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Grandstream Networks, Inc.
GXP2020/GXP2010/GXP2000/GXP1200/GXP280/GXP285
Enterprise IP Phones
GXP-2020 GXP-2010
GXP-1200 GXP-2000 GXP-280/GXP-285
Grandstream Networks, Inc. GXP User Manual Page 1 of 44
Firmware 1.2.5.3 Last Updated: 03/2011
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TABLE OF CONTENTS GXP USER MANUAL WELCOME ................................................................................................................................................................. 4 INSTALLATION......................................................................................................................................................... 5 EQUIPMENT PACKAGING ..................................................................................................
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Table 7: GXP Technical Specifications ......................................................................................... 11 Table 8: LCD Buttons .................................................................................................................... 13 Table 9: LCD Icons ....................................................................................................................... 14 Table 11: GXP Call Features .................................................
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Welcome Your Grandstream GXP Series IP phone features a new sophisticated design and is very easy to use. The GXP combines advanced feature functionality with the latest technology to offer excellent audio rd quality, ease of use, expandability, and broad interoperability with 3 party SIP platforms. It is ideal for the enterprise customer. The GXP Series supports a broad range of codecs, security protection, PoE (not supported on GXP-280), dual 10/100mbps Ethernet ports and are very ea
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Installation EQUIPMENT PACKAGING Table 1: Equipment Packaging GXP-280/285 GXP-1200 GXP-2000 GXP-2010 GXP-2020 Yes Yes Yes Yes Yes Main Case Yes Yes Yes Yes Yes Handset Yes Yes Yes Yes Yes Phone Cord Yes Yes Yes Yes Yes Power Adaptor Yes Yes Yes Yes Yes Ethernet Cable No Yes No Yes Yes High Phone Stand Yes No No Yes Yes Low Phone Stand No Yes No Yes Yes Wall Mount Spacers (2) CONNECTING YOUR PHONE The connectors of the GXP1200/2010/2020 are located on the bottom o
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1) One GXP Extension unit 2) One PS2 cable 3) One connection plate 4) One Universal Power Adaptor FIGURE 1: CONNECTING THE GXP–2000 AND THE GXP–EXTENSION GXP–2000 w/GXP–Extension GXP Extension Connecting the GXP–2000 Reverse side of connection w/GXP–Extension w/connection plate Connect the first GXP –EXT to the GXP–2000 using the PS2 cable found in the GXP Extension package. The first GXP–Ext draws power directly from the phone. Connect the second GXP Ext
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Figure 2: GXP–2000 Internal Headset Wiring Schema NOTE: For GXP-2000 HW REV. 0.3 and 0.4, a 3.5mm to 2.5mm plug converter is required to use a 2.5mm headset. The converter can be purchased at any electronics store. SAFETY COMPLIANCES The GXP phone complies with FCC/CE and various safety standards. The GXP power adaptor is compliant with the UL standard. Only use the universal power adaptor provided with the GXP package. The manufacturer’s warranty does not cover dama
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Product Overview Table 3: GXP Product Models Model Picture Overview GXP280 is an entry-level SIP phone. It features: Single line Three soft keys GXP-280 GXP285 is an entry-level SIP phone. It features: Single line Three soft keys PoE Supported GXP-285 GXP1200 is an entry-level SIP phone. It features: Two lines Three soft keys PoE Supported GXP-1200 GXP2000 is a mainstream SIP phone. It features: Four lines Seven programmable hard keys
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GXP2020 is an executive SIP phone. It features: Six lines Seven programmable hard keys Four XML programmable soft keys PoE Supported GXP-2020 Table 4: GXP Comparison Guide Features GXP-280/285 GXP-1200 GXP-2000 GXP-2010 GXP-2020 LCD Display 128x32 pixel 128x32 pixel 130x64 pixel 240x120 pixel 320x160 pixel Number of Lines 1 2 4 4 6 Programmable No No 7 18 7 Hard Keys Soft Keys 3 3 No 3 4 Extension Module Yes, up to 2 Yes, up to 2 Yes, up to 2 No No Expansion
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Table 6: GXP Hardware Specifications LAN Interface (Ethernet Two (2) 10/100 Mbps Full/Half Duplex Ethernet Switch with LAN and PC port with ports) auto detection Graphic LCD Display GXP-280/285 GXP-1200 GXP-2000 GXP-2010 GXP-2020 128x32 128x32 pixel 130x64 240x120 320x160 pixel pixel pixel pixel Expansion Module Support GXP-280/285 GXP-1200 GXP-2000 GXP-2010 GXP-2020 No No Yes Yes Yes Headset Jack GXP-280/285 GXP-1200 GXP-2000 GXP-2010 GXP-2020 2.5mm and
