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01US01COV.book Page 1 Monday, December 8, 2003 11:33 AM
A-BTH-100-11 (1)
Troubleshooting
• My CLIÉ handheld does not
work properly
Error messages
I cannot enter text properly
I forgot my password
®
HotSync problems
I cannot beam data
I cannot make a backup
I cannot connect to the Internet
(for PEG-TJ37 only)
The contents of websites cannot be
displayed (NetFront v3.1 for CLIE)
(for PEG-TJ37 only)
I cannot use e-mail (CLIE Mail)
Problems with
the CLIE Update Wizard
P
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01US01COV.book Page 2 Monday, December 8, 2003 11:33 AM If you encounter problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Restarting your CLIÉ handheld (soft reset) If your CLIÉ handheld does not turn on or respond even after the battery is charged, performing a soft reset may solve the problem. All records and add-on applications stored on your CLIÉ handheld are retained even after performing a soft reset. b For details on soft reset, r
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Troubleshooting 01US01COV.book Page 3 Monday, December 8, 2003 11:33 AM Making backups of data and applications on your CLIÉ handheld Sony recommends that you make a backup of your data in case of unexpected problems. Backing up your data will ensure that it can be restored again on your CLIÉ handheld, even if you have to perform a hard reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Making a backup using Memory Stick Backup Use “Memory
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01US01COV.book Page 4 Monday, December 8, 2003 12:06 PM Table of Contents Symptoms Page My CLIÉ handheld does not work properly I cannot turn on my CLIÉ handheld Page 10 The screen is not displayed even though the POWER LED is Page 10 on My CLIÉ handheld does not respond Page 11 My CLIÉ handheld keeps turning itself off Page 11 My CLIÉ handheld does not produce any sounds Page 12 The backlight does not turn on when I adjust the brightness Page 12 level The LCD display cannot be viewed properl
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01US01COV.book Page 5 Monday, December 8, 2003 11:33 AM Symptoms Page My CLIÉ handheld does not activate the right feature when I Page 17 tap a button or screen icon I cannot display the menu when I tap (Menu) Page 17 I forgot my password I forgot my password and my CLIÉ handheld is locked Page 18 I forgot my password and my CLIÉ handheld is not locked Page 18 ® HotSync problems ® I cannot perform a local HotSync operation Page 18 ® I cannot start the HotSync operation by tapping Page 20 (H
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01US01COV.book Page 6 Monday, December 8, 2003 11:33 AM Table of Contents (Continued) Symptoms Page I cannot make a backup I cannot make a backup of some data on my computer with the Page 28 ® HotSync operation I cannot connect to the Internet (for PEG-TJ37 only) I cannot connect to the Internet via a wireless LAN (for PEG- Page 29 TJ37 only) The message “Incorrect setting” or “Certification is invalid” Page 31 appears The contents of websites cannot be displayed (NetFront v3.1 for CLIE)
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01US01COV.book Page 7 Monday, December 8, 2003 11:33 AM Symptoms Page Product Update problems A message “No new product updates found” appears. Page 36 ® I cannot register items to the HotSync Manager. Page 36 Product update starts automatically. Page 36 It takes a long time to download items. Page 37 ® HotSync registration problems ® Product update modules you want to perform the HotSync Page 37 operation for are not displayed on the Install Manager window. ™ Hard reset of your CLIÉ handhel
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01US01COV.book Page 8 Monday, December 8, 2003 11:33 AM Table of Contents (Continued) Symptoms Page Sound only comes from one side of the headphones/ Page 40 earphones The names of audio files on the “Memory Stick” media are Page 40 not displayed when I start AeroPlayer for CLIE MP3 files cannot be read or played Page 41 The next music cannot be searched Page 41 Sound stops suddenly Page 41 I cannot use “Memory Stick” media My CLIÉ handheld does not recognize “Memory Stick” Page 42 media, or
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01US01COV.book Page 9 Monday, December 8, 2003 11:33 AM Symptoms Page How to operate basic applications (PIM) My CLIÉ handheld does not display the correct date when I Page 46 tap [Today] on the Go To Date screen of Date Book I cannot find the data I created when I want to open it in an Page 46 application I cannot change the order of memos in a list Page 46 An event created in Date Book cannot be listed in the week Page 47 view I cannot transfer vCard data created with Address Book on Page 4
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01US01COV.book Page 10 Monday, December 8, 2003 11:33 AM Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . My CLIÉ handheld does not work properly I cannot turn on my CLIÉ handheld B Is the POWER/HOLD switch of your CLIÉ handheld in HOLD mode? Your CLIÉ handheld does not work when the POWER/HOLD switch is in HOLD mode. Make sure you release HOLD mode. Note When HOLD mode is active, if you try to turn on your CLIÉ handheld using the
