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USER GUIDE
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3300 ICP - 7.0
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Contents ABOUT THE 5240 IP APPLIANCE 1 5240 IP Appliance Features 2 TIPS FOR YOUR COMFORT AND SAFETY 3 Don't cradle the handset! 3 Protect your hearing 3 Adjusting the viewing angle 3 FOR USERS ON RESILIENT 3300 ICP SYSTEMS 3 CUSTOMIZING YOUR 5240 APPLIANCE 4 Ringer Control 4 Handset, Headset and Speakerphone Volume 4 Display Contrast Control 4 Quick Key Programming 5 Language Change 6 MAKING AND ANSWERING CALLS 6 Make a call 6 Answer a call 6 End a call 6 Redial 6 Redial - Saved Number 7 Spee
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CALL HANDLING 9 Hold 9 Transfer 9 Conference 10 Conference Split 10 Add Held 10 Swap 10 Call Forward 11 Call Forward - Remote 12 Call Forward - End Chaining 13 Call Forward - Forced 13 Call Forward - Override 13 Messaging - Advisory 13 Messaging - Callback 14 USING OTHER FEATURES 16 Account Codes 16 Callback 17 Attendant Call Hold - Remote Retrieve 17 Call Park 18 Call Pickup 19 Campon 19 Do Not Disturb 20 Override (Intrude) 20 Paging 20 Direct Paging 21 Reminder 22 Headset Operation 22 Headset
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USING THE APPLICATIONS 30 Personal Directory 30 Corporate Directory 31 Call Logs 32 Speed Dials 33 Bookmarks 33 Online Services 34 Mitel Networks IrDA Module 35 Speech Recognition 36 USING VISUAL VOICE MAIL 36 Setting up your mailbox 37 About the Voice Mail main screen 38 Sorting Messages 39 Playing messages 40 Making and Replying to Messages 41 Recording Memos 43 Creating Distribution Lists 43 Changing your Greetings, Name and Passcode 44 -iii-
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ABOUT THE 5240 IP APPLIANCE The Mitel Networks 5240 IP Appliance is a digital telephone that also serves as a gateway to your company network, providing you with real-time access to applications and services such as web browsing, directory management and visual voice mail. The 5240 IP Appliance features a full-duplex speakerphone that allows you the freedom to work at your computer during calls; the six command keys and nine programmable quick keys provide convenient access to features.
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5240 IP Appliance Features Feature Function 1 - Ringing Indicator flashes to signal an incoming call. 2 - Audio Device switches between headset and handset operation; Controls mutes the handsfree microphone; and adjusts the sound level. 3 - Command Keys invokes the command or function described by the adjacent label. The command or function changes according to the screen you are in. 4 - Telephony Feature enables and disables Handsfree operation; places Keys calls on Hold. The Speech
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TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you talk on the phone a lot, you may find it more comfortable to use a headset. See Headset Operation for more information. Protect your hearing Your 5240 IP Appliance has a control for adjusting the volume of the handset receiver or headset. Because continuous exposure to loud sounds
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CUSTOMIZING YOUR 5240 APPLIANCE Ringer Control To adjust the Ringer Volume while 5240 IP Appliance is ringing: Press the volume control buttons located above the display. To adjust the Ringer Volume or Pitch while the 5240 IP Appliance is idle: 1. Press SETTINGS. 2. Press the More command key. 3. Press the Ring Adjust command key. 4. Press the Ringer Vol or Ringer Pitch command key. 5. Press the volume control buttons located above the display to adjust the volume or pitch. 6.
