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ThinkPad T410s, T410, T510, and W510
Service and Troubleshooting Guide
Note Before using this information and the product it supports, be sure to read the following: v Safety and Warranty Guide v Wireless related information in online Access Help and Appendix C, “Notices,” on page 21. v Regulatory Notice The Safety and Warranty Guide and the Regulatory Notice have been uploaded on the Web site. To refer to them, go to http://www.lenovo.com/think/support, click Troubleshooting, and then click User’s guides and manuals. First Edition (October 2009) © Copyright Lenovo
Contents Important safety information ......v Types of warranty service .......16 Conditions that require immediate action . . v Suplemento de Garantía para México . . . 17 Safety guidelines ..........vi Batteries............vii Appendix B. Customer Replaceable Units Rechargeable battery notice ..... viii (CRUs) .............19 Lithium coin cell battery notice.....ix Electrical current safety information . . . x Appendix C. Notices.........21 Modem safety information ......xi Notices............
iv ThinkPad T410s, T410, T510, and W510 Service and Troubleshooting Guide
Important safety information Note: Read important safety information first. This information can help you safely use your notebook personal computer. Follow and retain all information included with your computer. The information in this document does not alter the terms of your purchase ® agreement or the Lenovo Limited Warranty. For more information, see Chapter 3, Warranty Information in the Safety and Warranty Guide. The latest Safety and Warranty Guide has been uploaded on the Web site. See
internal electronic component has failed in a safe and controlled manner. Or, they might indicate a potential safety issue. However, do not take risks or attempt to diagnose the situation yourself. Contact the Customer Support Center for further guidance. For a list of Service and Support phone numbers, see the following Web site: http://www.lenovo.com/support/phone Frequently inspect your computer and its components for damage or wear or signs of danger. If you have any question about the condi
For more information, see Chapter 1, Important safety information in the Safety and Warranty Guide. The latest Safety and Warranty Guide has been uploaded on the Web site. See “Notice for Safety and Warranty information” on page 28. Batteries DANGER Personal computers manufactured by Lenovo contain a coin cell battery to provide power to the system clock. In addition, many mobile products, such as notebook computers, utilize a rechargeable battery pack to provide system power when in portable mo
Rechargeable battery notice DANGER Do not attempt to disassemble or modify the battery pack. Attempting to do so can cause an explosion, or liquid leakage from the battery pack. A battery pack other than the one specified by Lenovo, or a disassembled or modified battery pack is not covered by the warranty. If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury: v Replace o
Lithium coin cell battery notice DANGER Danger of explosion if battery is incorrectly replaced. When replacing the lithium coin cell battery, use only the same or an equivalent type that is recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of. Do not: v Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble Dispose of the battery as required by local ordinances or regulations. The following stat
Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not use your computer during a lightning storm. v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet. v Connect to properly wired outlets any equipment that will be attached to th
Modem safety information DANGER For North America Type: CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (for example, No. 24 AWG) telecommunication line cord listed by Underwriters Laboratories (UL) or certified by the Canadian Standards Association (CSA). To reduce the risk of fire, electrical shock, or injury when using telephone equipment, always follow basic safety precautions as the following: v Do not connect the cable to or disconnect it from the telephone outlet on the
Example of the label These drives are certified in the U.S. to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products. Elsewhere, these drives are certified to conform to the requirements of the International Electrotechnical Commission (IEC) 60825-1 and CENELEC EN 60825-1 for Class 1 laser products. Class 1 laser products are not considered hazardous. The design of the laser system and the o
Some CD and DVD drives contain an embedded Class 3A or Class 3B laser diode. Note the following statement. DANGER Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Save these instructions. Important safety information xiii
xiv ThinkPad T410s, T410, T510, and W510 Service and Troubleshooting Guide
Chapter 1. Finding information Lenovo ThinkVantage Toolbox ® ® The Lenovo ThinkVantage Toolbox is a diagnostic program that works through the Windows operating system. It enables you to view symptoms of computer problems and solutions for them, and includes automatic notification when action is required, computing assistance, and advanced diagnostics and diagnostic history. For further information about diagnosing problems, see “Diagnosing problems using Lenovo ThinkVantage Toolbox” on page 3. T
2 ThinkPad T410s, T410, T510, and W510 Service and Troubleshooting Guide
Chapter 2. Solving computer problems Note: If your system is running and Access Help is accessible, see Access Help. Diagnosing problems If you experience problems with your computer, use the following procedure as a starting point for solving them. v If you can start up the operating system, see “Diagnosing problems using Lenovo ThinkVantage Toolbox.” v If you cannot start up the operating system, see “Diagnosing problems using PC-Doctor from the Rescue and Recovery workspace.” Diagnosing probl
To run PC-Doctor, do as follows: 1. Turn off the computer, and then turn it on again. ® 2. When the ThinkPad logo comes up, immediately press the ThinkVantage button. The Rescue and Recovery workspace opens. 3. Click Diagnose hardware. For more information about PC-Doctor, see the Help for the program. 4 ThinkPad T410s, T410, T510, and W510 Service and Troubleshooting Guide
Chapter 3. Getting help and service Getting help and service If you need help, service, technical assistance, or just want more information about ThinkPad Notebooks, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad Notebooks, what to do if you experience a problem with your computer, and whom to call for service should it be necessary. ® Microsoft Service Packs are the latest
v Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware. The following items are not covered: v Replacement or use