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Table 7: GXP Technical Specifications Lines Multiple direct lines with independent SIP accounts, programmable speed dial keys, XML programmable soft-keys (non programmable on GXP-280/285, GXP1200, GXP2000). Protocol Support SIP 2.0, TCP/UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP, ARP/RARP, Support ICMP, DNS, DHCP, NTP, TFTP, SIMPLE/PRESENCE protocols Supports multiple SIP accounts Supports SIP PUBLISH method (RFC 3903), SIP Presence package (RFC 3856, 3863) for use of 7 MFKs, SIP
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(attended/blind), call forward, call waiting, caller ID, mute, redial, call log, caller ID display or block, Do-Not-Disturb (DND) and volume control Multi-party conferencing (up to 5), dial plan prefix, off-hook auto dial, auto answer, early dial and speed dial (on some models) Network and Via keypad/LCD, Web browser, or secure (AES encrypted) central configuration file, manual or dynamic host configuration protocol (DHCP) network setup Provisioning Support NAT traversal using IETF S
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Using the GXP SIP Enterprise Phone GETTING FAMILIAR WITH THE LCD GXP-2xxx has a dynamic and customizable screen. The screen displays differently depending on whether the phone is idle or in use (active screen). Table 8: LCD Buttons Key Button Key Button Definitions LINE Selects the phone line printed on its right-hand side. SELECTORS SIP PHONE Displays the available phone lines. Choose a phone line by pressing the corresponding line LINES selector on the left-hand side. DATE A
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Call Parking: FOR GXP2020/GXP2010 ONLY. Refer to the GXE5024/5028 Online User Manual for more information. • CallPark When a GXP2020 dials out, the Call Park soft button will display on screen. To park the call, press the ‘Call Park’ button. • PickUp When another GXP2020 goes off-hook the Call Pickup soft button will display on screen. To pickup the parked call, press the ‘Call Pickup’ button. Call Queue: FOR GXP2020/2010 and 1200 only. Refer to the GXE5024/5028 Online User Ma
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Calls Forwarded Icon: INDICATES calls are forwarded Follow ‘call forwarding’ procedures Handset, Speakerphone and Ring Volume Icon: Each icon appears next to the volume icon To adjust volume, use the up/down button Real–time Clock: Synchronized to Internet time server AM Time zone configurable via web browser PM AM/PM indicator Grandstream Networks, Inc. GXP User Manual Page 15 of 44
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TABLE 10: GXP KEYPAD BUTTONS Key Button Key Button Definitions LINE BUTTONS Line keys with LED, can be configured to different SIP profiles TRANSFER TRANSFER key: Transfer an ACTIVE call to another number CONF Press CONF button to connect Calling/Called party into conference Mute an active call; or Delete a key entry MUTE Also used to ‘REJECT’ incoming call. HOLD Place ACTIVE call on hold MSG Enter to retrieve voice mails or other messages Enable/Disable hands-free speaker mode
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MAKING PHONE CALLS Handset, Speakerphone and Headset Mode The GXP series phones allow you make phone calls via handset, speakerphone, or headset mode. During the active calls the user can switch between the handset and the speaker by pressing the speaker key. For headsets to operate, the user must plug the headset to an RJ22 or 2.5mm port on the phone, which allows the user to pick-up, speak, or hang-up calls. Multiple SIP Accounts and Lines GXP can support up to six independent SIP a
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3. CALL RETURN: To call the last phone number that called your phone. When returning a call, the phone will use the same SIP account as the call was made to. Thus, when returning a call made to the third SIP account, the phone will use the third SIP account return the call. i. Hand-free option 1. Press the CALL RETURN soft-key ii. Hand-set option 1. Take the Handset off-hook 2. Press the CALL RETURN soft-key 4. USING THE CALL HISTORY: To call a phone number in the phone’s history
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Note: The multi-functional buttons will function as LINE keys when all LINEs are busy. The LED will flash in red to indicate an incoming call. Press the button to pick up the call. If any one of the Multi Purpose Keys is associated with a call, the button’s speed dial/BLF function will not work. Making Calls using IP Addresses Direct IP calling allows two phones to talk to each other in an ad hoc fashion without a SIP proxy. VoIP calls can be made between two phones if: • Both
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ANSWERING PHONE CALLS Receiving Calls 1. Incoming single call: Phone rings with selected ring-tone. The corresponding account LINE flashes red. Answer call by taking Handset/SPEAKER/Headset off hook or pressing SPEAKER or by pressing the corresponding account LINE button. 2. Incoming multiple calls: When another call comes in while having an active call, the phone will produce a Call Waiting tone (stutter tone). Next available lines will flash red (as described in section 4.3.2).
