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MITEL
5312/5324 IP Phones
SIP User and Administrator Guide
Release 7.2
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5312 and 5324 IP Phone SIP User and Administrator Guide NOTICE The information contained in this document is believed to be accurate in all respects but is ® not warranted by Mitel Networks™ Corporation (MITEL ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revision
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Table of Contents TABLE OF CONTENTS GETTING STARTED ................................................................................................. 1 SIP User Accounts and Passwords .....................................................................................1 SIP Administrative Mode .....................................................................................................1 About Your SIP Phone...........................................................................
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5312 and 5324 IP Phone SIP User and Administrator Guide Speed Dial Keys ................................................................................................................14 Program a Speed Dial Key............................................................................................................ 14 Delete a Speed Dial Key ............................................................................................................... 15 Programming Features in Speed Dial
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Table of Contents Enable/Disable Do Not Disturb ..................................................................................................... 25 Call Logs............................................................................................................................25 View a Call Log Entry.................................................................................................................... 25 Delete a Call Log Entry ..........................................
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5312 and 5324 IP Phone SIP User and Administrator Guide Automating Firmware Upgrades ................................................................................................... 36 Configuring Voice Mail .................................................................................................................. 36 Adjust Daylight Savings .....................................................................................................37 Configuration Files....................
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Getting Started Getting Started The Mitel 5312 and 5324 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ring/message indicator. In SIP mode, the Mitel™ 5312 and 5324 IP Phones manage their own call states and features. SIP uses the Internet to co
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5312 and 5324 IP Phone SIP User and Administrator Guide Elements of Your Phone Each element is numbered according to the call-outs (e.g. ) in Figure 1 and Figure 2 on page 3. The 5312 IP Phone does not have softkeys. - 2 -
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Getting Started Figure 1: 5312 IP Phone Figure 2: 5324 IP Phone - 3 -
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5312 and 5324 IP Phone SIP User and Administrator Guide Elements of Your Phone Element Function 1) Display Provides a two–line, 20–character liquid crystal display (LCD) viewing area that assists you in selecting and using phone features, accessing your voice mail, and identifying callers. When you are using the Superkey menu interface, prompts and feature information appear on the display screen. For information on selecting menu options with or without softkeys, see "Selecting Menu Opti
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Getting Started Ring/Message indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call - 5 -
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5312 and 5324 IP Phone SIP User and Administrator Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information. Protect your hearing Your phone has a control for adjusting the volume
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TIPS FOR YOUR COMFORT AND SAFETY Call Encryption Indicator The 5312 and 5324 IP Phones automatically provide Secure Real-time Transport Protocol (SRTP) voice encryption when connected to a phone that also supports SRTP. A “secured call” icon (closed padlock) appears on the display for encrypted calls, and for conference calls in which all connected parties support SRTP. An “unsecured call” icon (open padlock) appears on the display when the call connection is not secured (the connected par
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5312 and 5324 IP Phone SIP User and Administrator Guide 2. Click Resources 3. From the Documentation list, select Guides and then click User Guides. - 8 -
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Customizing Your Phone Customizing Your Phone To customize and use your phone features, use either of the following two interfaces: • Superkey Menu Interface • Web Configuration Tool Superkey Menu Interface The fixed-function keys provide access most features on your phone. The phone’s Superkey menu interface provides access to additional features. To access the Superkey menu interface, press the blue (SUPERKEY). Web Configuration Tool The Web Configuration Tool is an optional tool
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5312 and 5324 IP Phone SIP User and Administrator Guide Accessing the Web Configuration Tool To access the Web Configuration Tool: 1. On your phone, do the following to obtain your phone’s IP address: • Press (SUPERKEY). • Press the Line 1 (Prime Line) key. Your phone’s IP address appears. • Write down the IP address, and then press (SUPERKEY) to return to the default display. 2. On your PC, launch your browser. 3. In your browser’s URL or Address field, enter your phone’s IP addres
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Customizing Your Phone • SIP URLs • User ID names. Letters correspond to those on the keypad, and characters to the table below. A flashing cursor indicates the position of the character you are entering. The cursor automatically advances after one second, or if you press a different keypad key. To enter letters and special characters: • Rapidly press the appropriate number key until the desired character appears on the display. To enter an uppercase letter: • Press (UP) before enter
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5312 and 5324 IP Phone SIP User and Administrator Guide 5. Press (UP) or (DOWN) to adjust the volume to the desired level, and then press SAVE. SET RINGER VOLUME? appears. 6. Press NO. SET RINGER PITCH? appears. 7. Do one of the following: • To return to the main menu, press NO. • To return to the default display, press the programmed Superkey. Handset Volume Control To adjust the handset receiver volume when you are using the handset: • Press (UP) or (DOWN). Speaker Volume Control
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Customizing Your Phone • Phonebook • Forwarding • Do Not Disturb • Advisory Message • PC Application (if applicable) • Headset on/off • RSS Feed (Web Feed) Programming a Personal Key You can program any Personal key that isn’t a prime line key. You can also modify or delete the information programmed on any Personal key except Line 1 and Line 2. Note: You cannot change your Personal keys settings while on a call. Note: You can use the Web Configuration Tool to easily program, edit,
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5312 and 5324 IP Phone SIP User and Administrator Guide Pre-assigned Personal Keys Your SIP phone has the following pre-assigned personal keys that cannot be changed: Pre-assigned Value Key Location (Count from the bottom to top on the 5312 IP Phone, and from the bottom to top in the right row on the 5324 IP Phone) Line Keys (1 = Prime Line) Key 1 - 4 Headset on/off Key 10 Advisory Message Key 11 Call Logs Key 12 Speed Dial Keys You can program a Personal Key as a Speed Dial key for
