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™
Avaya one-X Deskphone Edition for
9650/9650C IP Telephone User Guide
16-600911
Issue 3
February 2009
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© 2009 Avaya Inc. Shrinkwrap License (SR). With respect to Software that contains elements provided by third party suppliers, End User may install and All Rights Reserved. use the Software in accordance with the terms and conditions of the applicable license agreements, such as "shrinkwrap" or "clickwrap" Notice license accompanying or applicable to the Software ("Shrinkwrap License"). The text of the Shrinkwrap License will be available from While reasonable efforts were made to ensure that th
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Contents Chapter 1: Introduction to the 9650/9650C IP Telephone......................................................5 Overview..........................................................................................................................................................6 About Application Buttons, Navigation, and Softkeys......................................................................................8 Aux Buttons...................................................................
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Contents Chapter 5: Muting a Call........................................................................................................31 Chapter 6: Transferring a Call................................................................................................33 Chapter 7: Forwarding Calls..................................................................................................35 Send all Calls.........................................................................................
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Chapter 1: Introduction to the 9650/9650C IP Telephone Your telephone provides many features, including a Phone screen to view and manage your calls, 16 auxiliary (Aux) buttons to help you manage calls to bridged lines and additional telephone features, a Call Log, a Contacts list, an integrated WML browser, a menu of options and settings, and access to your voicemail. Not all functions and features described in this user guide may be available on your telephone. If you find that a function or f
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Introduction to the 9650/9650C IP Telephone Overview The following table provides button/feature descriptions for the 9650/9650C telephone. Name Description USB Port Insert a USB device (also called a memory stick, thumb drive, or flash drive) to transfer contacts between your phone and an external data source; see Using USB Flash Drives with your phone on page 47 for more information. You can also ™ 6 Avaya one-X Deskphone Edition for 9650/9650C IP Telephone User Guide February 2009
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Overview Name Description recharge some battery-powered devices by using a USB cable to connect the device to your telephone's USB port. Message An illuminated red light in the upper-right corner of your phone Waiting Indicator indicates you have voicemail messages waiting. If visual alerting is enabled, this light flashes when you receive an incoming call. Missed Call The icon on the Call Log button is illuminated when you have Indicator missed calls. The top line shows the Missed Call icon and
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Introduction to the 9650/9650C IP Telephone Name Description OK Press the OK button for a shortcut to an action. For example, when you select a call log entry, pressing OK dials the number. Phone Press Phone to view and manage your calls. Contacts Press Contacts to view the entries in your Contacts list. Call Log Press Call Log to view a list of your outgoing, incoming, and missed calls. Avaya Menu Press Avaya Menu to configure options and settings, access the browser, log out, or view network i
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Aux Buttons The OK button is another shortcut that carries out the default action on the selected line. For example, when you select (highlight) an entry in your Contacts list, pressing OK places a call to that person. Aux Buttons Your phone has two rows of extra, auxiliary buttons, or “Aux buttons” below the softkeys. You can use the Aux buttons for call management, speed dial buttons, or features. The Aux buttons go with the “Aux button labels” on the bottom two rows of the screen. The Aux but
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Introduction to the 9650/9650C IP Telephone Icon Description Scroll left for other options. Scroll right for other options. Scroll up or down when there is more information than can display in the application area. End of list; scroll up to see choices. Beginning of list; scroll down to see choices. The call in progress is muted. The ringer volume is off due to pressing - on the Volume button until the volume turns off. To reinstate volume, press + on the Volume button. Team icon indicating this
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Chapter 2: Avaya Menu You can use the Avaya Menu to adjust and customize options and settings for your telephone, access additional Web-based applications, get information about your phone and network settings, and log out. When you press the Avaya Menu button, you see the following menus, depending on how your administrator has set up your system and on the applications available to you: Sample Menu 1 Sample Menu 2 Sample Menu 3 > Options & Settings > Your 1st Web > Call Settings > Browser Appl
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Avaya Menu Options & Settings The Options & Settings menu contains choices for: • Call Settings • Application Settings • Screen & Sound Options • Advanced Options Call Settings includes choices for automatically displaying the Phone screen when you get an incoming call or when you place a call, turning call timers on or off, controlling how Redial works, turning Visual Alerting on or off, and more. Application Settings includes choices for personalizing button labels, turning call logging on or
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Options & Settings Setting the Go To Phone Screen on ringing Set Go To Phone Screen on Ringing to Yes to automatically display the Phone screen when you get an incoming call. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. 6. Select Go to Phone Screen on Ringing. 7. Press Change or OK or use the right or left navigation arrows to set the option to Yes or No. 8. Press Save. Changing the voice dialing setti
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Avaya Menu Changing the voice dialing language 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Call Settings. 5. Select Voice Dialing Language.... 6. Press Change or OK. 7. Select the language you will speak to search for and dial your contacts. 8. Press Select or OK. 9. Press Yes to confirm the selected language. Setting redial options You can set Redial to dial the last number you dialed or to display a list of the last numbers you dialed.
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Options & Settings 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. 6. Select Display Call Timers. 7. Press Change or OK to change the setting. 8. Press Save. Configuring visual alerts When the Visual Alerting option is turned on, incoming calls cause the LED in the top right corner of the phone to flash. You can turn Visual Alerting on or off. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Set
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Avaya Menu 4. Select Call Settings. 5. Press Select or OK. 6. Select Audio Path. 7. Press Change or OK to change the Speaker or Headset setting. 8. Press Save. Setting contact names to display during calls You can set your phone to show the contact's name rather than the calling party name for an incoming or answered call, a transferred call, or conference call when a calling or called party number matches a number on your Contacts list. 1. Press Avaya Menu. 2. Select Options & Settings or Phone
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Options & Settings Note: You cannot adjust the contrast of the 9650C color display screen. 7. Press Change or OK. 8. Select Phone or an SBM24 Module. 9. Scroll to the right or left to adjust the brightness or contrast. 10. Press Save or OK. Turning button click sounds on and off 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select Button Clicks. 7. Press Change or OK to turn sounds on or of
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Avaya Menu 7. Press Change or OK to turn error tones on or off. 8. Press Save. Turning large text on or off 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select Text Size. 7. Press Change or OK to turn large text on or off. 8. Press Save. Changing the ring pattern 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Select Screen & Sound Options. 4. Press Select or OK. 5.
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Options & Settings Changing the display language 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select Language.... 7. Select a display language. 8. Press Select or OK. 9. Press Yes to confirm the selected language. Personalizing button labels You can change the labels that are displayed for your extensions, features, and abbreviated dial or speed dial buttons. For example, you can change the
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Avaya Menu 11. Press Save or OK. 12. You may revert back to the default button labels by selecting Avaya Menu > Options & Settings > Application Settings > Restore Default Button Labels and pressing Default. Setting dialing options Your phone has two dialing options. You can dial as you normally would, for example, pick up the handset, get a dial tone, and dial the number you want (on-hook dialing). Or, you can set "edit dialing" which mimics how you dial a call on a cell phone - you can enter a
