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ThinkPad W700 and W700ds
Service and Troubleshooting Guide
® ThinkPad W700 and W700ds Service and Troubleshooting Guide
Note Before using this information and the product it supports, be sure to read the following: v Safety and Warranty Guide included in the package with this publication. v Wireless related information in online Access Help and Appendix D, “Notices,” on page 69. v Regulatory Notice included in the package with this publication. The Safety and Warranty Guide and the Regulatory Notice have been uploaded on the Web site. To refer to them, go to http://www.lenovo.com/think/support, click Troubleshoot
Contents Read this first . . . . . . . . . . . v Startup problems . . . . . . . . . 30 RAID problems . . . . . . . . . . 32 Chapter 1. Finding information . . . . . 1 This guide and other publications . . . . . 1 Chapter 4. Recovery options. . . . . . 35 Finding information with the ThinkVantage Introducing Rescue and Recovery. . . . . 35 button . . . . . . . . . . . . . . 2 Solid state drive (SSD) . . . . . . . 35 Restoring the factory contents . . . . . . 36 Recovering data. . . . . . . . . .
European Union EMC Directive Notice for users in the U.S.A. . . . . . . 74 conformance statement . . . . . . . 71 ENERGY STAR model information . . . . 74 EU-EMC Directive (2004/108/EC) EN Notice for Regulatory information . . . . 76 55022 class B Statement of Compliance . . 72 Japanese VCCI Class B statement . . . . 73 Trademarks . . . . . . . . . . . . 77 Japanese statement of compliance for products less than or equal to 20 A per Index . . . . . . . . . . . . . . 79 phase . . . . . . . . . .
Read this first Be sure to follow the important tips given here to continue to get the most use and enjoyment out of your computer. Failure to do so might lead to discomfort or injury, or cause your computer to fail. Protect yourself from the heat that your computer generates. When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. The temperature they reach depends on the amount of system activity and the level of charge in the b
Protect the cables from being damaged. Applying strong force to cables may damage or break them. Route communication lines, or the cables of an AC adapter, a mouse, a keyboard, a printer, or any other electronic device, so that they cannot be walked on, tripped over, pinched by your computer or other objects, or in any way subjected to treatment that could interfere with the operation of your computer. Protect your computer and data when moving it. Before moving a computer equipped with a hard d
Chapter 1. Finding information This guide and other publications Setup Instructions ® helps you to unpack your ThinkPad computer and get started. It includes a few tips for first-time users. This Service and Troubleshooting Guide provides information about caring for your ThinkPad computer, basic troubleshooting information, some recovery procedures, help and service information, and warranty information for your computer. The troubleshooting information in this Guide applies only to problems th
Regulatory Notice supplements this Guide. Read it before you use the wireless features of your ThinkPad computer. The ThinkPad computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. You are requested to install and use your ThinkPad computer in strict accordance with the local RF regulations. Finding information with the ThinkVantage button The blue ThinkVantage button can help you in many situations when your comp
Chapter 2. Taking care of your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer. For the most important instructions for using your computer, see “Read this first” on page v. Important tips Be careful about where and how you work v Store packing materials safely out of the reach of children to prevent the
Note: Not all such appliances cause a significant electrostatic charge. Be gentle with your computer v Avoid placing any objects (including paper) between the display and the keyboard or the palm rest. v Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees. Do not open the display beyond 180 degrees (150 degrees, if your computer is a dual screen model). To do so might damage the computer hinge. v Do not turn your computer over while the AC adapter
v Turn off your computer if you are replacing the HDD or SSD. v When replacing the primary HDD or SSD, reattach the cover of the drive slot. v Store your external and removable hard disk or optical drives in the appropriate containers or packaging when they are not being used. v Before you install any of the following devices, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the device. – Memory module
Cleaning the cover of your computer Occasionally clean your computer as follows: 1. Prepare a mixture of a gentle kitchen-use detergent (one that does not contain abrasive powder or strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent. 2. Absorb the diluted detergent into a sponge. 3. Squeeze excess liquid from the sponge. 4. Wipe the cover with the sponge, using a circular motion and taking care not to let any excess liquid drip. 5. Wipe the surface to remove the de
Tips on using the dual screen model v Do not open the main display beyond 150 degrees to the keyboard. To do so might damage the computer hinge. v The second screen is designed to be opened at an angle of 0 to 30 degrees to the main display. Do not open it to an angle of more than 30 degrees. To do so might damage it. v To store the second screen in its slot, press the screen inside till it stops. Take your hand away and make sure that the screen is firmly locked in the slot. Unless you do this,
® 8 ThinkPad W700 and W700ds Service and Troubleshooting Guide
Chapter 3. Solving computer problems Note: See Access Help if your system is running and Access Help is accessible. This chapter presents information for use when Access Help is inaccessible. Frequently asked questions This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with the ThinkPad computer, see “This guide and other publications” on page 1. What safety precautions should I follow when using
How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,” on page 51 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 53. Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information. For the warranty applicable to your computer, including the warranty period and type of warranty service, see Appendix A, “Warranty information,” on page 5
7. Select Restart; then press Enter. Move the cursor to the option you want for restarting your computer; then press Enter. Your computer restarts. Diagnosing problems If you have a problem with your computer, you can test it by using ® PC-Doctor for Windows. To run PC-Doctor for Windows, do as follows: 1. Click Start. 2. Move the pointer to All Programs and then to PC-Doctor for Windows. 3. Click PC-Doctor for Windows. For more information about PC-Doctor for Windows, see the Help for the progr
4. Using cursor keys, select Main hard disk drive or Ultrabay hard disk drive. Press Enter to start the diagnostic program. The diagnostic program runs a read verification test and a speed test of the drive you select, and reports its findings. 5. If the diagnostic program returns any error messages, call the Customer Support Center for service. The diagnostic program may return one or both of the following error messages: For the main storage drive: v Error code 0000: Read verification failed v