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MITEL
®
Inter-Tel Voice Mail
User Guide
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Notice This user guide is released by Inter-Tel (Delaware), Incorporated and provides information ® necessary to use Inter-Tel Basic Voice Mail (BVM) and Enterprise Messaging (EM) voice ® mail on an Inter-Tel Axxess /5000 system. The guide contents, which reflect current Inter- Tel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in this release. Future product features are subject to availa
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Contents About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Automatic Speech Recognition (ASR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Mailbox Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Recording Personal Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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About Voice Mail Inter-Tel voice mail is an integrated component of the Inter-Tel Axxess/5000 phone system. This user guide provides feature instructions for Basic Voice Mail (BVM) and Enterprise Messaging (EM) voice mail system features. Use this guide as a supplement to your endpoint user guide. Contact your voice mail administrator for more information. Some features described in this user guide may or may not be enabled for your NOTE system. Contact your voice mail administrator for more
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Mailbox Access This section explains how to access and set up your voice mail account. If necessary, contact your voice mail administrator for the voice mail extension number and password. To access voice mail: Press # or say “Skip” to select an option or advance to the next step. Press * or NOTE say “Cancel” to cancel an option or return to the previous menu. 1. Dial the voice mail extension number. You hear the Main menu. 2. During or after the greeting, press * or say “Login” to identify y
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Recording Personal Greetings You may want to include the following information when recording your personal greeting: • Whether you are in the office and where you can be reached. • When you will be returning calls. • How to exit voice mail (for callers who do not want to leave a message). For example, “Press 0 to return to the operator.” The following are sample greetings to help you plan your message: • Hello, this is __________. I am either on another line or away from my desk and cann
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Recording Your Directory Name Your directory name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you. You can change your directory name at any time. To record your directory name: 1. Access your mailbox as described on page 2. 2. Press 4 or say “Personal” to select the Personal Options Menu. 3. Press 2 or say “Name.” Your recorded name is played. 4. Do one of the following: • Press # or say “Accept” to accept your record
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Message Features The following are mailbox message features. Listening to Messages To listen to messages: 1. Access your mailbox as described on page 2. If E-Mail Reader is enabled for your mailbox, press 1 or say “Voice Mail.” 2. Do one of the following: • Press 1 or say “New” to listen to new messages. • Press 3 or say “Saved” to listen to saved messages. 3. While you are listening to a voice message, you can use the following options: • Press # or say “Skip” to skip to the end of the
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Recovering Deleted Voice Messages You can recover deleted voice messages within a specific time frame before they are erased from the system. The time frame can be up to 24 hours and is programmed by your voice mail administrator. Any recovered messages are restored as saved messages in your mailbox. If E-Mail Reader is enabled for your mailbox, you can also recover deleted e-mail and fax messages. See “E-Mail Reader” on page 16. To recover deleted voice messages: 1. Access your mailbox as d
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Recording and Sending Voice Messages You can record and send voice messages to other mailbox extensions in your voice mail system. To record and send voice messages: 1. Access your mailbox as described on page 2. 2. Press 2 or say “Record.” 3. Say or enter the mailbox number or group list number. The system announces the name assigned to the number. You have the following options: • Press # or say “Yes” to accept the subscriber’s name. • Press * or say “No” to start over. 4. Record your mess
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Using Remote Messaging You can use Remote Messaging to call you when your mailbox receives new voice 2 messages . Using “cascade levels” of up to nine phone numbers, the voice mail system calls each number until it successfully connects to a device (for example, your home phone, a mobile phone, or a pager). You can use primary and alternate cascades to program messages for different time periods. For example, you can use a primary cascade to notify you of new messages from 5:00 P.M. to 10:
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To set up Remote Messaging: 1. Access your mailbox as described on page 2. 2. Press 4 or say “Personal” to select the Personal Options Menu. 3. Press 5 or say “Remote” to select Remote Messaging. 4. Press 1 or say “Primary” to set up a primary cascade, or press 2 or say “Alternate” to set up an alternate cascade. 5. Press 1 or say “Level,” and then enter or say the number (1 to 9) of the level that you want to program. Then select one of the following options: • To send notifications to a p
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Mailbox Preferences You can use the following features to customize voice mail options. Changing Your Mailbox Password You can change your mailbox password at any time. The new password can be up to 12 digits long and must be numeric. It cannot contain letters or characters. To change your mailbox password: 1. Access your mailbox as described on page 2. 2. Press 4 or say “Personal” to select the Personal Options Menu. 3. Press 3 or say “Password.” 4. Do one of the following: • If you want t
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Changing the Call Screening Transfer Method You can use the following Call Screening Transfer options to apply conditions to outside 4 calls that are transferred to your extension from the system Auto Attendant. • Unannounced Calls: Calls are sent directly to your extension. • Announce-Only Calls: Before Auto Attendant transfers a call to you, a prompt asks the caller to record his or her name. When you answer, you hear “You have a call from (caller’s name).” Then the call is sent to your
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Changing the Message Envelope When you listen to voice messages (or e-mail or fax messages if E-Mail Reader is enabled), an “envelope” is played for each message. By default, the envelope contains the following information: • Time and Date: The time and date the message was received. • Source: The source of the voice, e-mail, or fax message. • Length: The length of the message (voice messages only). • Subject: The text in the subject field (e-mail messages only). • Pages: The number of p
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Changing the Message Search Order You can change the order in which you retrieve your new and saved messages based on the date and time they are received. When more than one message is left in your mailbox, the search order can be configured as first in/first out (the oldest message is played first) or last in/first out (the newest message is played first). If E-Mail Reader is enabled for your mailbox, changing the message search order applies to your voice, e-mail, and fax messages. To ch
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Voice Mail Directory Subscribers or non-subscribers can use dialpad buttons or ASR (if enabled, see page 1) to search for directory names. ASR may not be able to locate names that are pronounced differently than they are spelled. For these types of names, spell the name using the dialpad buttons (see the table below). When one to 10 matches are located, you can browse the list of returned names. The Directory lists are circular. That is, when the end of the list is reached, the next name pl
