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FAQ documents are collections of answers to Frequently Asked Questions. This particular FAQ file covers
the operation of all remote control models related to the Philips Pronto. To view the answer to a particular
question, click the number on the left side. A separate FAQ is also available for the new Pronto NG.
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Unofficial Philips Pronto & Marantz RC5000 Intelligent Remote Control FAQ
Compiled by Daniel Tonks and the onli
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A3−02 Can I use the Pronto with Sony *G (or VisionTouch) receivers? A3−03 Can the Pronto work with RF equipment? A3−04 Can the Pronto work with IRDA equipment (ie. Pace cable boxes)? A3−05 How can I control my X−10 system? Using The Remote A4−01 Why does the backlight stay on as long as the LCD does, even though it's only set for half the time? A4−02 I've got a TSU2000. Why does my TV keep turning off? A4−03 Why is the REVERT button grayed out? A4−04 I hear there's a hidden game
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B2−03 What are the differences between the various firmware & software versions? B2−04 I'm told the software will not work with Windows XP. Is this true? Remote Communications B3−01 Where can I get a serial cable for the Pronto? B3−02 What does "Invalid Software Version" mean, and what can I do about it? B3−03 I'm getting a "Failed to get valid information from Pronto" error message when transferring CCFs, or timeouts when learning IR codes. B3−04 Can I make ProntoEdit, Touch Screen
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B8−01 What are macros? How are they different from regular commands? B8−02 What would a macro for a system on/off button look like? B8−03 How can I get the Pronto to "hold" a button for several seconds in a macro? B8−04 How can I enter multiple digits on a single button, say for a favorite channel icon? B8−05 Can I use more than one page jump in a macro? B8−06 Can I have delays shorter than 0.1 seconds? B8−07 Can I change the default delay time from 0.1 seconds? B8−08 Why aren't
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Acknowledgments Thanks to everyone who has helped make the Pronto such a great remote, namely the regulars in Remote Central's Pronto Forum! Plus special thanks to Andrea Whitlock, Tom Held and Robert Wallace for developing alternative printable versions. Recent Additions v1.09d, November 1, 2004 Modified: B2−02, B3−01 v1.09c, April 17, 2004 Added: A1−06 What are the Pronto NG and ProntoPro NG? A2−10 How can I tell whether I have the Marantz RC5000 or RC5000i? A5−07 My ProntoPro's docking
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Take a Test Drive at www.harmonyremote.com today! Unofficial Philips Pronto & Marantz RC5000 FAQ Section A1: Hardware Questions: General Description A1−01 Briefly, what is the Philips Pronto remote? The Pronto (and its siblings) are universal learning remote controls that offer large, righ−resolution dot−matrix LCD touchscreen displays along with a number of hard buttons. Their open−ended internal design allows for complete customization of the user interface, providing users with the opportu
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A1−05 What are the ProntoNEO and RC3200? Even though the ProntoNEO and RC3200 sound similar to their more expensive counterparts, these are in fact totally different products incompatible with the "normal" Pronto's standards. Yes, they can be similarly customized with macros and bitmaps, however these newer models cannot use standard Pronto CCF files (they employ a new NCF format), or Pronto−formatted IR hex codes. Currently, there is no way to convert a CCF to NCF format, or vice versa. A1−
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The Ultimate Pronto Guide − a must−have for every Pronto owner! Unofficial Philips Pronto & Marantz RC5000 FAQ Section A2: Hardware Questions: Physical Characteristics A2−01 What are the hardware differences between models? North American Pronto TS−1000: 1 megabyte of memory. Case color is solid dark blue/green (something I've coined as "Midnight Sea Foam"). Optional silver desktop charger. Note: All Prontos no longer include the light sensor! North American Pronto TSU2000: 2 megabytes of mem
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Worldwide Yamaha RAV−2000 / RAV−2000Z1: 2 megabytes of memory, no recharging dock option. Channel Up/Down buttons replaced with "Power" and "Standby". A2−02 How much free memory is there? Pronto TS−1000: 380kb. Pronto TSU2000: 960kb. ProntoPro TSU6000: 5952kb (first firmware: 6144kb). Pronto RU−890: 380kb. Pronto RU−940: 1404kb. Pronto RU−970: 5667kb. Marantz RC5000: 380kb. Marantz RC5000i: 1404kb. Marantz RC5200: 1220kb. Marantz RC9200: 6900kb. Onkyo CHAD USR−5RF: 697kb. Yamaha RAV−2000: 444
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219 pixels. Physical screen size for black and white units is 3.8" diagonal and feature an aqua−colored EL (smooth) backlight. The ProntoPro's screen is 3.7" diagonal and employs paper white backlighting. The RC5200 and RC9200 feature the same physical screens as their counterparts, but provide a larger editable region of 240 x 270 pixels. A2−07 How many colors can the screen display? Black and white models can display four: white, black, light gray, and dark gray. By using special dithering
