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®
SoundPoint IP 500 for SIP
USER GUIDE
Sel
Forward
Del
Conference
Transfer
Menu
Call Lists
Voice Mail
1 2 3
Speed Dial
ABC DEF
Do Not Disturb
Time & Date 4 5 6
GHI JKL MNO
Redial
7 8 9
Hold
PQRS TUV WXYZ
0 #
*
OPER
User Guide
®
SoundPoint IP 500 for SIP
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Contents Introduction ............................................... 1 Parts List ................................................... 1 ® Installing SoundPoint IP 500 SIP.................. 2 Connecting Network and Power Source................................2 Connecting the Handset and Optional Headset ....................3 Attaching the Base.................................................................3 Features .................................................... 4 Key Descriptions .......
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Distinctive Ringing / Call Treatment.....................................15 Presence / Status / Buddy Lists...........................................15 Instant Messaging................................................................16 Multilingual Support (Localization).......................................16 Phone Reboot......................................................................16 Troubleshooting ........................................ 17 Safety and Compliance....................
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Introduction ® Thank you for choosing the SoundPoint with your System Administrator that your IP 500 SIP, a full-duplex, handsfree network is prepared for configuring your telephone. This unit provides business SoundPoint IP 500 SIP telephone or con- telephony features and functions such as sult the Administrator Guide SoundPoint Multiple Call Appearances, Call Hold, IP SIP for more information. As well, be Transfer, and Conference over an IP sure to read the Parts List, and the Safety n
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® Installing SoundPoint IP 500 SIP This section provides basic installation The SoundPoint IP 500 SIP User Guide instructions and information for obtaining includes regulatory compliance infor- the best performance with the SoundPoint mation that your System Administrator IP 500 SIP telephone. If you require addi- should review and can also be found at tional information or assistance with your http://www.polycom.com. new telephone, please contact your System Administrator. Connecting Netw
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LAN PC HEADSET HANDSET Connecting the Handset and Optional Headset 1. Connect the short straight end of the telephone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of (Optional) the telephone. 2. Connect the headset (optional accessory) to the headset jack on the back of the telephone. For a list of currently supported headsets, go to: http://www.polycom.com LAN PC HEADSET HANDSET Attaching the Base 1. Place all cords in the re
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Features Line/Speed Dial Keys Use these keys to activate up to three lines or speed dials that can be assigned to your telephone. Display Control Keys Speakerphone Use the arrow keys to scroll through the Microphone Mute displayed information. S Se el l Use the Sel key to select a field of displayed data Headset and the Del key to D De ell Directories delete it. Services Feature Keys Menu Access important features Call Lists ABC DEF Messages using these keys. Soft Keys 1 2 3 1 2 3 Con
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Key Descriptions Sel Sel S Se el l Key Description S Se el l S Se el l S Se el l S Se el l Line or Speed Dial keys. Sel Sel Del D Se ell S De ell Del D De ell Directories D De ell Access to local directories and call lists. Directories D De ell Directories Del Del Directories Directories Directories Services Services Access to special services (future implementation). Services Del Servic D ee sl Services Services Directories Menu Menu Menu Del M De en lu Menu Menu D Ca irle l c Lt io st rs ies C
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® Using SoundPoint IP 500 SIP Placing a Call During a call, users can alternate Using the Handset: S Se el l between handset, headset, or 1. To obtain dial tone, pick up the handset. handsfree modes by pressing the 2. Dial the desired number, and keys. D De el l S Se el l C Do irn ef c e tr o e rn ie cs e OR † Services Dial by SIP URL or IP address: Menu D De el l • After obtaining dial tone press the Name soft key Call Lists D Co irn ef c e tr o e rn ie cs e ABC DEF Messages 1 2 3 • En
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S Se el l D De el l D Co irn ef c e tr o e rn ie cs e Answering a Call Services Menu Using the Handset: Call Lists ABC DEF Incoming calls may be Messages Pick up the handset. 1 2 3 1 2 3 ignored by pressing the Buddy Status ABC DEF The active call will appear on the display Do Not Disturb EndCall soft key or . GHI JKL MNO My Status 4 5 6 showing call duration and destination. 4 5 6 This will cancel ringing on GHI JKL MNO the telephone and transfer PQRS TUV WXYZ Redial Using Handsfree Spea
