Summary of the content on the page No. 1
MITEL
5000
®
Enterprise Messaging and Basic Voice Mail
Administrator Guide
Summary of the content on the page No. 2
Summary of the content on the page No. 3
® Enterprise Messaging and Basic Voice Mail Administrator Quick Reference Guide This guide provides information for frequently used voice mail administration features. For more information about these and other features, refer to the Enterprise Messaging and Basic Voice Mail Administrator Guide. Voice Mail Administrator Features Performing Subscriber Mailbox Maintenance You can use the voice mail administrator mailbox to program the following voice mail features. 1. Access the administrator
Summary of the content on the page No. 4
Administrator Account Voice Mail Flowchart At any menu level, press or say “Cancel” to cancel or return to the previous menu or press # or say * “Accept” to accept. Also, ASR commands are indicated in the quotation marks. ADMINISTRATOR MAILBOX MENU ACCESSING THE SYSTEM 1 ADMINISTRATOR’S MAILBOX “Broadcast Message” SENDING A MESSAGE • Do one of the following: 2 “Mailbox Maintenance” During your message: – Press the MSG button to respond to 3 Recording “Options” 2 Pause a message from voice m
Summary of the content on the page No. 5
Part Number 580.8009 Mitel 5000 ® Enterprise Messaging and Basic Voice Mail Administrator Guide Issue 3.1, December 2008
Summary of the content on the page No. 6
Summary of the content on the page No. 7
Notice This document is released by Mitel Networks Corporation as a guide for voice mail administrators. It provides ® Messaging and Basic Voice Mail. information necessary to properly administer Enterprise The contents of this document reflect current company standards and are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in this release. Future product features are subject to availability and cost. S
Summary of the content on the page No. 8
Summary of the content on the page No. 9
Contents Contents Overview 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Administrator Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Additional References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 System Networks and Nodes . . . . . . . . .
Summary of the content on the page No. 10
Contents Reference 21 Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 System Administrator and Provider Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Administrator Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Custom Audiotex Recordings Programming Planning Sheet . . . . . . . . . . . . . . . .
Summary of the content on the page No. 11
Overview Overview Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Administrator Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Additional References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Feature References . . . . . . . . . . . . . . . . . .
Summary of the content on the page No. 12
Overview Introduction Introduction ® This Mitel 5000 Enterprise Messaging and Basic Voice Mail Administrator Guide provides instructions to use your administrator mailbox to perform voice mail administration. For quick access to frequently used feature instructions, you can use the removable Quick Reference Guide included with this guide. You must have access to an administrator mailbox, a voice mailbox designated to access and program features described in this guide. The system administrat
Summary of the content on the page No. 13
Overview Additional References Additional References Refer to the following references for additional information. Feature References The administrator mailbox functions as both a standard system endpoint and an administrator mailbox. However, because this guide describes features that are programmed from the administrator mailbox only, refer to the appropriate voice mail user guides for detailed feature descriptions and end-user instructions. Previous Software and Hardware Versions This gui
Summary of the content on the page No. 14
Summary of the content on the page No. 15
Voice Mail Administration Voice Mail Administration Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Voice Mail Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Administrator Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Automatic Speech Rec
Summary of the content on the page No. 16
Voice Mail Administration Introduction Introduction ® Voice mail is an integrated component of the Mitel 5000 phone system. This guide provides ® Messaging (EM) and administrator feature instructions that are provided in the Enterprise Basic Voice Mail (BVM) voice mail systems. Because various voice mail products work with the Mitel 5000 system, this guide does not include voice mail subscriber (user) feature instructions. Refer to the appropriate voice mail user guide for your system for
Summary of the content on the page No. 17
Voice Mail Administration Administrator Features Administrator Features The system administrator (the person who programmed your system) assigns voice mail administrator mailboxes. The administrator mailbox has all of the voice mail subscriber mailbox features, plus the ability to do the following: • Record broadcast messages. See “Recording a Broadcast Message” on page 13. • Perform group list maintenance. See “Recording a Group List Name” on page 13. • Customize or reinstate voice mail prom
Summary of the content on the page No. 18
Voice Mail Administration Voice Mail and Message Notification/Retrieval Applications Voice Mail and Message Notification/Retrieval Applications Two features combine to provide the voice mail system: the Voice Mail application and the Message Notification/Retrieval (MNR) application. • Voice Mail: Handles all calls that Call to Voice Mail application are directed to Voice Mail placed by subscribers and nonsubscribers. Voice mail answers and plays a Callers hear the main company greeting fol
Summary of the content on the page No. 19
Voice Mail Administration Administrator Account Voice Mail Flowchart Administrator Account Voice Mail Flowchart At any menu level, press * or say “Cancel” to cancel or return to the previous menu or press # or say “Accept” to accept. Also, ASR commands are indicated in the quotation marks. ADMINISTRATOR MAILBOX MENU ACCESSING THE SYSTEM 1 ADMINISTRATOR’S MAILBOX “Broadcast Message” SENDING A MESSAGE • Do one of the following: 2 “Mailbox Maintenance” During your message: – Press the MSG butt
Summary of the content on the page No. 20
Voice Mail Administration Administrator Mailbox Administrator Mailbox A system administrator’s mailbox is defined in order to record custom Audiotex recordings for voice processor applications created in Applications Programming, broadcast messages to all subscribers, and perform Mailbox and Group List maintenance. The administrator mailbox must be activated in Database (DB) Programming before it can be initialized. If applicable, contact your system administrator for assistance. To provide
