Your telephone provides many versatile features for your use. These features are explained in terms of what they allow you to do. Refer to section 1.5, Understanding What The Lights Mean, for information about the lights associated with your telephone’s buttons. Hold Button • Places a line or Intercom call on hold. • Stores pauses in number sequences during programming. Intercom Button • Selects an intercom path. • Allows
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Introducing The Telephone GCA70–313 Speaker (not available on 8112N and 8212N) • Sounds distant party’s voice. • Sounds ringing and call-in-progress tones. Speaker Button (not available on 8112N and 8212N) • Turns your speaker on or off. • Disconnects a call when you are on a handsfree call. • Ends or cancels programming. TAP Button • Recalls dial tone or generates a hookflash. • Retrieves held calls or last call placed on hold. Transfer/Conference Button • Transfers calls • Sets up conference c
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GCA70–313 Introducing The Telephone 1.5 Understanding What the Lights Mean The lights (LEDs) on your telephone indicate the status of lines, features, and intercom. Next to a Direct Station Select (DSS)/ Busy Lamp Field (BLF) button: • Steady red = station is in use. • Flashing red = station is receiving a call. • Winking red = message-waiting light set for you by station associated with that DSS button. Next to a line button: • Steady green = line is in use at your station. • Steady red = line
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Introducing The Telephone GCA70–313 Above the SPEAKER button: • On steady (with telephone on hook and busy) = speakerphone mode is active. • On steady (with telephone on hook and idle) = background music is turned on. • Flashing = feature viewing and programming is in progress. Above the MUTE button: • On steady = called party cannot hear your conversation. Above the SHIFT button: • On steady = shift mode is activated to allow access to second level speed dial numbers programmed at DSS button lo
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GCA70–313 Introducing The Telephone 1.6 Adjusting The Telephone Pedestal (Models 8212S and 8212N only) Your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal. • To adjust the pedestal, 1. Grasp the rear of the pedestal base firmly with one hand while lifting the rear portion of the telephone upward with your other hand. 2. While pivoting the telephone up
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GCA70–313 Answering Calls Answering Calls 2 2.1 Answering Outside Calls A call that rings on an outside line will sound long, single-tone bursts and will light the line status light. If the installer enabled ringing line preference at your station, an orange light flashes next to the line that your station will answer when you lift the handset; a red light will flash for any other ringing line. • When you hear outside ringing and observe a flashing light, answer the call as follows: 1. Lift hand
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Answering Calls GCA70–313 2.3 Answering Subdued Off-Hook Voice Announcement (SOHVA) Calls Your installer can set your speakerphone to receive a Subdued Off-Hook Voice Announcement (SOHVA). This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. (This means that if you are on a speakerphone call, you cannot receive a SOHVA call). The distant party that your are currently talking to cannot hear the announcement made by SOHVA caller. P
