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USER GUIDE
Cisco Small Business
Cisco Unified Communications Manager Express for IP
Phone Models 30X
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June 2010 Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R) © 2010 Cisco Systems, Inc. All rights reserved. OL-22244-01
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Contents Chapter 1: Getting Started 4 About This Document 4 Overview of the Cisco Small Business IP Phones 6 Caring for Your Phone 7 Getting to Know the Cisco SPA 301 7 Getting to Know the Cisco SPA 303 9 Softkey Buttons 11 Using Keypad Shortcuts 12 Chapter 2: Installing Your Phone 13 Before You Begin 13 Installing Your Cisco SPA 301 IP Phone 14 Connecting the Handset 14 Connecting the Power 14 Connecting Your Cisco SPA 301 to the Network 15 Installing Your Cisco SPA 303 IP Phone 16 Connecting
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Contents Switching Between the Handset/Headset/Speakerphone During a Call 29 Adjusting Call Volume and Muting 29 Adjusting Call Volume 29 Adjusting the Ringer Volume 30 Using Mute (Cisco SPA 303) 30 Placing or Answering a Call 30 Using Hold and Resume 31 Using Mute (Cisco SPA 303) 32 Ignoring an Incoming Call When You Are on a Call 32 Ending a Call 32 Transferring Calls (Cisco SPA 303) 32 Performing an Attended Transfer 33 Redialing a Number 33 Viewing and Returning Missed Calls (Cisco SPA 303
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Contents Customizing Your LCD Screen (Cisco SPA 303) 44 Changing the LCD Screen Contrast 44 Configuring the Phone Screen Saver 44 Turning on the Screen Saver Immediately 45 Updating Your Ring Tone 46 Using the Interactive Voice Response Menu on the Cisco SPA 301 46 Advanced Procedures for Technical Support Personnel 47 Viewing Status Information and Statistics 48 Rebooting, Restarting, and Resetting a Phone 48 Appendix A: Where to Go From Here 50 Cisco Small Business IP Phone SPA 30X User Gui
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1 Getting Started This chapter provides an overview of this document and basic information about your Cisco Small Business IP phone. • About This Document, page 4 • Overview of the Cisco Small Business IP Phones, page 6 • Getting to Know the Cisco SPA 301, page 7 About This Document This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business IP Phone. NOTE The Cisco Small Business IP Phone features vary, depending on the type of call control system
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Getting Started About This Document 1 Organization This table describes the contents of each chapter in this document. Title Description Chapter 1 Getting Started This chapter provides an overview of this document and basic information about your Cisco Small Business IP phone. Chapter 2 Installing Your Phone This chapter provides an overview of this document and basic information about your Cisco Small Business IP phone. Chapter 3 Using Basic Phone This chapter provides Functions inst
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Getting Started Overview of the Cisco Small Business IP Phones 1 Overview of the Cisco Small Business IP Phones The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones provide traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or over a speaker. IP
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Getting Started Getting to Know the Cisco SPA 301 1 The following table shows the Cisco Small Business IP Phones covered in this document and their respective features: Cisco SPA 301 Cisco SPA 303 Screen None 128 X 64 monochrome LCD Lines 13 Softkeys None 4 dynamic Navigation Button None Four-way navigation key Caring for Your Phone The Cisco Small Business IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slight
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Getting Started Getting to Know the Cisco SPA 301 1 #Phone Feature Description 1 Handset Pick up to place or answer a call. 2 Message Waiting/ The LED color and action indicates the phone or Status Indicator message status: • Red (solid)—You have a new voice mail message. • Red (fast blinking)—You have an incoming call. • Red (slow blinking)—You have a call on hold. • Red (series of two fast blinks)—Your phone has temporarily lost its Ethernet connection. • Orange (fast blinking)—Your phone
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Getting Started Getting to Know the Cisco SPA 303 1 Getting to Know the Cisco SPA 303 # Phone Feature Description 1 Handset Pick up to place or answer a call. 2 Message Waiting Displays solid red when you have a new Indicator voice mail message. Flashes red during an incoming call or when the phone’s firmware is being updated. 3 LCD Screen Displays date and time, phone station name, line extensions, and softkey options. Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 9
