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555-231-780
Issue 1
March, 1996
Table of
Contents
8410 Voice Terminal
Quick Reference
Graphics © AT&T 1988
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8410 Voice Terminal Quick Reference 0 This 8410 Voice Terminal Quick Reference shows you how to access the fol- lowing features available on the GuestWorks™ server: ■ Abbreviated Dialing ■ Automatic Callback ■ Bridging ■ Call Forwarding ■ Call Park ■ Call Pickup ■ Conference ■ Consult ■ Directory (Display Feature) ■ Display, Softkeys, and Control Buttons ■ Drop ■ Exit (Display Feature) ■ Hold ■ Inspect (Display Feature) ■ Intercom (Automatic/Dial) ■ Last Number Dialed (Redial) ■ Leave Word Call
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■ Manual Exclusion ■ Message Retrieval (Display Feature) ■ Mute ■ Normal (Display Feature) ■ Priority Calling ■ Reset Speakerphone ■ Select Ringing Pattern ■ Self-Test ■ Send All Calls ■ Speaker and Speakerphone ■ Stored Number (Display Feature) ■ Time/Date (Display Feature) ■ Timer (Display Feature) ■ Transfer ■ Volume Control Conventions 0 The following conventions are used in this document: ■ Buttons you press on the voice terminal are shown as follows: Speaker ■ When referring to the softkey
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■ The phrase “go off-hook” means that you must lift the handset, or press the Speaker button. The phrase “go on-hook” means that you must replace the handset on the handset cradle, or press the Speaker button. ■ For most of the procedures given in this document, you are instructed to go off-hook to access the feature. This is not always required, especially when you are cancelling or deactivating a feature using the softkeys or the feature buttons. ■ If your voice terminal is an Attendant B
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■ The following table lists the features you can use from your voice termi- nal. Your system administrator will give you a list of the feature access codes. Write them into this table. Feature Feature Access Code Abbreviated Dialing Program Access Personal List 1 Access Personal List 2 Access Personal List 3 Access Automatic Callback Deactivate Call Forwarding - All Calls Activation Deactivation Call Forwarding - Busy/Don’t Answer Activation Deactivation Call Park Activation Answer Back Call P
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Abbreviated Dialing 0 The Abbreviated Dialing (AD) feature allows you to store phone numbers and feature access codes for repeated use. This section describes two different ways of storing AD numbers: automatic dialing buttons and personal AD lists. Automatic dialing buttons give you direct access to a designated number that is not stored on an AD list. Automatic dialing buttons must be activated through system administration before you can program a phone number for that button. Up to thr
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To place a call using an automatic dialing button, do the following: 1. Go off-hook. ■ You hear a dial tone. 2. Press an assigned Automatic Dialing button. ■ You hear a ringback tone. ■ The called number is displayed. Personal AD Lists 0 To program a personal AD list item, do the following: 1. On a sheet of paper, write down the phone numbers and feature access codes you want to store. 2. Go off-hook. ■ You hear a dial tone. 3. Do one of the following: a.Press , Menu and then press Prog. b.Pres
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7. Press . # ■ You hear a confirmation tone followed by a dial tone. 8. Repeat Steps 5 through 7 if you want to program additional items on the same list. 9. Go on-hook when you are finished. Start over with Step 1 if you want to program items on a different personal list. To place a call using a personal list item, do the following: 1. Go off hook. ■ You hear a dial tone. 2. Do one of the following: a.Press . Personal List b. Dial the desired AD personal list feature access code _____ (this
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To use the Automatic Callback feature, do the following: 1. After you hear a ringback tone or a busy tone, do one of the following: a.Press , Menu and then press AutCB. b.Press . Auto Callback ■ You hear a confirmation tone. 2. Go on-hook. ■ When the called telephone becomes available again, your tele- phone rings with priority ringing (a 3-burst ringback). 3. Go off-hook. ■ You hear a ringback tone and the call is placed to the number you originally called. If you decide that you want to cance
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To access the bridged appearance to answer a call, make a call, or bridge on to an existing call, do the following: 1. Go off-hook. ■ You hear a dial tone. 2. Press the bridged call appearance button. ■ You hear a dial tone from the bridged call appearance, are con- nected to an incoming call, or are bridged onto an existing call. Call Forwarding 0 There are two Call Forwarding features you can use: Call Forwarding - All Calls and Call Forwarding - Busy/Don’t Answer. Call Forwarding - All Call
