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mfh05cvr1.QXD (with binding) 3/1/01 12:12 PM Page 1
Multibutton Telephone
Feature Handbook
NEC America Inc., Corporate Networks Group
4 Forest Parkway, Shelton, CT 06484
TEL: 203-926-5400 FAX: 203-929-0535
cng.nec.com
92600MFH05
April 2001
Printed in U.S.A. (1964)
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92700 - 14 Your Multibutton Telephone Alphanumeric Display Ringer/Splash Tone 302 STA 302 Volume Control (Not available Soft Keys on all models) (Not available on all models) 123 45 CLEAR One Touch 67 8 9 10 CHECK Keys 1 234 56 78 9 10 11 12 Programmable 13 14 15 16 17 18 Function Keys 19 20 21 22 23 24 MW Abbreviated 1 2 3 Dialing DIAL CALL 1 4 5 6 Dual Line LND CALL 2 FLASH Appearance Keys 7 8 9 CONF MIC DND Last Number 0 Redial SPK VOL HOLD Do Not Disturb Microphone Cutoff Message Speaker
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Table of Contents Using Your Telephone.....................................................1 Handsfree Options . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Using All Those Features! ...............................................2 Calling a Co-Worker . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Handling And Rerouting Your Calls . . . . . . . . . . . . . . .3 When Your Call Can't Go Through . . .
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Table of Contents Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Forced Trunk Disconnect . . . . . . . . . . . . . . . . . . . . . .50 General Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Group Call Pickup
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Table of Contents Outside Calls, Placing . . . . . . . . . . . . . . . . . . . . . . . . .86 Converting from Pulse to Tone Dialing . . . . . . . .87 Are You Behind a PBX? . . . . . . . . . . . . . . . . . . .87 You May Have a Private Line . . . . . . . . . . . . . . .88 If You Hear a Warning Tone . . . . . . . . . . . . . . . . .88 How Prime Line Works . . . . . . . . . . . . . . . . . . . .88 Did Your Call Go Through? . . . . . . . . . . . . . . . . .89 Paging . . . . . . . . . . . . . . . . .
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Table of Contents Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125 Calling Your Mailbox . . . . . . . . . . . . . . . . . . . . .126 Leaving a Message . . . . . . . . . . . . . . . . . . . . . . .126 Forwarding Calls to Your Mailbox . . . . . . . . . . .126 Emulating a Personal Answering Machine . . . . .127 Transferring Calls to a Mailbox . . . . . . . . . . . . .128 Recording Your Call . . . . . . . . . . . . . . . . . . . . . .128 Voice Over . . . . . . . . . . .
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Using Your Telephone Your telephone's Alphanumeric Display helps you use features and tells you about your calls. For example, a ringing outside line may dis- play a name before you answer it. (You may be able to change the time and date on your phone if it's not correct. Turn to page 117 for more.) Press a One-Touch Key for one-button contact with co-workers and outside callers, or when using certain features. To learn how to pro- gram your One-Touch Keys, go to page 78. Function Keys are norma
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Using All Those Features! Calling a Co-Worker You can dial a co-worker on the Intercom (page 59), or use Paging (page 90) if you don't know where they are. When you must get through right away, interrupt a call using Barge In (page 18). Certain Intercom calls may ring your phone on function keys as Multiple Directory Numbers (page 71). Visitors at your entrance door can call you on the Intercom using a Door Box (page 44). Outside Calls You can Answer Outside Calls that ring your phone or flash y
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Using All Those Features! Handling And Rerouting Your Calls Use Hold (page 56) to have your FOLLOW CALL ME FWD call wait at your phone. Or, Park it in orbit for a co-worker (page 92). DND HOLD Have a call for a co-worker? SEL. DISPL. PARK Transfer it to them (page 118). Don't know where they are? Use Meet Me Paging Transfer (page 121) so they can pick it up wherev- er they are. If you want the call to come back when your co-worker is done, use Serial Call (page 114). When you leave your desk, th
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Using All Those Features! There's no need to keep redialing your outside call if it's busy or unan- swered - use Repeat Redial instead (page 103). And when your sys- tem's lines are busy, Trunk Queuing (page 123) lets you wait for a free one. If you have an emergency, Forced Trunk Disconnect (page 50) allows you to get through on a busy line right away. With Voice Over (page 129), talk to a busy user - while they keep talking to their initial caller. When you're busy on a call, you can do the sa