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Getting Started Getting to Know the Cisco SPA 303 1 # Phone Feature Description 4 Line keys Indicates phone line status: • Off (unlit): Line is idle. • Green: Line is active or in use. • Green (blinking): There is an inbound call. • Red (blinking): Line is on hold. Line key colors depend on your phone system and can vary. These keys can also be programmed by your phone administrator to perform functions such as speed dial, call pickup, or monitoring an extension. 5 Softkey buttons Press
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Getting Started Getting to Know the Cisco SPA 303 1 # Phone Feature Description 12 Volume button Press + to increase the volume and - to lower the volume of the handset, headset, speaker (when the handset is off the phone), or ringer volume (when the handset is on the phone). 13 Speaker button Push to turn the speaker on or off. When the speaker is on, the button glows green. 14 Keypad Use to dial phone numbers, enter letters, and choose menu items. Softkey Buttons The softkey buttons on
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Getting Started Getting to Know the Cisco SPA 303 1 Button Function Login/ Log in and out of the call system to use the Extension Mobility feature. Logout Extension mobility allows you to log in to any physical phone and retrieve your personal settings and directory number to that phone. PickUp Allows you to answer a call ringing on another extension by entering the extension number. Redial Displays a list of recently dialed numbers. Resume Resumes a call that is on hold. OK Saves your cha
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2 Installing Your Phone This chapter describes how to install your Cisco Small Business IP Phone and connect it to your network. It contains the following sections: • Before You Begin, page 13 • Installing Your Cisco SPA 301 IP Phone, page 14 • Installing Your Cisco SPA 303 IP Phone, page 16 • (Optional) Mounting Your Cisco SPA 30X Phone to the Wall, page 19 • Verifying Phone Startup, page 26 • Upgrading Your Phone’s Firmware, page 27 Before You Begin Before you install and connect your phon
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Installing Your Phone Installing Your Cisco SPA 301 IP Phone 2 Installing Your Cisco SPA 301 IP Phone Figure 1 Cisco SPA 301 Phone Power and Handset Connections Connecting the Handset STEP 1 Turn the phone body over to expose the ports on the back of the unit. STEP 2 Insert the long end of the phone cord into the handset port on the phone body that is marked with a phone symbol. (labeled 2 in Figure 1). STEP 3 Insert the other end of the phone cord into the port at the bottom of the handset
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Installing Your Phone Installing Your Cisco SPA 301 IP Phone 2 Connecting Your Cisco SPA 301 to the Network Figure 2 Cisco SPA 301 Phone Ethernet Connection If you are using an Ethernet connection: STEP 1 Insert one end of the Ethernet cable into the network port on the phone body marked “WAN” (labeled 3 in Figure 2). STEP 2 Insert the other end of the Ethernet cable into the appropriate device, such as a network switch, on your network. (Optional) Connecting Your Cisco SPA 301 to the Wirel
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Installing Your Phone Installing Your Cisco SPA 303 IP Phone 2 STEP 5 Plug the other end of the IP phone power adapter into an electrical outlet. Installing Your Cisco SPA 303 IP Phone Figure 3 Cisco SPA 303 Phone Connections Connecting the Handset STEP 1 Turn the phone body over to expose the ports on the back of the unit. STEP 2 Insert the long end of the phone cord into the handset port on the phone body that is marked with a phone symbol. (labeled 5 in Figure 3). STEP 3 (Optional) Route t
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Installing Your Phone Installing Your Cisco SPA 303 IP Phone 2 Connecting the Power Insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body (labeled 6 in Figure 3). NOTE To power the phone through the Ethernet connection, use the optional Cisco POES5 5-Volt Power Over Ethernet Splitter accessory. See the Cisco POES5 documentation on Cisco.com for more information. Connecting Your Cisco SPA 303 to the Network STEP 1 Ins
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Installing Your Phone Installing Your Cisco SPA 303 IP Phone 2 (Optional) Installing the Cisco SPA 303 Stand NOTE Do not attach the desk stand if you want to mount the phone to the wall. STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the phone body. STEP 2 Slide the bottom tabs into the lower slots on the phone body (labeled 1 in Figure 3) and lightly press down on the stand. It should easily slide into the upper stand slots. Do not force. (Optional) C
