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Grandstream Networks, Inc.
GXP-2020
6-line SIP Enterprise Phone
GXP-2020 User Manual www.grandstream.com
Firmware Version 1.1.4.3 support@grandstream.com
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TABLE OF CONTENTS GXP-2020 USER MANUAL WELCOME .................................................................................................................................................................4 INSTALLATION.........................................................................................................................................................6 EQUIPMENT PACKAGING ...............................................................................................
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TABLE OF FIGURES GXP-2020 USER MANUAL Figure 1: Connectors on the bottom of the GXP-2020 ................................................................... 6 Figure 2: Attach the wall-mount spacers to the GXP-2020............................................................. 7 Figure 3: Location of the fixed hangers on GXP-2020.................................................................... 7 Figure 4: Placing tab for mounting phone to wall............................
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Welcome Your Grandstream GXP-2020 features a new sophisticated design and is very easy to use. The GXP- 2020 combines advanced feature functionality with the latest technology to offer excellent audio quality, rd ease of use, expandability, and broad interoperability with 3 party SIP platforms. It is ideal for the enterprise customer. This 6 line enterprise SIP phone offers more advanced functionality than the GXP2000. It features a larger graphical LCD display, four (4) XML programma
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• Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. Grandstream Networks, Inc. GXP–2020 Users Manual Page 5 of 33 Firmware 1.1.4.3 Last Updated: 05/2007
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Installation EQUIPMENT PACKAGING The GXP-2020 phone package contains: 1) One GXP-2020 Main Case 2) One Handset 3) One Phone Cord 4) One Universal Power Adaptor 5) One Ethernet Cable 6) One High Phone Stand 7) One Low Phone Stand 8) Two Wall Mount Spacers CONNECTING YOUR PHONE The connectors of the GXP-2020 are located on the bottom of the device. Figure 1: Connectors on the bottom of the GXP-2020 GXP Ext Headset and Connection handsetJet WAN/LAN RJ-45 Power 10/100
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WALL-MOUNT GXP-2020 can be wall mounted. For proper wall mounting please place the two wall-mount spacers into the proper holes on the bottom of the GXP-2020 as show below: Figure 2: Attach the wall-mount spacers to the GXP-2020 To position the phone on the wall, place two fixed hangers on the wall, hang the back of the phone on the fixed hangers. Figure 3: Location of the fixed hangers on GXP-2020 Fixed hangers To use the handset,
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Figure 4: Placing tab for mounting phone to wall ` Tab with extension Handset Rest Tab with extension up Tab SAFETY COMPLIANCES The GXP-2020 phone complies with FCC/CE and various safety standards. The GXP-2020 power adaptor is compliant with the UL standard. Only use the universal power adaptor provided with the GXP package. The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adaptors. WARRANTY If you purchased your GXP from
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Product Overview GXP-2020 features 6 lines, each with an individual SIP account and offers a large graphical LCD display, four (4) XML programmable soft keys, and seven (7) programmable hard keys. It offers intuitive user interfaces, 5-way conferencing, 2 headset jacks, and three (3) adjustable positioning angles. Like the GXP2000, the GXP-2020 also offers dual 10/100Mbps auto-sensing Ethernet ports with integrated P-o-E, secure central configuration with AES Encryption, superior audio
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Table 4: GXP-2020 Technical Specifications Lines 6 direct lines with independent SIP accounts, 7 programmable speed dial keys 4 XML programmable soft-keys Protocol Support SIP 2.0, TCP/UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP, Support ARP/RARP, ICMP, DNS, DHCP, NTP/SNTP, TFTP, SIMPLE/PRESENCE protocols Support multiple SIP accounts and up to 11 media channels concurrently Support SIP PUBLISH method (RFC 3903), SIP Presence package (RFC 3856, 3863) for use of 7 MFKs, SIP Dialog pack
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Using the GXP-2020 SIP Enterprise Phone GETTING FAMILIAR WITH THE LCD The GXP-2020 has a dynamic and customizable screen. The screen displays differently depending on whether the phone is idle or in use (active screen). Figure 5 illustrates the IDLE and ACTIVE screens. Figure 5: LCD in IDLE (on-hook) and ACTIVE (off-hook) mode. SIP phone lines Line Status Indicator and Account Name Date and Time 6 line selectors Customizable logo Status Bar Network Status (Phone IP Address) C
