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Part No. P0609324 01
March 16, 2004
Business Communications
Manager
BCM1000
Installation and Maintenance
Guide
Released with BCM 3.6
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2 Copyright © 2004 Nortel Networks All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc. Trademark
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3 North American Regulatory Information Safety Business Communications Manager equipment meets all applicable requirements of both the CSA C22.2 No. 60950 and UL 60950. Danger: Risk of shock. Read and follow installation instructions carefully. Ensure the Business Communications Manager base unit and Business Communications Manager expansion unit are unplugged from the power socket and that any telephone or network cables are unplugged before opening the Business Communications Manager base
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4 Enhanced 911 Configuration Caution: Warning Local, state and federal requirements for Emergency 911 services supported by Customer Premises Equipment vary. Consult your telecommunication service provider regarding compliance with applicable laws and regulations. Note: For information about 911 configuration, refer to the Enhanced 911 (E911) Configuration section in the Business Communications Manager Programming Operations Guide. Radio-frequency Interference Warning: Equipment generates
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5 disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or an electrician. Network Connection Canada and US Table 1 Interface
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6 facility interface code (FIC) Use of a Music Source In accordance with U.S. Copyright Law, a license may be required from the American Society of Composers, Authors and Publishers, or similar organization if Radio or TV broadcasts are transmitted through the Music On Hold or Background Music features of this telecommunication system. Nortel Networks hereby disclaims any liability arising out of the failure to obtain such a license. Rights of the Telecommunications Company If the Business
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7 telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or an electric
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8 If the terminal equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of the product may be required. But if advance notice isn’t practical, the telephone company will notify you as soon as possible. You will also be advised of your right to file a complaint with the FCC, if you believe it is necessary. If a network interface jack is not already installed in your location, you can order one from your telephone co
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9 EMI/EMC (FCC Part 15) Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there
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10 This symbol on the product is used to identify the following important information: Use only with a CSA or UL certified CLASS 2 level C power supply, as specified in the user guide. Use When using your telephone equipment, basic safety precautions should always be followed to reduce risk of fire, electric shock and injury to persons, including the following: 1 Read and understand all instructions. 2 Follow the instructions marked on the product. 3 Unplug this product from the wall outlet
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11 16 Save these instructions. International Regulatory Information The CE Marking on this equipment indicates compliance with the following: This device conforms to Directive 1999/5/EC on Radio Equipment and Telecommunications Terminal Equipment as adopted by the European Parliament And Of The Council. This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Hereby, Nortel Networks declar
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12 Safety WARNING! Only qualified service personnel may install this equipment. The instructions in this manual are intended for use by qualified service personnel only. Risk of shock. Ensure the Business Communications Manager base unit is unplugged from the power socket and that any telephone or network cables are unplugged before opening the Business Communications Manager base unit. Read and follow installation instructions carefully Only qualified persons should service the system. The
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13 The following interfaces are classified as Safety Extra Low Voltage (SELV) circuits, and shall not be connected to exposed plant: BRIM Interface TCM extensions external music sources (MSCX) auxiliary ringer (AUX) paging system relay (PAGE) serial port LAN interface The following interfaces are classified as Telecommunication Network Voltage (TNV) circuits, and shall NOT be connected to exposed plant: ATA II Limited Warranty Nortel Networks warrants this product against defects
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14 This warranty sets forth the entire liability and obligations of Nortel Networks with respect to breach of warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties, expressed or implied, including warranties or fitness for particular purpose and merchantability. Warranty Repair Services Should the set fail during the warranty period: In North America, please call 1-800-574-1611 for further information. Outside North America
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1 Contents North American Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Enhanced 911 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Radio-frequency Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Telecommunication r
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2 Contents Connection ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 BCM1000 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 System options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Telephony features and options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Data features
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Contents 3 Chapter 4 Selecting the media bay modules for your system . . . . . . . . . . . . . . . . . . 57 Selecting the trunk media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Selecting the station media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Upgrading from an existing Norstar system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Determining system capacity . . . . . . . . . . . . . .
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4 Contents Chapter 7 Setting media bay module DIP switches . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Rules for assigning DS30 bus blocks and offsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Notes about assigning modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Choosing the assigned order for modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Determining module DIP switch settings . . . . . . . . . . . .
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Contents 5 Using a null modem serial cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Using an Ethernet crossover cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Entering the software keycodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Regenerating keys after system replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Chapter 10 Wiring the modules . . . . . . . . . . . . . . . . . .
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6 Contents Music on hold specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Connecting the external music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 External music source programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Chapter 14 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Using the System Status Monitor to monitor
