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Upgrade Guide
BCM 4.0
Business Communications Manager
Document Status: Standard
Document Version: 01.1
Part Code: N0060597
Date: October 2006
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Copyright © 2006 Nortel Networks, All Rights Reserved All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.
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How to get Help 3 How to get Help This section explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. More specifically, the site enables you to: • download software, documentation, and product bulletins � s
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Contents 5 Contents Chapter 1 Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Applicable systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 What’s new in BCM 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 No longer supported by BCM 4.0 software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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6 Contents Appendix A Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Dealing with condition messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Dealing with log files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Upgrading to BCM 4.0 after a failed pre-check or upgrade . . . . . . . . . . . . . . . . . . . . . 40 BCM Imaging Tool (BIT
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7 Chapter 1 Getting started Use this document to upgrade a Business Communications Manager (BCM) or Survivable Remote Gateway (SRG) system to BCM 4.0 or SRG 1.5 software. Table 1 lists the supported upgrade paths to BCM 4.0 and SRG 1.5. Table 1 Available upgrade paths to BCM 4.0 and SRG 1.5 Software Hardware Upgrade path Comments BCM 3.6 BCM200 BCM 3.6 or BCM 3.7 > BCM 4.0 Follow the instructions in this BCM 3.7 BCM400 guide. Preserves customer data. BCM1000 SRG 1.0 BCM200 SRG 1.0 > SRG 1.
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8 Chapter 1 Getting started Applicable systems The upgrade to BCM 4.0 applies to systems running: � BCM 3.6 (2.2c or 3.1a) � BCM 3.7 (2.4f) �SRG 1.0 An SRG 1.0 system is upgraded to SRG 1.5 using the BCM 4.0 Upgrade Wizard (located on the Upgrade CDs) and SRG authorization code. The process is outlined in this guide. What’s new in BCM 4.0 The primary changes from BCM 3.7 to BCM 4.0 are: � Operating system: A Linux operating system (OS) replaces Windows NT® Embedded for BCM 4.0 systems. � Eleme
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Chapter 1 Getting started 9 No longer supported by BCM 4.0 software The following items are not supported by BCM 4.0 software: � Companion, European Matra DECT, and Symbol: Keycodes are unavailable for BCM 4.0 and these telephones will no longer function. � PPTP functionality: Point-to-point tunneling protocol (PPTP) for VPN access is no longer supported. BCM 4.0 provides support for IPSec as the preferred VPN solution. � Voice Applications: CallPilot Mailbox Manager and Operator Manager, prev
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10 Chapter 1 Getting started Second step Perform the upgrade using the information in Chapter 3, “Upgrading to BCM 4.0 and SRG 1.5,” on page 19. The chapter describes: � Upgrading BCM200/400 and BCM1000 systems � Upgrading an SRG 1.0 system � Upgrading a BCM400 Expansion Gateway � step-by-step instructions to guide you through the upgrade using the Upgrade Wizard Condition messages might appear during the upgrade. Refer to Appendix A, “Troubleshooting,” on page 39 for more information about c
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11 Chapter 2 Pre-upgrade activities Before you attempt to perform the upgrade, review the following prerequisites carefully to determine whether your system is compliant, and perform the indicated tasks to prepare your system for the upgrade process. If you are unable to correct any issues, contact technical support within your organization for information on resolving the issues. Important information to note before attempting this upgrade This section provides notes, warnings, and informat
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12 Chapter 2 Pre-upgrade activities � No longer supported: A number of BCM 3.6/3.7 features are no longer supported in BCM 4.0. Refer to “No longer supported by BCM 4.0 software” on page 9 for more information. Pre-upgrade tasks The pre-upgrade tasks must be completed before attempting the upgrade. The pre-upgrade tasks are divided into three parts: � “BCM system tasks” on page 12 � “Management computer tasks” on page 16 � “Record-keeping tasks” on page 17 BCM system tasks The Upgrade Wizard v
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Chapter 2 Pre-upgrade activities 13 � Perform a backup of your BCM 3.6/3.7 system: Current settings will be lost if there is a system failure during the upgrade procedure. Use the Unified Manager backup and restore utility (BRU) to back up all the data on the BCM and store it on a remote host before proceeding with the upgrade procedure. Note: If you are using Network Configuration Manager (NCM) to manage your BCM networks, you can use NCM to automatically obtain and store the backup images
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14 Chapter 2 Pre-upgrade activities � Change (or verify) DHCP subnet names: The BCM 4.0 system supports 4 to 12 characters for the DHCP subnet name, while BCM 3.6/3.7 supports more than 12 characters. If your BCM 3.6/3.7 system has multiple DHCP subnet names where the first 12 characters are identical, you must change one of the subnet names to make it unique - the first 12 characters of each subnet name must be unique before upgrading. In Unified Manager go to DHCP > RemoteScope to verify
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Chapter 2 Pre-upgrade activities 15 � Ensure mapped drives are disconnected: Remove any mapped drives connected to the BCM 3.6/3.7 systems using the Maintenance Tools web page. � Ensure next hop router IP address belongs to the same subnet as the static routes: The next hop router IP address for static routes in BCM 3.6/3.7 is validated during the upgrade to BCM 4.0. This means that the next hop router IP address must belong to the same subnet as the interface to which it is added, otherwise
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16 Chapter 2 Pre-upgrade activities 5 Uninstall RCC from the Web Host PC. Do not uninstall other RCC components such as MySQL server and clients. You will reinstall RCC after the upgrade (see Chapter 4, “Post-upgrade activities,” on page 31). For more detailed RCC backup instructions, see the Reporting for Contact Center Setup and Operations Guide. � Disconnect the uninterruptible power supply (UPS) from your system: If your BCM system has a functional UPS service for graceful shutdown, do
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Chapter 2 Pre-upgrade activities 17 Record-keeping tasks The following information is not preserved by the upgrade process. Make note of the configurations so you can reenter the information after the upgrade is complete: � User accounts, groups, and permissions: The user accounts, groups, and permissions are not preserved during the upgrade. You must reenter this information after the upgrade is complete. The groups and privileges are implemented differently in BCM 4.0 than in BCM 3.6/3.7. Y
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19 Chapter 3 Upgrading to BCM 4.0 and SRG 1.5 This section describes the steps to upgrade a BCM 3.6/3.7 system to BCM 4.0 and a Survivable Remote Gateway (SRG) 1.0 system to SRG 1.5 using the Upgrade Wizard. Since SRG 1.0 is based on the BCM 3.6/3.7 platform, and SRG 1.5 is based on the BCM 4.0 platform, the upgrade process to BCM 4.0 and SRG 1.5 is almost identical. Any differences in the procedures are indicated in this document. The upgrade process also applies to the BCM400 Expansion Gat
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20 Chapter 3 Upgrading to BCM 4.0 and SRG 1.5 Upgrading an SRG 1.0 system to SRG 1.5 The Survivable Remote Gateway 1.0 system is a peripheral of the Communication Server 1000 (CS 1000) but leverages the BCM200/400 core software to act as a remote gateway for the Main Office. Because of this dependency, the upgrade path for SRG 1.0 to SRG 1.5 leverages the BCM 4.0 Upgrade Wizard and upgrade process but requires the unique SRG 1.0 to SRG 1.5 upgrade kit (NTDU98AA) that includes the SRG 1.0 to