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Troubleshooting 01US01COV.book Page 11 Monday, December 8, 2003 11:33 AM The screen is not displayed even though the POWER LED is on (continued) B Perform a soft reset by pressing the RESET button at the back of your CLIÉ handheld. ™ b For details, refer to “Basic operations of your CLIÉ handheld: Restarting your ™ CLIÉ handheld” in the supplied “Read This First (Operating Instructions)”. My CLIÉ handheld does not respond B Is the POWER/HOLD switch of your CLIÉ handheld in HOLD mode? Your
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01US01COV.book Page 12 Monday, December 8, 2003 11:33 AM My CLIÉ handheld keeps turning itself off (continued) B Did you set [After a preset delay] from [Auto Lock Handheld:] in the Security screen? If you set [After a preset delay] from [Auto Lock Handheld:], your CLIÉ handheld may turn off after a shorter period even if you set the automatic power-off time. b For details, refer to “Protecting your data with a password: Locking your CLIÉ handheld with a password (Data protection)” in the
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Troubleshooting 01US01COV.book Page 13 Monday, December 8, 2003 11:33 AM Applications do not operate properly after a soft reset is performed B If you encounter application problems after a reset (such as miss-operations, an unusual display, or freezing during a soft reset), perform the soft reset again. If you still cannot solve the problem, try a hard reset. ™ b For details, refer to “Basic operations of your CLIÉ handheld: Restarting your ™ CLIÉ handheld” in the supplied “Read This Fir
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01US01COV.book Page 14 Monday, December 8, 2003 11:33 AM An error message indicating insufficient memory appears B If there is insufficient memory space in your CLIÉ handheld or “Memory Stick” media, some applications may not work properly, and if you still use your CLIÉ handheld even after the warning message appears, you may not be able to start or delete applications. If the warning message appears, delete any unnecessary data/files after backing up any of that data you might need in
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Troubleshooting 01US01COV.book Page 15 Monday, December 8, 2003 11:33 AM ® The HotSync operation does not start and a message appears on the screen (continued) B If you set the IR port to search automatically for the target IR devices on your computer, follow the procedure below to reset the IR port setting. 1 Click [Start], select [Settings] (except for Windows XP), and click [Control Panel]. 2 Double-click the Infrared icon (the Wireless Link icon for Windows 2000 Professional/Windows X
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01US01COV.book Page 16 Monday, December 8, 2003 11:33 AM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot enter text properly My CLIÉ handheld does not recognize handwritten ® characters (when using Graffiti 2) B To have your CLIÉ handheld recognize handwritten characters entered with ® the stylus, you must use Graffiti 2. ™ ® b For details, refer to “Entering text on your CLIÉ handheld: Using Graffiti 2 writing to enter text” in the “Ha
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Troubleshooting 01US01COV.book Page 17 Monday, December 8, 2003 11:33 AM My CLIÉ handheld does not recognize handwritten characters (when using Decuma Input) (for PEG-TJ37 only) (continued) ® ® B Decuma Input, Graffiti , and Graffiti 2 are different input systems, ® and Decuma Input does not recognize the strokes of either Graffiti , or ® Graffiti 2. My CLIÉ handheld does not activate the right feature when I tap a button or screen icon B The digitizer is not correctly calibrated. Select
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01US01COV.book Page 18 Monday, December 8, 2003 11:33 AM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I forgot my password I forgot my password and my CLIÉ handheld is locked B You must perform a hard reset on your CLIÉ handheld. If you perform a hard reset, your CLIÉ handheld will be restored to the default settings and data or installed add-on applications will be lost. ™ b For details, refer to “Basic operations of your CLIÉ handheld: Resta
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Troubleshooting 01US01COV.book Page 19 Monday, December 8, 2003 11:33 AM ® I cannot perform a local HotSync operation (continued) B Is your CLIÉ handheld properly connected with the plug adapter and the USB cable? B Is there sufficient memory space in your CLIÉ handheld? ® Delete any unnecessary data/files and then perform the HotSync operation again. B Are you using the same user name that is used for another CLIÉ handheld? Change the user name. Verifying your computer ™ B Is Palm Desktop
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01US01COV.book Page 20 Monday, December 8, 2003 11:33 AM ® I cannot perform a local HotSync operation (continued) B Is the USB port active? Check whether the USB port works normally by connecting another USB device, such as a USB mouse. B If you use an extended terminal device for laptop computers, such as a port replicator, you may not be able to use the port replicator or the USB port of your computer. ™ B Quit all applications other than Palm Desktop for CLIÉ. ® If you cannot perform th
