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Technical Support Group
V3-Razr Repair Manual
Document –ED05020 rev.1.2
This document is considered an uncontrolled document when printed
V3-Razr Repair Manual TABLE OF CONTENTS MODULE 1 MODULE 1 MODULE 1 2 TECHNOLOGY 3 GSM OVERVIEW 3 PREFACE 3 SYSTEM ARCHITECTURE 3 PRODUCT FUNCTIONALITY 6 FEATURES 6 MODULE 2 MODULE 2 MODULE 2 9 PARTS LIST 10 MOL 11 REPAIR CATEGORIES 12 LABOUR RATES 13 MODULE 3 MODULE 3 MODULE 3 14 ASSEMBLY & DISASSEMBLY 15 KNOWN ISSUES & RESOLUTIONS 26 SERVICE WEBSITE 28 REPAIR CODES 29 CLAIMABLE PARTS 29 MODUL
V3-Razr Repair Manual Module 1 MODULE 1 • -Technology
V3-Razr Repair Manual Technology GSM overview Preface This page discusses the GSM mobile telephony system, which is increasingly popular and established throughout the world. The term GSM usually means the GSM standard and protocols in the frequency spectrum around 900MHz. There is also DCS1800 - GSM protocols but at diff
V3-Razr Repair Manual GSM, Basic Cellular System GSM, Basic Cellular System MS MSC C PST PSTN N BSC BSC BTS BTS BT BTS S BT BTS S Area divided up into Cells each with its own Base Transceiver station (BTS) which operates on its own set of frequencies The BTS are controlled by their own BSC (Base station controller) which can control multiple BTS The BSCis connected to the MSC (usually by land line) so the digital over air connection is f
V3-Razr Repair Manual Product Functionality • Form Factor: Clamshell • Finish: Tri-coated paint, colour TBD • Bands/Modes: GSM : 850/900/1800/1900 GPRS Class 10 • Size: 63 cc • Weight: 90g • Dimensions: 98 x 53 x 15 • Display: 176 x 220 64K TFT internal 96 x 80 4K CSTN external • Antenna: Internal • TT/SB Time: TBD (700mAh Battery) • Audio MIDI (2
V3-Razr Repair Manual Physical Overview MOTOROLA V3 Speaker Camera Lens 64k TFT 176 x 220 Display VA/VR Key 4k CSTN 96 x 80 CLI 5way Nav Key Mic Page 7 Document –ED05020 rev.1.2 This document is considered an uncontrolled document when printed
V3-Razr Repair Manual Physical Overview (Cont’d) MOTOROLA V3 Batt. Door Volume up/down Soft key MIDI Speaker Ext. Antenna USB Page 8 Document –ED05020 rev.1.2 This document is considered an uncontrolled document when printed
V3-Razr Repair Manual MODULE 2 Module 2 • -Piece Parts • -Motorola on line(MOL) • -Repair Categories • -Labour Rates Page 9 Document –ED05020 rev.1.2
V3-Razr Repair Manual Parts List Exploded View Diagram: V3 Part Description Part Number Part Description Part Number 1-Lens 6190016N03 11-Front grill p/o Front housing 2-Front Flip housing 1590025N02 12-Antenna Cover p/o Front Housing 3-Display Module 7290086N01 13-Antenna 1590051N03 4-Display Call ID 7287518Y01 14-Back Housing 1590048N01 5-
V3-Razr Repair Manual All piece parts and prices for the V3 model are available when you log into the Motorola on-line system (MOL) Motorola On Line (MOL) To Place your piece parts order please log in to: http//businessonline.motorola.com You will be asked to enter your Motorola on-line Logon
V3-Razr Repair Manual Repair Categories There are Seven (7) repair categories (1) Major repairs – REP01- e.g. Major component replacement. (2) Minor Repairs – RMP01 or RPR01- Simple component replacement – e.g. Non- soldered parts. (3) Basic Repairs – RSP01 or RAS01 - e.g. Re- solder simple components, clean contacts. (4) Batt repair – RBT01 – e.g test and or replace battery (5)
V3-Razr Repair Manual Labour Rates Please refer to your warranty compensation schedule for warranty labour rates. Motorola provides a limited warranty of twelve (12) months on the V3 phone. Proof of purchase must be provided in order to validate warranty. In order to be paid for in-warranty repairs performed in your service centre you must submit a warranty claim through Motorola Service link system.
V3-Razr Repair Manual Module 3 MODULE 3 • -Assembly & Disassembly • -Architecture • -Known issues & resolutions • -Service Website • -Repair Codes • -Claimable Parts Only technicians that are Motorola trained on the V3 model are allowed perform in-warranty repairs on the V3 phones. Page 14 D
V3-Razr Repair Manual Disassembly & Assembly –V3 Razor This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. Removing and Replacing the Battery Housing and Battery 1. Ensure the phone is turned off. 2. Press in and hold the battery door latch as shown. 3. Rotate the battery cover upwards and lift it completely off the phone.
V3-Razr Repair Manual 7. Insert the bottom edge of the of the battery cover into the rear housing, then push the top edge of the cover down and snap it into place. Removing and Replacing the Subscriber Identity Module (SIM) 1. Remove the battery cover and battery as described in the procedures. 2. Slide the SIM card out of the phone as shown. 3. Carefully lift the SIM from the phones. 4. To replace, insert the SIM into the holder, ensuri
V3-Razr Repair Manual 3. Release the four housing latches by inserting the pointed end of the plastic disassembly tool into the openings on the rear housing. 4. Carefully rotate the rear housing away from the front housing and flip assembly. 5. Use the disassembly tool to unseat the flex connector from it’s socket. 6. Lift the rear housing assembly away from the phone. 7. To replace, carefully align
V3-Razr Repair Manual 10. Replace the 2 housing screws and tighten to a final torque setting of 1.5 inch pounds. Do not over tighten. 11. Replace the antenna, SIM, battery, and battery cover as described in the procedures. Removing and Replacing the Antenna 1. Remove the battery cover, battery, SIM, and rear housing assembly as described in the procedures. 2. Use the metal tweezers to grasp the rubber antenna grommets and carefully remove them
V3-Razr Repair Manual 4. Carefully lift the antenna assembly away from the phone. 5. To replace, align the antenna assembly to the phone. 6. Carefully press the antenna assembly into position until the antenna assembly latches snap into position. 7. Reinstall the rubber antenna assembly grommets into their slots. Each antenna grommet is uniquely shaped to fit into its respective position. 8. Replace the rear housing assembly, SIM, battery and ba
V3-Razr Repair Manual Removing and Replacing the Flip Assembly Cover 1. Remove the battery cover, battery, SIM, antenna, rear housing, and transceiver board assembly as described in the procedures. 2. Remove the 4 flip assembly screw caps. 3. Use the T-5 driver to remove the 4 screws from the flip assembly (see Figure10). Retain the screws for re-assembly. Fig10 4. B
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