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Quick Key Programming You can program your quick keys using the 5240 IP Appliance or the Desktop Tool. The Desktop Tool is a companion application for the 5240 IP Appliance that runs on a PC. It allows you to label the quick keys that you programmed. The labels appear on the display and cannot be assigned from the 5240 IP Appliance itself. To display the feature that is currently programmed to a quick key: 1. Press SETTINGS. 2. Press a quick key. 3. Press another quick key or SETTINGS
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Language Change To change the language on the display: 1. Press SETTINGS. 2. Press the More command key until Language appears. 3. Press the Language command key. 4. Press the command key for the desired language. 5. Press SETTINGS to exit the Settings menu. MAKING AND ANSWERING CALLS Make a call 1. If necessary, press PHONE VIEW to exit the current application. Press the quick key associated with the party you want to call. Dial the number using the dialpad keys. 2. Continu
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Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset. 2. Dial **79. To Redial a saved number: 1. Lift the handset. 2. Dial *6*. Speed Call - Personal To store a personal Speed Call number: 1. Press SETTINGS. 2. Press the More command key. 3. Press Speed Call command key. 4. Press a quick key that isn't a line key. 5. Do one of the following: To enter a new number, dial the number. To enter the last number dialed, press the Redial c
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Handsfree Operation To enable Handsfree Operation: Press HANDSFREE. To switch from Handsfree to Handset operation during a call: Lift the handset. To temporarily disable/enable the microphone during Handsfree Operation: Press MICROPHONE (the microphone LED turns on when the microphone is disabled). To end a Handsfree call: Do one of the following: Press HANDSFREE. Press the Hang Up command key. Auto-Answer This feature automatically connects internal calls to your extensi
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CALL HANDLING Hold To place a call on Hold: Press HOLD. To retrieve a call from Hold: 1. Lift the handset. 2. Press the line key with the flashing icon. To retrieve a call from Hold at another extension: Press the flashing line key. -OR- Dial **1 and the number of the extension that placed the call on Hold. Transfer To Transfer an active call: 1. Press Trans/Conf command key. 2. Dial the number of the next party. 3. Do one of the following: To complete the Transfer, hang
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Conference To set up a Conference when a two-party call is already established, or to add another party to an existing Conference: 1. Press Trans/Conf command key. 2. Dial the number of the next party. 3. Wait for an answer. 4. Press the Trans/Conf command key. To leave a Conference: Hang up. Conference Split To split a conference and speak privately with the original party: Press the Split command key. Add Held To move a call on Hold to another line appearance: 1. Press th
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Call Forward Call Forward lets you redirect incoming calls to an alternate number when your phone is busy, when you're not answering, or all the time. "Busy" (Internal, External, and Both) redirects your calls when your telephone is busy. "No Answer" (Internal, External, and Both) redirects your calls after several rings if you don't answer. "Always" redirects all incoming calls regardless of the state of your telephone. Note: For information about using the To Me command key, see Call F
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To cancel Call Forward: 1. Press SETTINGS. 2. Press the More command key. 3. Press the Forwarding command key. 4. Select the type of call forwarding. 5. Press the Save/off command key. 6. Press SETTINGS to exit the Settings menu. Call Forward - Remote To forward calls from a remote extension to your extension: 1. Press SETTINGS. 2. Press the More command key. 3. Press the Forwarding command key. 4. Press the To Me command key. 5. Dial the number of the remote extension.
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Call Forward - End Chaining To ensure that calls do not get forwarded again by the destination number: 1. Lift the handset. 2. Dial 64. 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial **73. 3. Hang up. Call Forward - Forced To force an incoming call to be forwarded: Press the Forward Call command key. Call Forward - Override To override Call Forward and ring an extension: 1. Lift the handset. 2. Dial *1*. 3. Dial
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Messaging - Callback To leave a message waiting indication on a telephone when you hear busy or ringback tone: Press Leave A Msg command key. To respond to a message waiting condition on your telephone: Do one of the following: Press Messaging followed by Call. Lift the handset, and then press Messaging. A call is placed to the message sender (voice mail system or extension user) that left the oldest message. To read messages before responding: 1. Press the Messaging command key
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To set a password (up to 7 digits, not including 0): 1. Press the Messaging command key. 2. Press the New Password command key. 3. Enter a password. 4. Press the Enter command key. 5. Enter the password again. 6. Press the Enter command key. 7. Press SETTINGS to exit the Settings menu. To change or clear your password: 1. Press the Messaging command key. 2. Press the New Password command key. 3. Enter your current password. 4. Press the Enter command key. 5. Press the New
