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NOTICE The information contained in this document is not warranted by Mitel Networks Corporation or any of its affiliates or subsidiaries ("Mitel") and is subject to change without notice. Mitel assumes no liability for any errors or omissions. This document may be reproduced, either wholly or in part, solely for distribution to authorized users of Mitel's products. In reproducing this document, content may be removed or reorder, provided the meaning is not altered. No other amendment to
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5320 IP Phone – User Guide ABOUT YOUR PHONE ............................................................................................. 1 Elements of Your Phone......................................................................................................2 Ring/Message Indicators .....................................................................................................3 For Users on Resilient 3300 ICP Systems ...............................................................
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5320 IP Phone – User Guide Enable PC Connectivity .....................................................................................................16 PROGRAMING FEATURES ON YOUR KEYS .................................................................17 Tips on Programming Features .........................................................................................17 Features available for programming on programmable keys........................................................ 17 Appl
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5320 IP Phone – User Guide Attendant Call Hold - Remote Retrieve..............................................................................30 Callback.............................................................................................................................30 Call Forward - Remote (I'm Here)......................................................................................30 Call Forward - End Chaining...................................................................
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5320 IP Phone – User Guide Override (Intrude) ..............................................................................................................45 Paging................................................................................................................................45 Phone Lock........................................................................................................................46 User PIN ..........................................................
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5320 IP Phone – User Guide ABOUT YOUR PHONE ® The Mitel 5320 IP Phone is full-feature, dual port, dual mode enterprise-class telephone that provides voice communication over an IP network. It features a large graphics display (160 x 320) and self-labeling keys. The 5320 IP Phone offers seven programmable multi-function keys for one-touch feature access. It provides ten fixed feature keys for convenient access to features such as Conferencing, Redial, and many customizable user settings a
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5320 IP Phone – User Guide Elements of Your Phone Feature Function 1) Display Provides a large, high-resolution viewing area that assists you in selecting and using phone features. 2) Ring/Message Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox. 3) Volume, Speaker Provides the following audio control capability: and Mute Controls (UP) and (DOWN) provide volume control for the ringer, handset, and handsfree speakers. (SPEAK
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5320 IP Phone – User Guide Ring/Message Indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call For Users on Resilient 3300 ICP Systems If during a call, you hear a beep repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system. The call continues and there is a chan
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5320 IP Phone – User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't Cradle the Handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information. Protect your Hearing Your phone has a control for adjusting the volume of the handset receiver or head
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5320 IP Phone – User Guide USING YOUR DEFAULT PHONE WINDOW AND KEYS The 5320 IP Phone’s default phone window and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface. Getting Started with Your Phone When you receive your phone, you need to program features and applications. Press the Applications key to access your phone’s applications and settings. You can then program your phone’s settings. See Using Your Phone Applicat
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5320 IP Phone – User Guide 5320 IP Phone Default Window and Keys Feature Function 1) Softkeys Allow you to access specific call control features, which are context sensitive. Non-programmable feature keys, which are specific to the application or state of the set. The 5320 provides three softkeys. 2) Programmable Keys Launch specific call control features. Use the Settings application or the UC Express application to program these keys. The 5320 provides 7 programmable keys plus 1 prim
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5320 IP Phone – User Guide ABOUT YOUR PHONE APPLICATIONS Your 5320 IP Phone provides applications that simplify the use of your phone. To open the Applications window, press the Applications key. The menu home window gives the current status of your phone’s applications. To open an application, press the key beside the application name: Call Forwarding: Use the Call Forwarding application to quickly set Call Forward Always and to create Call Forward profiles that identify where to send
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5320 IP Phone – User Guide Screen Saver: Allows you to specify a specific time of inactivity on your phone that triggers the screen saver to display. Audio Feedback: This setting allows you to adjust the volume of the audio feedback as well as the error beeps and enable or disable the setting. Message Key Configuration: Allows you to configure the Message key. PC Connectivity: Allows you to enter a password that is used by the phone to establish communications with the PC-residen
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5320 IP Phone – User Guide Type of call: Transfer (Tsf.) or Conference (Conf.) Time and date of log Duration of call in hours:minutes:seconds (for Made and Answered logs). 5. Do one of the following: If necessary, use the keypad, Delete Digit, and Backspace keys to modify the number. If an outgoing prefix is required to access an external trunk, you must add the digit(s). Press Dial to call the number. Press or at the bottom of the set to display details for another log. P
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5320 IP Phone – User Guide Getting Help To access the 5320 IP Phone help and documentation: 1. Press the Applications key. 2. Press Help. You have the following options: Press Launch PC Help to display http://edocs.mitel.com. Press Key Icons or Quick Help. Press or at the bottom of the set to view items for the selected help option. 3. Press Close. Tips for Setting up Your Phone After you receive your 5320 IP Phone, use the options in the Settings application to customize y
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5320 IP Phone – User Guide CUSTOMIZING YOUR PHONE Use the Settings application to customize your phone. Note: The System Administrator can invoke a Lock to Factory default option on a per- phone basis. When this is in effect, the system administrator sets the settings for Programmable Keys and you cannot change them. Using the Dial Pad to Enter Information You can use the standard dial pad keys 0-9, and * and # to enter a name and or number for applications and features. Using the dial p
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5320 IP Phone – User Guide Using the On-Screen Keyboard to Enter Information The onscreen keyboard can be used to enter name and number information into applications and features. 1. When prompted to enter name/number information, press Keyboard to display the on- screen keyboard. 2. Press Next Page and Previous Page to navigate to the set of characters needed for your input. 3. Repeatedly press the key next to the character you want to enter until that character is highlighted. The char
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5320 IP Phone – User Guide Specify Display Contrast You can adjust the display contrast either via the phone volume controls (when the phone is idle) or via the Settings application. To adjust the display contrast using the volume controls: Repeatedly press (UP) or (DOWN). Note: You can use this method only when the phone is idle. If the phone is ringing, this action adjusts the ring volume. If the phone is in use, this action adjusts the handset, headset and speakerphone volume. T
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5320 IP Phone – User Guide Specify Audio Feedback Options The error beep volume in the phone is related to the volume of the speaker. You can set the beep volume using this procedure; however, adjusting the speaker volume also affects the beep volume. To adjust the volume of the audio feedback: 1. Press Applications key. 2. Press Settings. 3. Press Audio Feedback. 4. Set the options using the appropriate actions described below: Option Action Turn audio feedback off for errors Pre
