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Compaq Presario CQ43 Notebook PC
Maintenance and Service Guide
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© Copyright 2011 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information con
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during
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iv Safety warning notice
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Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 8 Display ................................................................................................................................... 8 Button ...........................................................................
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Packaging and transporting guidelines ........................................ 37 Component replacement procedures ........................................................................................ 39 Service tag ............................................................................................................. 39 Computer feet ......................................................................................................... 40 Battery .....................................
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7 Backup and recovery ...................................................................................................... 96 Restore ................................................................................................................................. 96 Creating restore media ........................................................................................................... 97 Performing a system restore ....................................................................
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viii
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1 Product description Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Product Name Compaq Presario CQ43 Notebook PC √√ Processors AMD® E450 1.65-GHz processor √ (dual core, 18 W) AMD E300 1.30-GHz processor √ (dual core, 18 W) AMD E240 1.50-GHz processor √ (single core, 18 W) Intel® Core® i5-2430M 2.40-GHz √ processor (1333-MHz FSB, 3.0- MB L3 cache, dual core, 35 W; not available on computer models equipped with Windows
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Intel Pentium P6200 2.13-GHz processor √ (3.0-MB L3 cache, dual core, 35 W) Intel Pentium B950 2.10-GHz processor √ (2.0-MB L2 cache, dual core, TJ85, 35 W; not available on computer models equipped with Windows 7 Starter 32 operating system) Intel Pentium B940 2.00-GHz processor √ (2.0-MB L2 cache, dual core, TJ85, 35 W; not available on computer models equipped with Windows 7
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Discrete graphics: AMD Radeon HD √ 6370M Graphics with 512-MB of discrete video memory (64M×16 DDR3 900 MHz × 4 PCs) Switchable discrete graphics (not √ supported on computer models equipped with Windows 7 Starter OS): AMD Radeon HD 6470M Graphics with 512- MB of discrete video memory (64M×16 DDR3 900 MHz × 4 PCs) or AMD Radeon HD 6470M Graphics with 1024-MB of discrete video me
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Hard drives Supports 6.35-cm (2.5-in) hard drives in √√ 9.5-mm (.37-in) and 7.0-mm (.28- in) thicknesses Customer-accessible √√ Serial ATA √√ Supports the following hard drives: √√ ● 500-GB, 5400-rpm ● 320-GB, 5400-rpm (for use only with computer models equipped with an Intel processor) ● 250-GB, 5400-rpm Optical drive Fixed √√ (select models only) Serial ATA √√ 12.7-mm tray
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Support for the following WLAN formats: √√ ● Atheros AR9002WB-1NGB 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready) ● Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter ● Broadcom 4313 802.11b/g/n 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0+HS ready) for use only with computer models equipped with an Intel processor ● Bro
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor ● Ports 3-pin AC power √√ ● Audio-in (mono microphone) ● Audio-out (stereo headphone) ● HDMI version 1.4 supporting 1920 ×1200 @ 60Hz ● RJ-45 (Ethernet, includes link and activity lights) ● USB 2.0 (3 ports) ● VGA (Dsub 15 pin) supporting 2048×1536 external resolution @ 85 Hz, 1920 ×1200 external resolution @ 60Hz, hot plug and unplug and auto-detection for correct output to wide-
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Category Description Computer models Computer models equipped with an equipped with an AMD processor Intel processor Operating Preinstalled: √ system ● Windows 7 Home Basic (64- and 32- bit) ● Windows 7 Home Premium (64-bit) ● Windows 7 Professional (64-bit) ● Windows 7 Starter (32-bit, not supported on computer models equipped with a 320-GB hard drive) ● FreeDOS Preinstalled: √ ● Windows 7 Home Basic (64- and 32- bit) ● Windows 7 Home Premium (64-bit) ● Windows 7 Professional (64-bit) ● Windo
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2 External component identification Display Item Component Description (1) Speakers (2) Produce sound. (2) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The display switch is not visible from the outside of the computer. (3) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with WLANs. (4) Webcam light On: The webcam is in use. (5) Webcam Records video and captures still photographs.
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Item Component Description (6) Internal microphone Records sound. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support. Button Component Description ● Power button When the computer is off, press
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Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Windows applications key Displays a shortcut menu for items beneath the pointer. (5) Action keys Execute frequently used system functions. 10 Chapter 2 External component identification
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Lights Item Component Description ● (1) TouchPad light Off: The TouchPad is on. ● Amber: The TouchPad is off. (2) Caps lock light On: Caps lock in on. ● (3) Power light On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● (4) Wireless light White: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on. ● Amber: All wireless devices are off. Lights 11
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TouchPad Item Component Description ● (1) TouchPad light Off: The TouchPad is on. ● Amber: The TouchPad is off. (2) TouchPad on/off button Turns the TouchPad on and off. (3) TouchPad zone Moves the pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse. 12 Chapter 2 External component identification
