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User Guide for Cisco Unified
Personal Communicator
for Macintosh, Release 1.1
9/14/2006
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Text Part Number: OL-10984-01
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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE
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THIS SOFTWARE IS PROVIDED "AS IS" AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT ARE DISCLAIMED. IN NO EVENT SHALL VOVIDA NETWORKS, INC. OR ITS CONTRIBUTORS BE LIABLE FOR ANY DAMAGES IN EXCESS OF $1,000, NOR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS O
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This document and the information contained herein are provided on an"AS IS" basis and THE CONTRIBUTOR, THE ORGANIZATION HE/SHE REPRESENTS OR IS SPONSORED BY (IF ANY), THE INTERNET SOCIETY AND THE INTERNET ENGINEERING TASK FORCE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY THAT THE USE OF THE INFORMATION HEREIN WILL NOT INFRINGE ANY RIGHTS OR ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Intellectual Property The IE
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Cryptographic devices implementing this standard may be covered by U.S. and foreign patents issued to the International Business Machines Corporation. However, IBM has granted nonexclusive, royalty-free licenses under the patents to make, use and sell apparatus which complies with the standard. The terms, conditions and scope of the licenses are set out in notices published in the May 13, 1975 and August 31, 1976 issues of the Official Gazette of the United States Patent and Trademark Offic
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* Redistribution and use in source and binary forms, with or without * modification, are permitted provided that the following conditions * are met: * * 1. Redistributions of source code must retain the above copyright * notice, this list of conditions and the following disclaimer. * * 2. Redistributions in binary form must reproduce the above copyright * notice, this list of conditions and the following disclaimer in * the documentation and/or other materials provided with the * distribution.
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* ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, * SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT * NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; * LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) * HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, * STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) * ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED * OF THE POSSIBILITY OF SUCH DAMAGE. * ===
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* as the author of the parts of the library used. * This can be in the form of a textual message at program startup or * in documentation (online or textual) provided with the package. * * Redistribution and use in source and binary forms, with or without * modification, are permitted provided that the following conditions * are met: * 1. Redistributions of source code must retain the copyright * notice, this list of conditions and the following disclaimer. * 2. Redistributions in binary form
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* derivative of this code cannot be changed. i.e. this code cannot simply be * copied and put under another distribution licence * [including the GNU Public Licence.] */ Libxml2 Except where otherwise noted in the source code (e.g. the files hash.c, list.c and the trio files, which are covered by a similar licence but with different Copyright notices) all the files are: Copyright (C) 1998-2003 Daniel Veillard. All Rights Reserved. Permission is hereby granted, free of charge, to any person o
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_______________________________________________________ CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems l
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CONTENTS CHAPTER 1 Introducing Cisco Unified Personal Communicator 1-1 About Cisco Unified Personal Communicator 1-1 About Available Features 1-2 Cisco Product Security Overview 1-2 Setting Up Cisco Unified Personal Communicator 1-3 System Requirements 1-3 Installing Cisco Unified Personal Communicator 1-3 Before You Use Cisco Unified Personal Communicator 1-4 Logging In for the First Time 1-5 Setting Essential Preferences 1-5 About Logging In 1-6 Launching and Logging In 1-6 About the Cisco
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Contents Responding to Incoming Calls 2-8 Working With Conversations In Progress 2-9 Entering Touch-Tone Responses 2-10 Transferring Calls 2-10 Showing or Hiding the Roster of Participants 2-11 Changing the Audio Volume and Video Transmission 2-11 Putting Conversations on Hold and Retrieving Them 2-12 Ending Conversations 2-13 CHAPTER 3 Using Video 3-1 About Video Conversations 3-1 Before You Use Video 3-2 Previewing Your Video Image 3-2 Starting Video Conversations 3-3 Adding Video to Convers
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Contents About Merging Calls 5-1 Merging Calls 5-2 Working With Conference Calls In Progress 5-3 CHAPTER 6 Sending E-Mail Messages 6-1 CHAPTER 7 Managing Contacts 7-1 About the Contact List 7-1 Working With Contacts 7-2 Searching for Contacts 7-3 Accessing Contact Details 7-4 Deleting Contacts from the Contact List 7-5 Working with Groups of Contacts 7-5 CHAPTER 8 Working With Recent Communications 8-1 About Recent Communications 8-1 Working With the Recent Communications List and Its Entries
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Contents CHAPTER 10 Troubleshooting 10-1 Installation Problems 10-2 Problems Logging In and Connecting to the Network 10-2 Configuration Problems 10-2 Problems with the Console 10-3 Problems with Reachability 10-3 Problems Making Calls 10-4 Problems With Incoming Calls 10-4 Problems During a Conversation 10-4 Problems with Video 10-6 Problems with Web Conferencing 10-7 Problems in the Recent Communications Pane 10-7 Problems with Search 10-8 Capturing Information About Problems 10-8 Enabling D
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CH A P T E R 1 Introducing Cisco Unified Personal Communicator This introduction includes the following topics: • About Cisco Unified Personal Communicator, page 1-1 Setting Up Cisco Unified Personal Communicator, page 1-3 About Logging In, page 1-6 About the Cisco Unified Personal Communicator Console, page 1-7 Getting Documentation, page 1-11 Uninstalling, page 1-12 About Cisco Unified Personal Communicator An integral part of the Cisco Unified Communications family of produc
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Chapter 1 Introducing Cisco Unified Personal Communicator About Cisco Unified Personal Communicator Key Features and Benefits View real-time availability of other people who use Cisco Unified Personal Communicator. Click-to-call from the contact list or from a number in any application. Use either the integrated soft phone (software that lets you use your computer as a phone) or an associated Cisco Unified IP Phone. Exchange ideas "face-to-face" with a video display on yo
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Chapter 1 Introducing Cisco Unified Personal Communicator Setting Up Cisco Unified Personal Communicator distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. A summary of U.S. laws governing Cisco cryptographic products may be found
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Chapter 1 Introducing Cisco Unified Personal Communicator Setting Up Cisco Unified Personal Communicator Step 2 Obtain the disk image (CiscoUnifiedPersonalCommunicator-K9.dmg) from your system administrator. Step 3 If the disk image does not mount automatically, double-click it. Step 4 Accept the license agreement. Step 5 Follow the instructions. Step 6 (Optional) Move the disk image to the trash. Step 7 Continue with the instructions in the “Before You Use Cisco Unified Person
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Chapter 1 Introducing Cisco Unified Personal Communicator Setting Up Cisco Unified Personal Communicator Step 2 If necessary, set the camera as the default microphone: Choose System Preferences > Sound, then click Input. Step 3 Click your camera in the list and adjust volume settings as needed. Step 4 Relaunch Cisco Unified Personal Communicator if it is running. Logging In for the First Time Before You Begin Follow the procedures in the “Before You Use Cisco Unified Personal
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Chapter 1 Introducing Cisco Unified Personal Communicator About Logging In Related Topics Setting Up Cisco Unified Personal Communicator, page 1-3 About Logging In You must log in in order to use Cisco Unified Personal Communicator. You can log in to Cisco Unified Personal Communicator from any computer on your corporate network (if Cisco Unified Personal Communicator is installed and connected to the network). Your contact list will be available to you after you log in. Yo
