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3300 CITELlink Gateway
for Meridian 1 Series Phones
M3820 Phone User Guide
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NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to in
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About Your Phone Contents About Your Phone ......................................................................................................................... 5 Conventions ............................................................................................................................. 6 Using Your Meridian 1 Phone with the 3300 CITELlink Gateway ........................................... 6 Tips for Your Comfort and Safety ................................................
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M3820 Phone User Guide Paging.....................................................................................................................................20 Direct Paging ..........................................................................................................................20 Music ......................................................................................................................................21 Group Paging / Meet Me Answer ...................
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About Your Phone About Your Phone The Mitel® 3300 CITELlink Gateway allows your Nortel Networks™ Meridian 1 phone to work on a Mitel 3300 Integrated Communications Platform (3300 ICP). When used with a 3300 ICP, your M3820 phone has thirteen fixed-function keys (SUPERKEY, TRANSFER, CANCEL (Rls), HOLD, DOWN ARROW, PROGRAM, + (Volume Up), − (Volume Down), SPEAKER, MUTE, MENU RIGHT, MENU LEFT, MENU RIGHT) and six personal keys. Key 5 is always your Prime Line; the remaining personal keys c
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M3820 Phone User Guide Phone status indicators When line is the indicator is Idle Off Busy On Ringing Flashing slowly On hold at your set Flashing rapidly On Hold at another set Flashing rapidly Conventions The following conventions are used in this user guide: • Fixed-function keys are identified by bold uppercase letters (for example, TRANSFER). • Text that appears on the display is identified by double quotes (for example, "Language?"). Using Your Meridian 1 Phone with the 3300
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Customizing Your Phone Customizing Your Phone Ringer Control To adjust the Ringer Volume while the phone is ringing: • Press − or +. To adjust the Ringer Volume or Pitch while the phone is idle: 1. Press SUPERKEY. 2. Press MENU RIGHT (No) until "Ringer Adjust?" appears. 3. Press MENU LEFT (Yes). 4. To adjust the ringer pitch, press MENU LEFT (Yes). To adjust the ringer volume, press MENU RIGHT (No), then MENU LEFT (Yes). 5. Press − or + until you hear the desired ringer pitch/volume
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M3820 Phone User Guide Feature Keys To display information about a key: 1. Press SUPERKEY. 2. Press a personal key. 3. Press SUPERKEY. To re-program a personal key: 1. Press SUPERKEY. 2. Press MENU RIGHT (No) until "Personal Keys?" appears. 3. Press MENU LEFT (Yes). 4. Press a personal key that isn't a line key. 5. Press MENU LEFT (Change). 6. Press MENU RIGHT (No) until the desired feature appears. 7. Press MENU LEFT (Yes). 8. Press SUPERKEY. Language Change To change the displa
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Making and Answering Calls Making and Answering Calls Make a call 1. Lift the handset. 2. If you want to use a Non-Prime Line, press a Line Appearance key. 3. Do one of the following: • Dial the number. • Press a Speed Call key. Answer a call • Lift the handset. - or - Press the flashing Line appearance key and lift the handset. Redial To redial the last number that you manually dialed: 1. Lift the handset. 2. Dial *01. Redial - Saved Number To save the last number that you man
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M3820 Phone User Guide Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To store a Speed Call number: 1. Press SUPERKEY. 2. Press a personal key that isn’t a line key. 3. Press MENU LEFT (Change). 4. Press MENU LEFT (Yes). 5. Do one of the following: • To enter a
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Making and Answering Calls To temporarily disable the microphone during Handsfree Operation: • Press MUTE (the SPEAKER indicator flashes). To re-enable the microphone and return to the conversation: • Press SPEAKER (the SPEAKER indicator turns on). To disable Handsfree Operation: • Lift the handset. To return to Handsfree Operation: 1. Press SPEAKER. 2. Hang up. Speed Call - Personal Note: Personal Speed Call lists must be configured by the Administrator. To store a personal Speed C
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M3820 Phone User Guide Auto-Answer To enable or disable Auto-Answer: • Press the AUTO-ANSWER feature key. To answer a call when you hear ringback: • Communicate by using the speaker and the microphone. - or - Lift the handset. To terminate a call: • Press CANCEL. -or- Wait for the caller to hang up. 12
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Call Handling Call Handling Hold To place a call on hold: • Press HOLD. To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another station: • Press the flashing line key. -or- Dial **1 and the number of the station that placed the call on Hold. Transfer To Transfer an active call: 1. Press TRANSFER. 2. Dial the number of the third party. 3. Do one of the following: • To complete the Transfer, hang up. • To announc
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M3820 Phone User Guide To leave a Conference: • Hang up. Conference Split To Split a Conference and speak privately with the original party: 1. Press TRANSFER. 2. Dial *41. To return to the conference call: • Press TRANSFER. Call Forward Call Forward lets you redirect incoming calls to an alternate number. Always redirects all incoming calls regardless of the state of your phone. Busy-Internal redirects internal calls when your phone is busy, and Busy-External redirects external ca
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Call Handling 4. Press MENU RIGHT (Next) until the desired type of Call Forward appears. 5. Press MENU LEFT (Review). 6. Press MENU LEFT (Change). 7. Do one of the following: • To turn Call Forward on, press MENU LEFT (TurnOn). • To turn Call Forward off, press MENU RIGHT (TurnOff). 8. Press SUPERKEY. Call Forward - Remote To forward calls from a remote station to your current location: 1. Press SUPERKEY. 2. Press MENU RIGHT (No) until "Call Forwarding?" appears. 3. Press MENU LEF
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M3820 Phone User Guide Call Forward - End Chaining To ensure that calls do not get forwarded again by the destination number: 1. Lift the handset. 2. Dial 64. 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial **73. 3. Hang up. Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial *1*. 3. Dial the extension number. Messaging - Advisory To turn Messaging - Advisory on: 1. Press SUPE
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Call Handling Messaging - Callback To leave a Callback Message on a phone when you hear busy or ringback tone: • Press MESSAGE. To respond to a message waiting condition on your phone: 1. Press MESSAGE. 2. Do one of the following: • To call the message sender, press MENU RIGHT (Call). • To erase the message, press MENU LEFT (Erase). To answer a Callback: • Lift the handset. Messaging - Cancel Callback To cancel a Callback: 1. Lift the handset. 2. Dial *1#. 3. Dial the number of
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M3820 Phone User Guide Using Advanced Features Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call: 1. Press TRANSFER. 2. Press **3. 3. Dial the Account Code digits. 4. Press MENU RIGHT (Save). 5. Press CANCEL. Call Park To retrieve a call parked by the attendant: 1. Lift the handset. 2. Dial *23. 3. Dial the console ID and the Hold Slot number. Call Pickup To answer a call that is
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Using Advanced Features Campon To Campon to a busy station: • Dial 3 or wait for the time-out period to expire. To retrieve a call when you hear Campon tone: • Depress the hookswitch momentarily, and then dial *3. The current call is put on hold and you are connected to the waiting call. Do Not Disturb To activate or deactivate Do Not Disturb: • Press the Do Not Disturb feature key. - or - 1. Press SUPERKEY. 2. Press MENU RIGHT (No) until "Do Not Disturb?" appears. 3. Do one of the
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M3820 Phone User Guide Paging To use Paging: 1. Lift handset. 2. Press the Pager feature key or **9. 3. Dial the Paging zone number (if required). 4. Make the announcement. Direct Paging Direct Paging allows you to page a party through their phone speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset call. To page a party: 1. Lift the handset. 2. Press the Direct Paging feature key or *37. 3. Dial the extension n
