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3959ubk1.book Page 3 Monday, March 20, 2000 4:52 PM
Dell™ Inspiron™ 5000
REFERENCE AND
TROUBLESHOOTING GUIDE
™
www.dell.com
support.dell.com
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3959ubk1.book Page 4 Monday, March 20, 2000 4:52 PM ____________________ Information in this document is subject to change without notice. © 1999–2000 Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, DellWare, and Inspiron are trademarks of Dell Computer Corporation; Microsoft, MS-DOS, and Windows are registered trademarks
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3959ubk1.book Page v Monday, March 20, 2000 4:52 PM Safety Instructions Use the following safety guidelines to help protect your computer from potential dam- age and to help ensure your own personal safety. When Using Your Computer As you use your computer, observe the following safety guidelines: Do not attempt to service the computer yourself. Always follow installation instructions closely. Do not carry a battery pack in your pocket, purse, or other container where metal objects
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3959ubk1.book Page vi Monday, March 20, 2000 4:52 PM To help prevent electric shock, plug the AC adapter and peripheral power cables into properly grounded power sources. These cables are equipped with three-prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable. If you must use an extension cable, use a three-wire cable with properly grounded plugs. If you use an extension cable with your AC adapter, ensure that the total ampere
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3959ubk1.book Page vii Monday, March 20, 2000 4:52 PM When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. As you pull out the connector, keep it evenly aligned to avoid bending any connector pins. Also, before you connect a cable make sure both connectors are correctly oriented and aligned. Handle components with care. Hold a component such as a memory module by its edges, not its pins. When removing a memory module from the system
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3959ubk1.book Page viii Monday, March 20, 2000 4:52 PM Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard, trackball, touch pad, or external mouse. Always use the palmrest with the keyboard, touch pad, or trackball. Leave space to rest your hands when using an external mouse. Let your upper arms hang naturally at your sides. Sit erect with your feet resting on the floor and your thighs level. When sitting, make sure the weight
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3959ubk1.book Page ix Monday, March 20, 2000 4:52 PM When Removing or Installing Memory Modules Before removing or installing memory modules, perform the following steps in the sequence indicated. NOTICE: The only time you should ever access the inside of your computer is when you are installing memory modules. NOTICE: Wait 5 seconds after turning off the computer before disconnecting a peripheral device or removing a memory module to help prevent possi- ble damage to the sy
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3959ubk1.book Page x Monday, March 20, 2000 4:52 PM The following notice may appear throughout this document to remind you of these precautions: NOTICE: See “Protecting Against Electrostatic Discharge” in the safety instructions at the front of this guide. The following notice may appear throughout your Dell documentation to remind you of these precautions: NOTICE: See “Protecting Against Electrostatic Discharge” in your System Information guide. x
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3959ubk1.book Page xi Monday, March 20, 2000 4:52 PM Preface About This Guide This guide is intended for anyone who uses a Dell portable computer. It can be used by both first-time and experienced computer users who want to learn about the fea- tures of the computer. This guide also provides basic troubleshooting procedures and instructions for using the Dell Diagnostics to test your computer and its components. Summaries of the chapters and appendixes of this guide follow: Chapter 1, “Opt
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3959ubk1.book Page xii Monday, March 20, 2000 4:52 PM Warranty and Return Policy Information Dell Computer Corporation (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry- standard practices. For information about the Dell warranty and return policy, see Appendix E, “Limited Warranty and Return Policy.” Other Documents You May Need In addition to this Reference and Troubleshooting Guide, the following documentat
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3959ubk1.book Page xiii Monday, March 20, 2000 4:52 PM Typographical Conventions The following list defines (where appropriate) and illustrates typographical conven- tions used as visual cues for specific elements of text throughout this document: Interface components are window titles, button and icon names, menu names and selections, and other options that appear on the monitor screen or display. They are presented in bold. Example: Click OK. Keycaps, the labeling that appears on the
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3959ubk1.book Page xv Monday, March 20, 2000 4:52 PM Contents Chapter 1 Options and Upgrades . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Available Options and Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Using Drives in the Media Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Swapping Media Bay Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Swapping Devices Whi
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3959ubk1.book Page xvi Monday, March 20, 2000 4:52 PM Troubleshooting Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9 Restart Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10 Dry Out a Wet Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10 Test a Dropped or Damaged Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11 Recover From a
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3959ubk1.book Page xvii Monday, March 20, 2000 4:52 PM Install the Intel SpeedStep Utility (Windows 98) (Optional) . . . . . . . . . . . . . . 3-10 Installing Drivers and Utilities for Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 Install the Audio Driver (Windows 2000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 Install the Video Driver (Windows 2000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12 Install the Touch Pad Driver (Windows 2000
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3959ubk1.book Page xviii Monday, March 20, 2000 4:52 PM Appendix D Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1 FCC Notices (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2 Class A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2 Class B. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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3959ubk1.book Page xix Monday, March 20, 2000 4:52 PM Index Figure 1-1. Removing a Device From the Media Bay . . . . . . . . . . . . . . . . . . . . . 1-3 Figures Figure 1-2. Removing the Internal Hard-Disk Drive . . . . . . . . . . . . . . . . . . . . . . . 1-5 Figure 1-3. Repackaging the Hard-Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Figure 1-4. Removing the Memory Module Cover . . . . . . . . . . . . . . . . . . . . . . . 1-7 Figure 1-5. Removing a Memory Module
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3959ubk1.book Page 1 Monday, March 20, 2000 4:52 PM CHAPTER 1 Options and Upgrades This chapter describes the installation procedures for the options and upgrades avail- able from Dell for your computer. Available Options and Upgrades Dell offers the following options for your computer: Internal 56-kilobyte/second (KB/sec) modem DVD-ROM drive module for the media bay Zip drive module for the media bay External devices, such as pointing devices, printers, external monitors, external k
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3959ubk1.book Page 2 Monday, March 20, 2000 4:52 PM Using Drives in the Media Bay The media bay, located in the center of the front of the computer, supports the follow- ing types of drive modules: CD-ROM drive module CD-RW drive module DVD-ROM drive module Zip drive module Dell ships your computer with a CD-ROM drive module (or an optional DVD-ROM drive module) installed in the media bay. Swapping Media Bay Devices You can swap devices while the computer is turned off or, by using t
