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HP Pavilion G6 Notebook PC
Maintenance and Service Guide
SUMMARY
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts;
troubleshooting computer problems; and performing computer disassembly procedures.
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© Copyright 2011 Hewlett-Packard Development Company, L.P. ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Pentium, and Core are trademarks of Intel corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. The information contained herein is subject to change without notice. The only warranties for
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing
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iv Safety warning notice
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Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 8 Top ........................................................................................................................................ 8 TouchPad ........................................................................
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Computer feet ......................................................................................................... 40 Battery ................................................................................................................... 41 Service door ........................................................................................................... 42 Hard drive ............................................................................................................. 43 Op
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7 Backup and recovery ...................................................................................................... 89 Restore ................................................................................................................................. 89 Creating restore media ........................................................................................................... 89 Performing a system restore ....................................................................
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viii
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1 Product description Category Description Intel® 2nd Intel® Previous AMD Generation Generation DiscreteUMADiscreteUMAUMA HP Pavilion G6 Notebook PC √√ √ √ √ Processors Intel® Core™ i7-2640M processor (2.8 √√ GHz, SC turbo up to 3.50 GHz, 4 MB L3 cache), Dual 35 W Intel Core i7-2620M processor (2.7 GHz, √√ SC turbo up to 3.40 GHz, 4 MB L3 cache), Dual 35 W Intel Core i5-2540M processor (2.6 GHz, √√ SC turbo up to 3.3 GHz, 3 MB L3 cache), Dual 35 W Intel Core i5-2520M processor (2.5 G
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Category Description Intel® 2nd Intel® Previous AMD Generation Generation DiscreteUMADiscreteUMAUMA Intel Core i5-480M processor (2.66 GHz, √√ SC turbo up to 2.93 GHz, 3 MB L3 cache), Dual 35 W Intel Core i3-390M processor (2.66 GHz, √ 3 MB L3 cache), Dual 35 W Intel Core i3-380M processor (2.53 GHz, √ 3 MB L3 cache), Dual 35 W Intel Pentium P6300 (2.26 GHz, 3 MB L3 √√ cache), Dual 35 W Intel Pentium P6200 (2.13 GHz, 3 MB L3 √√ cache), Dual 35 W AMD A8-3520M (2.5 GHz/1.6 GHz, 4
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Category Description Intel® 2nd Intel® Previous AMD Generation Generation DiscreteUMADiscreteUMAUMA AMD Phenom II P860 (2.0 GHz, 1.5 MB √ L2 cache, 1333 MHz, 3.6 GT/s), Triple 25 W AMD Phenom II N850 (2.2 GHz, 1.5 MB √ L2 cache, 1333 MHz, 3.6GT/s), Triple 35 W AMD Phenom II N660 (3.0 GHz, 2 MB L2 √ cache, 1333 MHz, 3.6 GT/s), Dual 35 W AMD Phenom II P650 (2.6 GHz, 2 MB L2 √ cache, 1333 MHz, 3.6 GT/s), Dual 25 W AMD Turion™ II P560 (2.5 GHz, 2 MB L2 √ cache, 1333 MHz, 3.6 GT
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Category Description Intel® 2nd Intel® Previous AMD Generation Generation DiscreteUMADiscreteUMAUMA ATI Radeon HD 6470M with 1 GB of √ √ dedicated video memory (128Mx16 DDR3, 900 MHz x 4 PCs) AMD Radeon HD 6620G √ AMD Radeon HD 6520G √ AMD Radeon HD 6480G √ AMD Radeon HD 6380G √ AMD Radeon HD 6320G √ ATI Mobility Radeon HD 4250 Graphics √ Support for BD and/or HD DVD playback √√ √ √ √ with HD Decode, and DX10/DX11 Support for Bus Alive Chip Off (BACO) √ Panel 39.
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Category Description Intel® 2nd Intel® Previous AMD Generation Generation DiscreteUMADiscreteUMAUMA Supports the following 9.5 mm, 6.35- cm/7 mm, 6.35-cm (2.5 in) SATA hard drives: ● 320 GB, 7200 rpm; 5400 rpm √√ √ √ √ Optical drives 12.7 mm (0.50-in) fixed SATA tray load √√ √ √ √ DVD±RW and CD-RW SuperMulti Double- √√ √ √ √ Layer Combo Drive Blu-ray Disc ROM with DVD±R/RW √√ √ √ √ SuperMulti Double-Layer Drive Webcam VGA camera (640x480 by 24 frames per √√ √ √ √ second), fixed angle,
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Category Description Intel® 2nd Intel® Previous AMD Generation Generation DiscreteUMADiscreteUMAUMA External Digital Media Slot supporting SD, SDHC, √√ √ √ √ media card SDXC (UHS104 compliant), and MMC Internal card One half-size Mini Card slot for WLAN √√ √ √ √ Ports Audio-in (digital microphone) √√ √ √ √ Audio-out (stereo headphone) √√ √ √ √ High-Definition Multimedia Interface √√ √ √ √ (HDMI) version 1.4 supporting up to 1920x1200 @ 60 Hz Hot plug/unplug with auto-detect for √√ √ √ √ cor
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Category Description Intel® 2nd Intel® Previous AMD Generation Generation DiscreteUMADiscreteUMAUMA Serviceability End-user replaceable parts: AC adapter √√ √ √ √ Battery (system) √√ √ √ √ Hard drive √√ √ √ √ Memory module √√ √ √ √ Optical drive √√ √ √ √ WLAN cards √√ √ √ √ 7
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2 External component identification Top TouchPad Component Description (1) TouchPad light ● Off: The TouchPad is on. ● Amber: The TouchPad is off. (2) TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap the TouchPad button to turn the TouchPad on and off. (3) Left TouchPad button Functions like the left button on an external mouse. (4) TouchPad zone Moves the pointer and selects or activates items on the screen. (5) Right TouchPad button Functions like the right button on an
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Lights Component Description ● (1) TouchPad light Off: The TouchPad is on. ● Amber: The TouchPad is off. (2) Caps lock light ● White: Caps lock is on. ● Off: Caps lock is off. ● (3) Power light On: The computer is on. ● Blinking: The computer is in Sleep mode. ● Off: The computer is off or in Hibernation mode. (4) Wireless light ● White: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on. ● Amber: All wireless devices are off. Top 9
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Button Component Description ● Power button When the computer is off, press the power button to turn on the computer. ● When the computer is on, press the power button briefly to initiate Sleep mode. ● When the computer is in Sleep mode, press the power button briefly to exit Sleep mode. ● When the computer is in Hibernation mode, press the power button briefly to exit Hibernation mode. If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the po
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Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Windows applications key Displays a shortcut menu for items beneath the pointer. (5) Action keys Execute frequently used system functions. Front Component Description Speakers (2) Produce sound. Front 11
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Right side Component Description (1) Optical drive (select models only) Plays optical discs, such as CDs, DVDs, and Blu-ray discs. (2) Optical drive light Green: The optical drive is being accessed. (3) USB port Connects an optional USB device. (4) AC adapter light ● Blinking white: The battery is low. ● Solid white: The computer is connected to external power. ● Amber: The computer is charging the battery. ● Off: The computer is not connected to external power. (5) Power connector Connects an A