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Local Conferencing During a call, up to three callers may be placed in conference using the telephone’s local conferencing feature. 3. Dial the telephone number of the 1. Place a call to the first party. third party. 2. Add another party to the conference 4. When the new party answers, press by pressing Confrnc to obtain a new Confrnc again to join both parties. line. (Active call is placed on hold.) Ending the call on the conference originator’s Hang up or press the EndCall soft key on
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Call Forwarding Calls may be Forwarded (Diverted) to To turn call forwarding off: another extension as follows: 1. Press the Forward soft key from the 1. Press the Forward soft key from the telephone’s idle display. telephone’s idle display. 2. (Optional) If multiple lines are in 2. (Optional) If multiple lines are in use, Select from which line to dis- use, select which line to forward. able Call Forward. 3. Select Contact: and press Edit to 3. Press Disable. enter a number to forward all f
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S Se el l Headset Auto Mode As an option, the headset can be permanent- Subsequent calls to or from this telephone D De el l ly enabled to place and receive calls from using the headset will activate the icon D Co irn ef c e tr o e rn ie cs e S Se el l any audio keys on the telephone - especially on the display permanently. Pressing the useful for regular headset users. To do this: line keys or Answer soft key to receive a Services call will now connect to the user’s headset 1. Press Menu
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S Se el l D De el l S Se el l Call Lists D Co irn ef c e tr o e rn ie cs e SoundPoint IP 500 SIP maintains a local list For additional choices, press More fol- Services of calls missed, received, and placed. lowed by: Menu D De el l 4. Info to view information about the C Do irn ef c e tr o e rn ie cs e Call Lists Press or followed call. ABC DEF Messages by Missed, Received, or Placed Calls as 1 2 3 1 2 3 Services Buddy Status 5. Save to store the call to the local desired. Call informat
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Speed Dial S Se el l Pre-assigned numbers can be associated An additional speed dial key for Jane can be with line keys for rapid automated dialing. added to the previous example as follows: Speed Dial entries are placed consecu- 5. Repeat steps 1-3 above for Jane’s tively underneath assigned line keys on the contact details. S Se el l D De el l C Do irn ef c e tr o e rn ie cs e telephone. 6. Enter Speed Dial Index as “2”. Example: To assign Joe to a Speed Dial Services 7. Press Submit to c
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Multiple Lines SoundPoint IP 500 SIP can display up to three lines, each associated with their own line key to the left of the screen. Lines can be config- ured for local Directory Numbers (DNs), such S Se el l as your main extension and a private line or for Speed Dial shortcuts on outbound dialing. Del Del Directories Typically, the top-most line key is reserved for Services the principle DN of the telephone. Depend- Menu Call Lists ing on how your telephone is configured, the ABC DE
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S Se el l D De el l C Do irn ef c e tr o e rn ie cs e Voice and Text Messaging Services Menu * Users can send and receive both Voice and To read text messages: Call Lists Text messages on the SoundPoint IP 500 ABC DEF 1. Press Messages and select Instant 1 2 3 SIP telephone. Receiv1 ed messages will be 2 3 Buddy Status Messages, ABC DEF indicated by a flashing Message Waiting Do Not Disturb GHI JKL MNO OR Indicator LED on the front of the telephone My Status 4 5 6 4 5 6 and optionally a vi
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S Se el l Distinctive Ringing / Call Treatment S Se el l D De el l Users can set distinctive incoming ringing 5. Press to change any default ring D Co irn ef c e tr o e rn ie cs e tones for callers in their local directory. type and enter a number correspond- S Se el l Services This allows you to identify a contact by a ing to one of the 21 ring types avail- Menu D De el l specific ring tone. able. (See Ring Type in this guide C Do irn ef c e tr o e rn ie cs e Call Lists ABC DEF for furt
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To monitor the status of the Buddy List, To send status information to other tele- press Buddies from the idle display. The dia- phones within the list, press MyStat from gram shows a typical Status screen display the idle display. Change your current of monitored telephones. status if required. Presence informa- tion will also be sent to those telephones “watching” when the user goes off-hook or invokes Do Not Disturb. Sel S Se el l Sel Del D De el l Del Directories D Co irn ef c e tr oe
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Troubleshooting No Display or Incorrect Display • If using an AC wall adapter make • If the idle display is not similar to sure the DC jack is properly con- that shown on Page 4, try reboot- nected at the rear of the telephone. ing the telephone (See Page 16) or cycling power and allow the unit • If using inline powering from to reboot. Contact your System a switch or hub, check that the Administrator if the display still switch/hub is correctly supplying shows problems. power to that p