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9. Perform steps 5 and 6 again, making note of the amount of free memory shown on your remote. If the number is approximately the same (plus/minus 1 percent), then you do in fact have an RC5000. If the amount of free memory shown is GREATER (by about 33% for the file mentioned above) then you do, in fact, have an RC5000i. RC: Philips Pronto & Marantz RC5000 Unofficial FAQ 11
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Visit our new website! Unofficial Philips Pronto & Marantz RC5000 FAQ Section A3: Hardware Questions: Basic Hardware Operation A3−01 What frequencies can the remote learn? The Pronto & RC5000 can learn frequencies up to 56KHz. However, they can send frequencies that are much higher: all you need to do is find a CCF file that has the codes you need. Philips has added some high−frequency learning ability including BOand Kenwood code formats in the latest firmware update, however insufficient us
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If you’re currently using a wireless remote to control your X−10 home automation system it’s most likely transmitting via RF signals to a transceiver. The transceiver plugs into the wall and re−sends commands as actual X−10 signals through the house wiring. If you wish to use the Pronto to control your system you will need to purchase an IR to X−10 transceiver, which takes IR signals from your remote and rebroadcasts them directly as X−10. The only such economical device that I’m aware of is the
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Take a Test Drive at www.harmonyremote.com today! Unofficial Philips Pronto & Marantz RC5000 FAQ Section A4: Hardware Questions: Using the Remote A4−01 Why does the backlight stay on as long as the LCD does, even though it's only set for half the time? This tip only applies to remotes manufacturered before January 2000: This is normal. If the backlight is configured to be on all the time, or the light sensor setting tells the remote that it should be on, it will remain on for as long as the L
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1. Open the Mode Menu and select "DEL" mode. 2. Open the device menu. 3. While holding the right hard button, select the device you'd like to remove the command from. 4. When prompted, select "Delete Device Action". If you're using ProntoEdit: 1. Upload your configuration from the Pronto if you have not done so already. 2. Double−click on the device name. 3. Double−click on the "Properties" option. 4. Under the "Action" tab, delete the [C] UDB command. 5. Download your setup back to the remote.
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• Press [MUTE] • Release the [LEFT] and [RIGHT] keys before releasing [LIGHT]. Commands are: • [MENU LEFT] = Left • [MENU RIGHT] = Right • [MENU UP] = Rotate • [MENU DOWN] = Down • [CH+] = New Game • [CH−] = Pause • [MUTE] = Exit On the Yamaha RAV−2000: • While holding [LIGHT], [LEFT] and [RIGHT] at the same time: • Press [POWER] • Press [STANDBY] • Press [POWER] • Press [STANDBY] • Press [VOL−] • Release the [LEFT] and [RIGHT] keys before releasing [LIGHT]. Commands are: • [LEFT] = Left • [RIGH
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• While holding [LIGHT], [CENTER RIGHT] and [FAR RIGHT] at the same time: • Press [MUTE] • Press [CH+] • Press [MUTE] • Press [CH+] • Press [VOL−] • Release the [CENTER RIGHT] and [FAR RIGHT] keys before releasing [LIGHT]. Commands are: • Touch Screen to Select Square • [CH+] = New Game • [MUTE] = Exit A4−05 In the Macro Menu, why does the left hard button read "OPEN"? Can I change this? This is actually covered in both the Pronto and ProntoEdit manuals, however it still seems to be easily ov
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screen, you will not be given the option to show the Device or Macro Menus in the Setup Menu. First unselect this option in RC5000 Setup, then download the file to your remote and follow the previous directions. A4−08 What happened to my Mode button? There are two reasons why the Mode button might not be showing on your remote: 1. It has been hidden in the remote’s setup menu. Hold the icon of the remote for three seconds and scroll to the second screen. If you see a "Mode Menu" button with a
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Visit our new website! Unofficial Philips Pronto & Marantz RC5000 FAQ Section A5: Hardware Questions: Batteries & Docking Station A5−01 Should I buy the docking station for my remote? The answer to this question is completely dependant on your pocketbook. Although it seems that you’ll save money by not needing to replace alkaline batteries, the cost of the docking station is far greater than the lifetime cost of batteries the remote would ever use. The docking station is a convenience item (n
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Often, this is not actually the case. Many brand new Pronto owners report this problem during the first few charges, but find it disappears after a short time. Give it a week or two, the problem should stop. If you experience this for a longer time span, try pressing the RESET button on the back of the remote. You may also try reseating the battery. Both of these solutions have been found to also correct another situation where the remote insists the battery is dead even when it is fully charged
