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IP Office
5420 + EU24 User’s Guide
40DHB0002UKEG – Issue 4 (9th February 2004)
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Page ii - Contents Contents The 5420 Telephone ............................................................................. 6 Overview of the 5420 ................................................................................................................... 6 Call Appearance Keys.................................................................................................................. 7 System Features ............................................................................
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Contents - Page iii Display Mode ............................................................................................................................. 24 Function Key Programming........................................................................................................25 Shorthand Programming Mode ......................................................................................................... 26 Longhand Programming .............................................
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Page iv - Contents IDial - Dial Intercom.....................................................................................................................................42 Inclu - Dial Inclusion ....................................................................................................................................42 Intru - Call Intrude........................................................................................................................................42 Lis
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Contents - Page v Selecting a Call Appearance/Feature Button..................................................................................... 57 Understanding Call Appearance/Feature Button Status Icons .......................................................... 57 Index..................................................................................................... 58 IP Office 5420 + EU24 User’s Guide Contents - Page v 40DHB0002UKEG – Issue 4 (9th February 2004)
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Page 6 - Overview of the 5420 The 5420 Telephone The 5420 Telephone Overview of the 5420 This guide covers the use of the Avaya 5420 telephone, running in Key and Lamp mode, on Avaya IP Office telephone systems operating with Level 3.0 software and the 5420 telephone’s software running at REL:4.00 or higher (see Using Self Test on page 21). The diagram below shows the main 5420 telephone features. 1. Display, Call Appearance and Function keys: Call Appearance Keys allow the user to h
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Call Appearance Keys The 5420 Telephone - Page 7 10. Speaker: Access the speakerphone. The light associated with this button turns on when the speakerphone is active. 11. Exit: Returns you to the main call handling screen. 12. Softkeys: Used to navigate to or initiate certain features, such as Speed Dial or Call Log, as well as control certain actions within the features. These keys correspond to the text prompts in the display screen immediately above them. See Speed Dials on page 13,
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Page 8 - Call Appearance Keys The 5420 Telephone System Features System Features can only be set against soft Function Keys by your System Administrator. However, your System Administrator may allocate you two ‘self administrator’ features that will enable you to add System Features to your soft Function Keys. Refer to Function Keys on page 23 for details of the System Feature that can only be allocated to you by your System Administrator. In addition, there are a number of System Feature
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Answer a Call Basic Call Handling Features - Page 9 Basic Call Handling Features Answer a Call When a call arrives at your 5420 telephone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance. To answer an incoming call: Do one of the following: • If you are not active on another call, answer the call using your handset, headset, or speakerphone (see Speakerphone on page 10). • If you are active on a call already, place the active call on hold (H
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Page 10 - Headset Working Basic Call Handling Features Headset Working When a headset is to be used on your 5420, it must be plugged in to the headset socket on the base of your 5420 telephone. To activate the headset and switch off the handset, press Headset. The lamp beside the button is illuminated when headset working is activated. To answer an incoming call: 1. Press the call appearance key next to the flashing bell icon ( ): To clear a headset call: 1. Press Drop. To manually
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Speed Dial Basic Call Handling Features - Page 11 Speed Dial The Speed Dial feature allows you to have the 5420 telephone automatically dial calls to telephone numbers stored in your personal directory (maximum of 104). See Speed Dials on page 13. To make a call to a personal directory entry using the Speed Dial feature: 1. Press the SpDial softkey. The Speed Dial screen is displayed. 2. Press the button next to the entry you want to call. 3. If the entry you want is not displayed,
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Page 12 - Transfer Basic Call Handling Features Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension 1. With a call in progress, press Transfer or Hold. 2. When you hear dial tone, dial the number to which the call is to be transferred. 3. Do one of the following: • To transfer the call without announcing it, either hang up or press Transfer again. The transfer is co
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Overview of Speed Dials Speed Dials - Page 13 Speed Dials Overview of Speed Dials The 5420 can store up to 104 personal speed dials. The list of these speed dials is accessed by pressing SpDial. If SpDial is not shown, press to exit the current screen. • The speed dial list is sorted alphabetically. • Press and to move between pages or key the first letter of the required name to jump to the page with a matching entry. • Press the or next to an entry to call the associated n
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Page 14 - Using Speed Dials Speed Dials Using Speed Dials Dialing a Speed Dial Number You can use the speed dial directory to make a call with the handset on hook or off hook. 1. Press SpDial. If SpDial is not shown, press to exit the current screen. 2. Press either the or key to display different pages of speed dials or key the first letter of the required name to jump to the page with a matching entry. 3. When the required entry is displayed, press the adjacent or key. The n
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Using Speed Dials Speed Dials - Page 15 Adding a New Speed Dial 1. Press SpDial. If SpDial is not shown, press to exit the current screen. • Press Add. If a message stating that the speed dial list is full appears, you must first delete an existing entry before adding any new entry. See Deleting a Speed Dial on page 14. You can switch between Name and Number entry by pressing the key next to the item you want to edit. The options also change accordingly. 2. With Name select
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Page 16 - Overview of the Call Log Using the Call Log Using the Call Log Overview of the Call Log The 5420 maintains a call log, accessed by pressing Log. This log can store up to 100 entries. These can be a mixture of incoming answered calls, incoming unanswered calls and outgoing calls. You can select which types of calls are included in the log. You can also use call log entries to make return calls or convert the entry into a speed dial for future use. WARNING: Calls that are mad
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Using the Call Log Using the Call Log - Page 17 Using the Call Log You can make calls directly from the call log. Whilst in the call log you can still make a call by going off-hook, pressing Speaker and dialing a new call. Similarly, you can still receive calls and handle them using the dial pad key functions. Viewing the Call Log 1. Press Log. If Log is not shown, press any Soft Key. 2. At default, Missed calls are displayed first. You can select from InAns or Outgo. Alternative
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Page 18 - Using the Call Log Using the Call Log Deleting a Call Log Entry 1. Press Log. If Log is not shown, press any Soft Key. 2. At default, Missed calls are displayed first. You can select from InAns or Outgo. Alternatively, press More and select All to display all three options. To return to Missed or InAns or Outg, press Back and make your selection. 3. Press and to display different pages of log entries. 4. When you locate the entry you want to call, press the or key next
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Overview of 5420 Options Changing the 5420 Options - Page 19 Changing the 5420 Options Overview of 5420 Options The options menus are accessed by pressing Option. These menus allow you to adjust a number of 5420 features. To select an option: 1. Press the or next to it 2. The key actions change according to the current available actions. 3. To exit and return to the normal call handling screen press Exit. 4. Whilst in the options menus, you can still make and receive calls us
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Page 20 - Selecting Personalized Options Changing the 5420 Options Selecting Personalized Options Ring Options The Ring Options menus allows you to: • Choose a personalized ringing pattern for your telephone. Note: If you receive a call while selecting a ring pattern, you are automatically returned to the call handling screen. • Set the message lamp to flash when you receive a call. • Set the telephone to revert to the call handling screen when you are setting up/using Speed Dial, Cal