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Using All Those Features! When You Work In Groups If you and your co-workers handle each other's calls, you might want to be in a Department Calling group (page 35). Someone calling your group's number goes through to any- one who's available. You can even have Department Step Calling (page 37) send your personal calls to your group when you're not avail- able. To answer a call already ring- ing a co-worker's phone, use Group Call Pickup (page 52). When you're on a call and you want the others i
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Using All Those Features! Have a Telephone Meeting Conference (page 33) allows you to quickly set up a telephone meeting. When your phone allows Voice Call Conference (page 34), others can join your outside call just by pressing the line key. Use Meet Me Conference (page 63) to set up a meeting which lets others join if they choose. Optionally, you can use Meet Me Paging (page 65) to set up a meet- ing on a page zone. To join two outside callers together and leave them to talk privately, use Tan
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Using All Those Features! (page 98). Need one-button Transfer and calling for a co-worker? Program a Hotline (page 58) on another function key. (When you see in this handbook, the operation needs a Programmable Function Key.) Are you a secretary - or do you have a secretary that handles your calls? Set up Secretary Call buzzer keys (page 109). You can use Secretary Call Pickup (page 110) to quickly pick up calls intended for your secretary or boss. Tired of always reaching for the handset or cra
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Using All Those Features! Your Phone Does the Talking The optional Voice Announce Unit (page 124) gives your system digital recording and play back capability. This lets you handle callers with that important "Personal Touch". For example, if you don't have an operator, the Automated Attendant (page 16) can answer your calls and play a list of dialing options to your callers. Use Personal Greeting (page 96) to greet your callers with your own recorded voice, and then forward them to a co-worker.
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Using All Those Features! And, Your Super Display Does The Thinking Do you want a feature but not know how to use it? Have you ever been busy on a call and not ? remembered the options your phone provides? If you have an optional Super Display Telephone, the Soft Keys on your telephone do the thinking for you. When you use your Super Display, your One-Touch Keys automatical- ly turn into Soft Keys. A Soft Key is a variable feature key - the function of the key changes to match what you are do
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Using All Those Features! To find out more on using your Soft Keys, use the plastic laminated Reference Card that came with your phone. 92700 - 07 CHECK CLEAR TRUNK 01 9265400 [DIRECTORY] [MENU] CHECK CLEAR TRUNK 01 9265400 CONFERENCE REPEAT DIAL SAVED DIAL ABB: COMMON ABB: GROUP [ ] CHECK CLEAR TRUNK 01 NUMBER SAVED [DIRECTORY] [MENU] 10
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Abbreviated Dialing Abbreviated Dialing gives you quick access to numbers you call fre- quently. This saves time, for example, when calling a client with whom you deal often. Instead of dialing a long telephone number, you just use Abbreviated Dialing. There are three types of Abbreviated Dialing: Common, Group and Personal. All co-workers within your Tenant Group can share the Common Abbreviated Dialing numbers. All co-workers in your Department Calling Group can share the Group Abbreviated Dia
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Abbreviated Dialing To dial a Common 1. + . Abbreviated Dialing 2. Dial bin number. number: The stored number dials out. The sys- tem selects a line for you. OR 1. + or (Common Abbreviated Dialing). To preselect, press a line key instead of CALL1. 2. Dial Common Abbreviated Dialing bin number. The stored number dials out. Unless you preselect, the system selects a line for you. 1. + . To dial a Group 2. Dial bin number. Abbreviated Dialing The stored number dials out. The sys- number: tem sele
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Abbreviated Dialing To check your stored 1. Abbreviated Dialing 2. (Common only). numbers: 3. Dial the Abbreviated Dialing code (e.g., 001). If the entire stored number is too long for your phone's display, press * to see the rest of it. To check more Abbreviated Dialing numbers, repeat from step 2. 4. 13
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Account Codes Account Codes are codes you enter that help keep track of outside calls. There are two types of Account Codes: Optional and Forced. With optional codes, the Account Codes you enter are solely for cate- gorizing your calls. For example, if you work in an accounting firm that must bill back customers for time on the phone, Optional Account Codes are for you. Forced Account Codes also let you categorize calls, but you must enter one before placing outgoing calls. If you don't enter th
