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™
IP 720 Phone
User Manual
7/2009 4290-0017
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WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc., will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. Although AltiGen Communications, Inc., has designed security features into its product
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Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 CHAPTER 1 The IP 720 Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Hardware Items in the Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Supported Telephony Fe
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CHAPTER 4 User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 The LCD Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Basic Phone Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Appendix A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Troubleshooting .
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NOTE This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that inte
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iv IP 720 User Manual
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Warranty What The Warranty Covers AltiGen Communications warrants its hardware products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, AltiGen Communications will, at its sole option, repair, refund or replace the product with a like product. How Long the Warranty Is Effective All AltiGen Communications products are warranted for one year for all parts from the date of
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How to Obtain Service End user customers should contact your Authorized AltiGen Dealer for service. Authorized AltiGen Dealers must follow the steps below for service: 1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen Communications, Inc. All materials being returned to AltiGen must have an associated RMA num- ber. RMA numbers are issued by AltiGen Customer Service and can be obtained by calling 1-888-ALTIGEN (258-4436) or submit an online RMA request v
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About This Manual This manual describes how to get the Alti-IP 720 phone up and running on a voice over IP (VoIP) network. It provides information about how to set up, connect cables to, and configure an IP 720 phone. It also provides information on how to configure the network and IP settings. How to use the phone is described in Chapter 4. Related Documentation � IP 720 Quick Reference Card covers basic end user phone features, configuration from the IP phone, and AltiServ feature codes.
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2 IP 720 User Manual
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CHA PT ER 1 The IP 720 Phone TheAltiGen IP 720 phone is a business telephone that provides voice communication over an IP network. The IP 720 provides built-in power-over-Ethernet support and functionality similar to traditional business phones, including automatic redial, on-hook dialing, hands-free operation, 15 programmable keys, LCD display, and headset port support for the Plantronics wireless headset. The main components of the phone are illustrated in the figures below and described
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1 LCD Screen Displays features such as date, time, phone number, caller ID, call waiting, line/call status and call time. 2 Message Blinks when a message is waiting or a call is coming Waiting in. Indicator Light* 3 Program- 15 programmable keys can be configured by the mable Keys* system administrator in MaxAdministrator as a Busy Lamp Field (BLF) key, an AltiServ Feature 1-15 Code key, an Admin Defined # key, a Line Park key, a Call Record key, a Workgroup Status key, or a User Defined
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14 Navigation / buttons let you scroll through text on the LCD buttons screen. button selects a menu item or setting. button returns to previous configuration menu or deletes the last digit input. 15 Enter Confirms selections made in the LCD, including settings. 16 Release Releases a call, exits from the menu, releases phone from an active state. 17 Redial* Redials up to last 16 calls and up to 32 digits. 18 SpeedDial* Displays a list of Station Speed Dial entries configured through MaxC
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9 1 2 8 7 3 4 5 6 Figure 2. IP 720 Phone, Bottom View 1 DC Port Connects to power outlet 2 Power Cable Secures the power cable, preventing it from Restraint accidentally being pulled out 3 DC/PoE Switch Switches between DC power and Power over Ethernet 4 LAN Port Connects to network (10/100/1000 Base T) 5 PC Access Port Connects to PC (10/100/1000 Base T) 6 Plantronics (Plantronics serial bus port) Connects to a PSB Port Plantronics wireless headset base 7 Handset Port Connects to a handset 8
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Hardware Items in the Package The following hardware items are included in this package: � IP 720 set and stand � Handset � Handset cord � Power cord � Network cable � 3.5 mm to USB cable You can purchase separately: � A wall mount bracket � AC/DC power adapter Supported Telephony Features The IP 720 provides a broad range of call handling and dialing features directly on the phone and through the MAX Communication Server system. The following table lists the supported features, a brief desc
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Auto Answer When Auto Answer is set Ring to Yes, specifies how many seconds the IP phone should ring before the call is automatically answered (1-20 seconds). Auto Answer When Auto Answer is set Dev [device] to Yes, specifies whether the call should be automatically answered through the speaker or headset. Busy Lamp Associates a � Must be configured by the system Field (BLF) programmable key with administrator. an extension that can be � The BLF feature can be assigned automatically
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Call Record Allows a programmable � Must be enabled by the system key to be used for on- administrator. demand recording. � User presses the key to start recording, presses the key again to stop recording. There is no pause function. When the call is recording, the light is on. � Recorded conversations can then be played back through voice mail or accessed at a centralized location. Conference Initiates a conference and � Single Call Waiting, Multiple button adds in other parties one at
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Headset When pressed, the user � This button is used as a hook button will be able to activate the switch for headset ports. RJ-9 headset port. � The button is used as a headset-in- use indicator when a Plantronics wireless PSB port is connected. The headset on-hook and off-hook is controlled by the Plantronics headset module. Hold button Places an active call on � When Multiple Call Waiting is hold. enabled at the extension, the user can put multiple incoming calls on hold and retrieve
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Redial button Redials a selected number � Pressing Enter dials the number from the last16 numbers displayed. dialed. � Redials up to 32 digits. � When a new call comes in, the phone will exit this menu and go to ring state. If in this menu for longer than 20 seconds without any input, the phone exits this menu. Release Releases a call from the button connected state. Deletes characters entered on the LCD. While onhook, releases phone from an active state. Ring Tones Select from one of
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