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QUICK
START
and
REFERENCE GUIDE
for
USB
Faxmodems
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NOTICE This document contains proprietary information protected by copyright, and this manual and all the accompanying hardware, software, and documentation are copyrighted. All rights are reserved. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form. The manufacturer does not warrant that the hardware will work properly in all environ- ments and applications, and makes no warranty or representation, either expressed or implied, with re
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Contents INTRODUCTION................................................................................4 WHAT YOU NEED TO USE YOUR FAXMODEM.....................................4 SYSTEM REQUIREMENTS.....................................................................5 CHAPTER 1: SETTING UP YOUR USB FAXMODEM ................6 CONNECTING THE FAXMODEM TO YOUR COMPUTER..........................6 INSTALLING THE DRIVERS ...................................................................8 Uninstalling the
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Introduction Welcome to the world of USB faxmodems. A faxmodem equipped with a Universal Serial Bus, or USB, means con- venience, ease of installation, and high performance. You can install your USB modem quickly, without both- ering with a separate power supply or having to worry about your computer’s internal settings, as you might with other types of external or internal modems. Your USB faxmodem supports both the V.90 ITU Standard and K56flex, the most widely used pre-standard 56K tech- nolo
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If you want to use the modem as a telephone answering machine, you’ll also need: • A soundcard, microphone, and speakers or an ear- phone (PC models) • A microphone and speakers if not provided with your computer (Macintosh models). System Requirements PC: • IBM PC-compatible Pentium® 133 or faster (or equivalent), with 16 megabytes of RAM equipped with either a USB port or a PCI USB card • Windows® 98 operating system Macintosh: • iMac™, USB-equipped Power Mac™ G3, or USB- equipped PCI-based Po
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Chapter 1: Setting Up Your USB Faxmodem Note: If you have a PC and are replacing an existing in- ternal modem, turn to Appendix A: Removing a PC’s Internal Modem (page 20) to decide whether to keep or remove it. Connecting the Faxmodem to Your Computer Find the serial number of your faxmodem on the bot- 1 tom of the case, just under the bar code. Write the number in the Important Information table on the last page of this manual. You do not have to shut down your computer. Connect 2 the cable. P
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MODEM (ENLARGED TO SHOW DETAIL) COMPUTER TELEPHONE TELEPHONE LINE Turn the faxmodem on by pushing in the power button 4 on the front, shown in the following illustration. Note: Although the faxmodem has an on/off switch, we recommend that you leave it on whenever your computer is on; it draws minimal power. Chapter 1: Setting Up Your USB Faxmodem 7
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The READY light should go on to show that the fax- 5 modem is ready for use. Note: If the computer goes into power-save mode (also referred to as “going to sleep”), the mo- dem’s READY light will go off. The light will go on automatically whenever the faxmodem is in use. Installing the Drivers A computer has many devices inside it, or attached to it, such as the mouse or the video card. These devices are controlled by software called drivers. The USB faxmodem also requires drivers. These drivers
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If you are using a floppy disk, select floppy disk 6 drives again. Click Next. Once Windows has com- pleted installing the software, click Finish. If you have a Macintosh: Insert the Zoom Link CD. 1 A folder will appear with flags representing different 2 countries; double-click on the country you want. Double-click on Zoom Installer and follow the 3 prompts. Uninstalling the Drivers For both the Macintosh and the PC, the installation inter- face also provides for uninstalling the drivers, if y
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Completing the Installation If you have a PC: You can now verify the COM port setting of your modem and perform a brief test. Follow these steps: Open Control Panel in Windows and double-click on 1 the Modems icon. Click on the entry for your new faxmodem and then 2 click on the Diagnostics tab. Highlight the port next to the entry for your new fax- 3 modem and click on More info. Clicking on More info also tests your faxmodem by que- rying it with AT commands. A list of responses means the mode
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Summary of the Indicator Lights The USB faxmodem has a set of eight indicator lights on the front. A chart explaining what the lights mean appears below. This chart is also reproduced in condensed form on the bottom of the faxmodem. Light Description OH (Off Hook) Lights when the faxmodem is off hook. ACTIVITY Flashes whenever data or commands are trans- mitted from the serial port of your computer (or other device) to the faxmodem, or vice-versa. At high speeds the light may appear to be contin
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Chapter 2: Using the Faxmodem If you have installed the fax and communication software that came with your faxmodem, you probably do not need to read this chapter. The software sets itself up automati- cally and takes care of sending any necessary commands to the faxmodem. You may, however, want to read this chapter if you want to learn some general facts about how software works with your faxmodem or if you intend to use your new faxmodem with other software. This chapter explains how to get In
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Tips for Selecting Setup Options In setting up some older software programs, you may be asked to enter certain information. Most programs have default settings that are correct for use with this modem, and there is no need to change them. Nevertheless, you should be aware of the following items: • If you are asked to select the “modem type” from a menu, and you don’t see this modem listed by name on the menu (for instance, Zoom External V.90 56K USB Faxmodem), select the most descriptive name su
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Here are two of the more useful AT commands: • If your software suggests an initialization string for this modem, you should use it. If this modem is not listed by your software and no initialization string is suggested, use the following: AT &F. This command returns the modem to the default factory settings. • If your phone service includes Call Waiting, an in- coming call can disrupt your modem connection. You can temporarily suspend Call Waiting by pressing *70; if so, include ATDT*70, in th
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nect while the hard drive restarts and activates the software. If this happens, you should deactivate the feature of your power saving option that stops the hard drive. See your computer's documentation for details. Using Video Your faxmodem supports video applications through the V.80 standard protocol so that it can be used for high- quality modem-to-modem videoconferencing. The modem is compatible with H.324 point-to-point and H.323 Inter- net video conferencing standards. To send videos, you
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Chapter 3: Solving Common Problems Note: If your modem is not working, please read this chapter and Chapter 2: Using the Faxmodem on page 12 carefully. For installation problems, refer to Chapter 1: Setting Up Your USB Faxmodem on page 6. This chapter covers three categories: general trouble- shooting, dial troubleshooting, and on-line troubleshoot- ing. General Troubleshooting Problem: The software cannot find the modem and the modem does not respond to AT commands. (The following solution appl
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Solution: Your modem has a small speaker on its board that gives you audible feedback of dial tones and remote connection signals (“handshaking”). This is not the same as the speaker that you may have connected to your computer’s sound- card. If the software allows you to control the volume of the on-board speaker, make sure the speaker is enabled and set to a comfortable volume. If the software does not have speaker settings, add one of the AT commands listed below to the initialization string:
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Make sure your modem has hung up from the previous call. Select Hang Up in your software or type ATH in terminal mode. On-line Troubleshooting Problem: Your modem disconnects while communicat- ing with a remote system. Solution: The remote system has hung up. You need to reconnect. The telephone line disrupted your call. If your telephone service includes Call Waiting, turn it off by including a special code in the dial prefix (consult your phone company for details). Someone may be picking up a
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Problem: Your modem does not make a connection. Solution: If your modem places calls but never makes a connection, make sure you are dialing the right number. The remote modem may be turned off. Chapter 3: Solving Common Problems 19
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Appendix A: Removing a PC’s Internal Modem If your PC does not already have an internal modem in- stalled, or if you are replacing an external modem, you do not need this section. Note: Although you do not have to remove your internal modem, we recommend that you do so. Removing your old modem frees up resources for other inter- nal devices you may want to install in the future. Before you take out the modem, you must inform 1 Windows that you are going to remove it: Follow these steps: • Click