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Table 5: LCD Button Definitions Key Button Key Button Definitions LINE SELECTORS (6) Selects the phone line printed on its right-hand side. Displays the available phone lines. Choose a phone line by pressing the SIP PHONE LINES corresponding line selector on the left-hand side. DATE AND TIME Displays the current date and time. Can be synchronized with Internet time servers. Displays company logo. This logo can be customized. For more information on LOGO customizing the logo, please
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Figure 6: Getting Familiar with Key Pad Message Waiting Indicator Voice Message button Graphical LCD screen Menu Keys Line 1-6 keys Softkeys Dedicated buttons Speed Dial Buttons (Programmable Buttons) Phonebook button Standard Keypad Send Button Hand Free Button Hold Button Table 7: GXP-2020 Button Definitions Key Button Key Button Definitions LINE BUTTONS (6) 6 Line keys with LED, can be configured to different SIP pro
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MAKING PHONE CALLS HANDSET, SPEAKERPHONE AND HEADSET MODE Handset can be toggled between Speaker and Headset. To switch between Handset and Speaker/Headset, press the Hook Flash in the handset cradle or press the SPEAKER button. MULTIPLE SIP ACCOUNTS AND LINES The GXP-2020 can support up to 6 independent SIP accounts. Each account is capable of independent SIP server, user and NAT settings. Each of the 6 line buttons is “virtually” mapped to an individual SIP account. The name of eac
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i. Hand-free option 1. Press the CALL RETURN soft-key ii. Hand-set option 1. Take the Handset off-hook 2. Press the CALL RETURN soft-key 4. USING THE CALL HISTORY: To call the a phone number in the phone’s history When using the call history, the phone will use the same SIP account as was used for the last call/call attempt. Thus, when returning a call made to the third SIP account, the phone will use the third SIP account return the call. • Press the MENU button to bring up the M
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MAKING CALLS USING IP ADDRESSES Direct IP calling allows two phones to talk to each other in an ad hoc fashion without a SIP proxy. VoIP calls can be made between two phones if: • both phones have public IP addresses, or • both phones are on a same LAN/VPN using private or public IP addresses, or • both phones can be connected through a router using public or private IP addresses (with necessary port forwarding or DMZ) To make a direct IP call, please follow these steps: 1. Press
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ANSWERING PHONE CALLS RECEIVING CALLS 1. Incoming single call: Phone rings with selected ring-tone. The corresponding account LINE flashes red. Answer call by taking Handset/SPEAKER/Headset off hook or pressing SPEAKER or by pressing the corresponding account LINE button. 2. Incoming multiple calls: When another call comes in while having an active call, the phone will produce a Call Waiting tone (stutter tone). Next available lines will flash red (as described in section 4.3.2).
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5-WAY CONFERENCING The GXP-2020 can host conference calls and supports 5-way conference calling. 1. Initiate a Conference Call: Establish a connection with two or more parties Press CONF button Choose the desired line to join the conference by pressing the corresponding LINE button. Repeat step 2 and 3 for all parties that you want to join the conference. This can be done at any time, thus also if a n 2. Cancel Conference: Canceling establishing conference call. If after p
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CALL FEATURES The GXP-2020 supports traditional and advanced telephony features including caller ID, caller ID w/name, call forward/transfer/park/hold as well as intercom/paging and BLF. Table 8: GXP-2020 Call Features Key Call Features *30 Block Caller ID (for all subsequent calls) *31 Send Caller ID (for all subsequent calls) *67 Block Caller ID (per call) *82 Send Caller ID (per call) *70 Disable Call Waiting (per Call) *71 Enable Call Waiting (per Call) *72 Unconditional C
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CONFIGURATION GUIDE The GXP-2020 can be configured in two ways. Firstly, using the Key Pad Configuration Menu on the phone; secondly, through embedded web-configuration menu. CONFIGURATION WITH KEY PAD To enter the MENU, press the round button. Navigate the menu by using the arrow keys: up/down and left/right. Press the OK button to confirm a menu selection, delete an entry by pressing the MUTE/DEL button. The phone automatically exits MENU mode with an incoming call, the phone is off
