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Phone Link Handbook
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Copyright © 2003 Palm, Inc. All rights reserved. The Palm logo and HotSync are registered trademarks of Palm, Inc. The HotSync logo and Palm are trademarks of Palm, Inc. Palm, Inc. uses the Bluetooth trademarks under express license from Bluetooth SIG, Inc., U.S.A. All other brands are trademarks or registered trademarks of their respective owners. Disclaimer and Limitation of Liability Palm, Inc. assumes no responsibility for any damage or loss resulting from the use of this handbook. Palm,
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Contents Chapter 1: Using Phone Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 What can you do with a phone connection? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Handheld system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Installing Phone Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Chapter 2: Setting Up a Phone Connection . . . . . .
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Contents iv
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CHAPTER 1 Using Phone Link Phone Link helps you configure a connection between your handheld and a compatible mobile phone. You can connect to a compatible mobile phone using any of the following methods: ■ Infrared communication: A wireless link that enables you to connect to an infrared-enabled mobile phone within 1 meter (approximately 39 inches) of your handheld. The infrared ports on the two devices must be aligned, and the path between the two devices must be clear of obstacles. See t
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Chapter 1 Using Phone Link ■ Exchange SMS messages: Use a GSM mobile phone carrier service to send and receive short text messages. Both the SMS application and Phone Link will automatically be installed on your handheld when you install Telephony/SMS. For more information about SMS, see the SMS Handbook located on the Software Essentials CD-ROM. ■ Dial telephone numbers from your Address Book: Use the Quick Connect and Tap-to-Connect features with a GSM mobile phone to dial directly from y
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Installing Phone Link 3. Click Install Now to send the files to Palm™ Quick Install. NOTE If Palm Quick Install is not already open, a confirmation dialog box will appear. In the User drop-down list, select the name that corresponds to your handheld. Click OK to send the files to Palm Quick Install. ® 4. Connect your handheld to the cradle/cable and press the HotSync button ™. To install Phone Link (Mac computer): 1. Insert the Software Essentials CD-ROM into your computer’s CD-ROM drive. 2
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Chapter 1 Using Phone Link 4
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CHAPTER 2 Setting Up a Phone Connection To set up a phone connection, you must configure connection information on your handheld. If you want to connect to the Internet or send and receive e-mail, you must also configure the network service settings. If both Phone Link and Phone Link Updater are included on your Software Essentials CD-ROM, these applications guide you through this process. Alternately, see the electronic handbook that came with your handheld for information on how to enter
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Chapter 2 Setting Up a Phone Connection 6. Tap the Model pick list and select your phone model. If your phone model does not appear on the list, either you need to download and install a driver for your phone (see “Updating phone drivers on your handheld” later in this chapter), or your phone is not supported at this time. 7. Tap Next. Tap Next 8. Tap the Via pick list and select the method you want to use to connect: Infrared, Cable, or Bluetooth. The Via pick list options will vary based on
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12. Tap Yes, and then follow the instructions in the next section to set up network services for your phone. 13. If you selected Infrared or Cable in step 8, skip to “Configuring network service settings for your phone” later in this chapter. If you selected Bluetooth in step 8, complete the steps in the procedure that follows. To configure Bluetooth settings for your phone connection (if Bluetooth technology is available for your handheld): 1. Place your phone into the mode where it can ac
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Chapter 2 Setting Up a Phone Connection 6. Enter a passkey for this connection on your phone, and then tap OK. A passkey is a unique identifier that enables secure data exchange between two devices enabled with Bluetooth technology that have formed a connection with one another. The passkey is stored on both devices. If Phone Link is unable to validate the same passkey on both your handheld and your phone, an error message appears and you are given the option to try connecting again. If you
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Configuring network service settings for your phone Configuring network service settings for your phone If you want to use your handheld to connect to the Internet, and to send and receive e-mail, you must configure network service settings for your phone. To connect to the Internet, your mobile phone carrier must support data services, and you must also have one of the following: ■ Access to a general packet radio service (GPRS) high-speed wireless data service network ■ A dial-up account w
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Chapter 2 Setting Up a Phone Connection 5. Tap the Phone # field and enter the phone number you use to connect to your ISP. 6. Tap the Username field and enter the name you use when you log in to your ISP account. 7. Tap the Password box and enter the password for your ISP account. 8. Tap Next. 9. Tap Done. To configure a GPRS high-speed wireless data service connection for your phone: 1. After completing the last step in configuring your phone connection earlier in this chapter, tap Next on
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Configuring network service settings for your phone 2. Tap Yes when asked if you subscribe to a high-speed data service. 3. Tap Next. 4. Tap the pick list for your phone service area and select your mobile phone carrier’s location. 5. Tap the Select your carrier pick list and select your mobile phone carrier. If your mobile phone carrier does not appear on the list, either you need to download and install the settings for your mobile phone carrier (see “Updating phone drivers on your handheld
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Chapter 2 Setting Up a Phone Connection Updating phone drivers on your handheld If your Software Essentials CD-ROM includes Phone Link Updater, you can use this application to update phone drivers and settings. Updated phone drivers and settings are also available from the Palm website. The instructions in this section assume that you have already installed the Palm Desktop software that came with your handheld and have performed at least one HotSync operation. You will need Internet access
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CHAPTER 3 Using Phone Connections After you install the phone files and configure a link between your handheld and your phone, you are ready to make connections. Depending on the type of link you configured (infrared, cable, or Bluetooth™), refer to the appropriate set of instructions below. By default, your handheld disconnects automatically when the connection is inactive for one minute. If you used the Network Preferences screen to set up multiple network service profiles, you can choose
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APPENDIX A Frequently Asked Questions If you encounter a problem with your handheld, do not call Technical Support until you have reviewed the frequently asked questions in this appendix and you have also reviewed the following: ■ The readme file located in the folder where you installed the Palm™ Desktop software on your Windows computer or on your installation CD for Mac users ■ The Palm Desktop online Help ■ The Palm Desktop Software for the Macintosh User’s Guide, located in the Documen
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Appendix A Frequently Asked Questions Phone connection problems Problem Solution My handheld cannot connect to Use the following steps to test the connection: my mobile phone. 1. Tap the Home icon . 2. Tap the Prefs icon . 3. Tap Communication. 4. Tap Phone. 5. Tap the Service pick list and select the appropriate profile. 6. Tap Connect. 7. If the connection is successful, open the application that requires the connection and complete the desired task. If the connection is not successful, make
