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MITEL 5330 IP and 5340 IP Phones
User Guide
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NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted ® by Mitel Networks™ Corporation (MITEL ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to i
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Table of Contents ABOUT YOUR PHONE............................................................................................................ 8 Elements of Your Phone ......................................................................................................... 9 Ring/Message indicators....................................................................................................... 11 For Users on Resilient 3300 ICP Systems ..................................................
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5330/5340 IP Phones – User Guide USING THE INTEGRATED OFFICE COMPANION APPLICATION................................ 24 About the Integrated Office Companion Application........................................................... 24 Configuring the Integrated Office Companion Application on Your Phone........................ 25 Installing the Integrated Office Companion Application...................................................... 26 Display the Integrated Office Companion Application Tool
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Table of Contents Auto-Answer......................................................................................................................... 51 Using the Analog line ........................................................................................................... 51 CALL HANDLING.................................................................................................................. 52 Hold..........................................................................
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5330/5340 IP Phones – User Guide Group Paging / Meet Me Answer ......................................................................................... 68 Headset Operation................................................................................................................. 69 Hot Desking .......................................................................................................................... 70 Hot Desk Remote Logout .............................................
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Table of Contents USING THE LINE INTERFACE MODULE .......................................................................... 80 Making and Answering Calls Using the Analog key............................................................ 80 Making and Answering Calls Using the Failover Mode ...................................................... 81 APPENDIX - FOR YOUR INFORMATION .......................................................................... 82 Upgrading Integrated Office Companion
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ABOUT YOUR PHONE ® The Mitel 5330 and 5340 IP Phones are full-feature, dual port, dual mode enterprise-class telephones that provide voice communication over an IP network. They both feature a large graphics display (160 x 320) and self-labeling keys. The 5330 IP Phone offers 24 programmable multi-function keys, and the 5340 IP Phone offers 48 programmable multi-function keys for one- touch feature access. Both phones provide ten fixed feature keys for convenient access to features such a
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5330/5340 IP Phones – User Guide The 5340 IP Phone Elements of Your Phone Feature Function 1) Display Provides a large, high-resolution viewing area that assists you in selecting and using phone features. 2) Ring/Message Flashes to signal an incoming call and to indicate a message waiting in Indicator your voice mailbox. 3) Volume, Speaker Provide the following audio control capability: and Mute Controls • (UP) and (DOWN) provide volume control for the ringer, handset, and hands
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5330/5340 IP Phones – User Guide • (SPEAKER) enables and disables Handsfree mode. • (MUTE) enables Mute, which allows you to temporarily turn your phone's handset, headset or handsfree microphone off during a call. 4) Fixed Function Give you access to the following phone functions: Keys • (SETTINGS) : provides access to menus for your phone's additional features. • (CANCEL) : ends a call when pressed during the call, and, when you are programming the phone, eliminates any input an
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5330/5340 IP Phones – User Guide Ring/Message indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call For Users on Resilient 3300 ICP Systems If during a call, you hear a beep repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system. The call continues and there is
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5330/5340 IP Phones – User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information. Protect your hearing Your phone has a control for adjusting the volume of the handset receive
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5330/5340 IP Phones – User Guide USING YOUR DEFAULT PHONE WINDOW AND KEYS The 5340 and 5330 IP Phone default phone windows and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface. Getting Started with Your Phone When you receive your phone, you need to program features and applications. An Applications key is programmed and appears on the upper left side of the display (see figure below). Press Applications to program yo
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5330/5340 IP Phones – User Guide 5340 and 5330 IP Phone Default Window and Keys Feature Function 1) Softkeys Allow you to access specific call control features, which are context sensitive. Non-programmable feature keys, which are specific to the application or state of the set. The 5330 provides three softkeys and the 5340 provides six softkeys. 2) Programmable Launch specific call control features. Use the Settings application or the PC Keys Companion application to program these
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5330/5340 IP Phones – User Guide USING YOUR PHONE APPLICATIONS Your 5330 and 5340 IP Phones provide applications that simplify the use of your phone. Applications provides access to all the phone’s applications. To open the Applications window, press Applications in the default Phone window. The Applications home window gives the current status of your phone’s applications. To open an application, press the key beside the application name: • People (5340 IP Phone only): Use the People
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5330/5340 IP Phones – User Guide Using the Settings Application The Settings application provides a single location to access all your phone settings. You can also launch the Settings application by pressing the Settings fixed function key . The Settings window provides access to the Settings application. Select these options to access a window where you can view and configure settings for your phone. The Settings window provides the following: • User Information: Use to specify your
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5330/5340 IP Phones – User Guide Getting Help To access the 5330/5340 IP Phone help and documentation: 1. Launch the Applications. 2. Press Help. You have the following options: • Press Launch PC Help to display www.edocs.mitel.com. • Press Key Icons. • Press the < and > keys to view Quick Help items. 3. Press Close. Tips for Setting up your Phone After you receive your 5330/5340 IP Phone, use the options in the Settings application to customize your phone. After customizing you
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5330/5340 IP Phones – User Guide CUSTOMIZING YOUR PHONE Use the Settings application to customize your phone. Note: The System Administrator can invoke a Lock to Factory default option on a per-phone basis. When this is in effect, the following settings are set by the system administrator and you cannot changed them: • Programmable Keys • External Messaging • Go to URL Specify User Information To specify the phone number displayed on your phone: 1. Press Settings or . 2. Press
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5330/5340 IP Phones – User Guide Specify Language To specify the language in which prompts and applications display: 1. Press Settings or . 2. Press the Language setting. The phone displays the three language selections that are currently programmed in the ICP. 3. Select the appropriate language and press Save. The phone displays your chosen language. Note: Languages supported on the 5330/5340 may differ from those supported on the ICP. If the phone is configured for an unsupported
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5330/5340 IP Phones – User Guide Specify Audio Feedback Options The error beep volume in the phone is related to the volume of the speaker. You can set the beep volume using this procedure; however, adjusting the speaker volume also affects the beep volume. To adjust the volume of the audio feedback: 1. Press Settings or . 2. Press Audio Feedback. 3. Set the options using the appropriate actions described below: Option Action Turn audio feedback off for Press Turn Off. errors Adj