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c. Dial the Call Forwarding - All Calls feature access code _____ or the Call Forwarding - Busy/Don’t Answer feature access code _____. ■ You hear a dial tone. 3. If your voice terminal is administered with “console” permissions, dial your own extension number. Otherwise, go to Step 4. ■ You hear a dial tone. 4. Dial the telephone number to where the calls will be forwarded. ■ You hear a confirmation tone. 5. Go on-hook. To cancel either type of Call Forwarding, do the following: 1. Go off-hoo
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Call Park 0 The Call Park feature allows you to park a call on the server, and then recon- nect the call using your voice terminal or a different voice terminal. To park a call at your extension (for retrieval from any extension), do the following: 1. While active on a call, press Transfer . ■ You hear a dial tone. 2. Do one of the following: a.Press , Menu and then press CPark. b.Press . Call Park c. Dial the Call Park feature access code _____. ■ You hear a confirmation tone. 3. Press Transfe
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3. Dial your own extension number. ■ You hear a confirmation tone, and then you are connected to the parked call. To retrieve a call parked at a different extension, do the following: 1. Go off-hook. ■ You hear a dial tone. 2. Dial the Answer Back feature access code _____. ■ You hear a dial tone. 3. Dial the extension number of the person that parked the call. ■ You hear a confirmation tone, and then you are connected to the parked call. Call Pickup 0 The Call Pickup feature allows you to ans
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2. Do one of the following: a.Press , Menu and then press CPkUp. b.Press . Call Pickup c. Dial the Call Pickup feature access code _____. ■ You are connected to the incoming call. To pick up a call when you are already active on another call, do the following: 1.Press . Hold ■ The current call is placed on hold, and the green status lamp at the call appearance flutters. 2. Do one of the following: a.Press , Menu and then press CPkUp. b.Press . Call Pickup c. Dial the Call Pickup feature access
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2. Dial the number of the new party, and wait for an answer. ■ You can privately discuss the call with the new party at this time. If you want to establish the conference call, continue with Step 3. If there is no answer or the line is busy, press the held call appear- ance button to return to the held call. 3. Press Conf again. ■ All parties are connected on the conference call. 4. Repeat Steps 1 through 3 to add more parties to the conference call. To create a conference call when you have a
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Consult 0 In a hotel front office, you may be required to answer calls for other coworkers. If so, calls intended for those coworkers may be redirected to you by the Call Coverage feature. These calls can be answered the same as any other call. During the call, you may need to leave a message for your coworker or consult with them about the call. To leave a message for a coworker to call the original caller's extension, do the following: 1. Press the Cover Callback button while connected to
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Directory (Display Feature) 0 You can search the server’s names directory from your voice terminal and place calls to coworkers or guests after displaying their name. To search the directory for a name, do the following: 1. Do one of the following: a.Press , Menu and then press Dir. b.Press . Directory 2. Dial the keypad digits that correspond to the letters used to spell the name for the person you want to locate. You can use any of the formats listed below: # ■ Last name, first name (for ex
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The following special conditions apply when you use the keypad digits with the Integrated Directory feature: ■ Use # for a space and a comma. ■ Use 7 for the letter Q. ■ Use 9 for the letter Z. Display, Softkeys, and Control Buttons 0 Entering Softkey Mode and Viewing the Three Feature Option Screens 0 There are three separate feature option screens. Each of these screens allows you to select from four different features for a total of 12 features. There are more than 12 features available fr
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cancel the message, press the softkey below CnLWC (the Cancel Leave Word Calling feature). To see the next set of features, press the display control button labeled Next > ; to see the previous set, press the display control button labeled < Prev . Press Next > or < Prev until the feature you want to use appears on the display. Using the Softkeys to Activate a Feature 0 To access a feature with the softkeys (Priority Calling is used in this example), do the following: 1. Go off-hook. ■ You
