SureFlap SUREFEED user manual

No, the SureFeed microchip feeder requires the use of the SureFlap hub. The hub is necessary for connecting the feeder to your home Wi-Fi network and accessing its features remotely using the SurePetcare app. The hub also allows you to receive notifications and manage the feeder's settings.

To set up a SureFlap SureFeed Microchip Feeder, follow these steps:
1. First, open the lid of the feeder by pressing down the latch located at the front of the unit.
2. Insert four C cell batteries into the battery compartment at the bottom of the unit. Make sure the batteries are correctly oriented as indicated by the positive and negative symbols.
3. Once the batteries are in place, close the battery compartment lid securely.
4. Next, press and hold the Program button located on the back of the feeder until the light starts flashing. This will initiate the programming mode.
5. Now, bring your pet's microchip near the front of the feeder and wait for the light to turn from flashing to solidly illuminated. This indicates that the feeder has successfully detected your pet's microchip.
Note: If your pet is not microchipped, you can use the included RFID collar tag instead. Just attach it to your pet's collar and hold it near the front of the feeder until it is detected.
6. Once the microchip or collar tag is detected, press the Program button again to end the programming mode. The light will turn off.
7. Fill the bowl with your pet's food and close the lid. The lid will remain closed until your pet approaches with the registered microchip or collar tag.
8. Test the operation by allowing your pet to approach the feeder and check if the lid opens automatically. You can adjust the lid's sensitivity using the dial on the feeder's rear.
Remember to periodically clean the feeder, remove and replace the batteries when needed, and update your pet's microchip information if necessary.

There could be various reasons why your SureFeed microchip is not working. Here are some potential troubleshooting steps you can follow:
1. Make sure the microchip is properly inserted: Ensure that your pet's microchip is correctly positioned in the designated area of the SureFeed bowl. Check that the microchip is not damaged or obstructed.
2. Check the battery: Ensure that the battery level is sufficient. Replace the batteries if necessary and ensure that they are correctly installed.
3. Test with different microchips: Verify if the SureFeed bowl works with other compatible microchips. If it does, then it might be an issue with your pet's microchip. Consult your veterinarian to ensure the microchip is functioning correctly.
4. Clean the microchip area: Inspect and clean the area surrounding the microchip reader periodically. Dust or debris accumulation may obstruct the microchip's detection.
5. Update firmware: Check if your SureFeed bowl has the latest firmware version. Visit the manufacturer's website to download any available updates and follow the instructions to install them.
6. Reset the SureFeed: Try resetting your SureFeed microchip feeder. Consult the user manual or the manufacturer's website for specific steps on how to perform a reset.
If none of these steps resolve the issue, it is recommended to contact SureFlap customer support for further assistance. They will be able to provide specific troubleshooting steps based on your situation and may offer a repair or replacement if needed.

To reset the SureFeed microchip pet feeder, follow these steps:
1. Remove the batteries from the feeder.
. Press and hold the "Cancel" button, and while holding the button, reinsert the batteries.
3. Continue holding the "Cancel" button for about 10 seconds until the light on the feeder starts flashing.
4. Release the "Cancel" button; the light will continue to flash.
5. Ensure that your pet's microchip is not in the sensing area of the feeder during the reset process.
6. Wait until the light stops flashing, indicating that the reset is complete.
7. The feeder will now be reset, and you can reprogram it to recognize your pet's microchip.
Note: Resetting the feeder erases all programmed microchip information, and you will need to set it up again to recognize your pet's microchip.