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Title page
Nortel Mobile Communication 3100 Series Portfolio
Mobile Communication Client 3100 for
BlackBerry
User Guide
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Contents Contents New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Revision history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Getting help from th
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Contents Installing or upgrading MCC 3100 for BlackBerry using the BlackBerry Enterprise Server . . . . . . . . . . . . . . . . . . . . . . . . . 22 Uninstalling MCC 3100 for BlackBerry . . . . . . . . . . . . . . . . . . 22 Uninstalling the database . . . . . . . . . . . . . . . . . . . . . . . . . 22 Uninstalling the MCC 3100 application using the Desktop Manager . . . . . . . . . . . . . . . . . . . . . . . 23 Uninstalling the MCC 3100 application using the BlackBerry . . . . . . . . .
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Contents Accessing Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Advanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Friends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Adding a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Importing a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Editing a friend . . . . . . . . . . . . . . .
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Contents 6
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New in this release New in this release The following sections detail what is new in Mobile Communication Client 3100 for BlackBerry in MC 3100 Release 2.1. Features Nortel Mobile Communication 3100 (MC 3100) Release 2.1 introduces two new installation and upgrade options: over the air and from the BlackBerry Enterprise Server. Installation or upgrade over the air requires a BlackBerry cellular data plan. You invoke the installation or upgrade yourself. Your system administrator can deploy
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New in this release October 2007 Standard 01.02. This document is up-issued to contain fixes for configuring Mobile Communication Gateway 3100 addresses and revised Outgoing Call Service DN requirements. September 2007 Standard 01.01. This document is issued to support the Nortel Mobile Communications 3100 Series Portfolio on Nortel Communication Server 1000 Release 5.0. 8
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How to get help How to get help This chapter explains how to get help for Nortel products and services. Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. From this site, you can: • download software, documentation, and product bulletins • search the Technical
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How to get help Getting help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: www.nortel.com/erc Getting help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the te
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Introduction Introduction This section contains the following topics: • “MCC 3100 for BlackBerry features” on page 11 • “Before you begin” on page 12 • "System and network requirements" on page 13 • “Installation” on page 14 • "About this guide" on page 14 MCC 3100 for BlackBerry features The Nortel Mobile Communication Client 3100 (MCC 3100) for BlackBerry application allows you to achieve real-time communication with the Nortel Mobile Communication Gateway 3100 (MCG 3100) and Nortel Communi
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Introduction • Redirect your incoming calls to alternative contact locations (for example, office, home, other). • Associate a single number with all of your outbound calls. Use the following call modes: — Direct Outbound—This is the basic mode. You can initiate calls directly from your BlackBerry to other parties by dialing or selecting friends to call. This direct mode uses an Outgoing Call Service DN to access the MCG 3100 in the enterprise.The MCG 3100 then dials the number entered in
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Introduction System and network requirements The MCC 3100 for BlackBerry has the following system requirements. Important Notice: Users are advised to select and use headsets which are designed to reduce excessive sound pressure levels or acoustic shocks. Users should check that their headsets do meet their respective National or International Acoustic and Safety requirements. Table 1: System requirements Hardware and Type software Operating system Research in Motion BlackBerry operating sy
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Introduction trackball does not work. In these models, when a Choice Group is highlighted, the trackball is used to change the selection; the menu button causes the display of the menu. When a Choice Group is not highlighted, the trackball causes the display of the menu. This document covers the user interface of the rest of the BlackBerry devices, where the trackball causes the menu to display. Network specifications You must meet the following network specifications: • Cellular network su
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Introduction Related publications The following publications relate to the MCC 3100 for BlackBerry: • Nortel Mobile Communication Client 3100 for BlackBerry Quick Reference Card (NN42030-105) • Nortel Mobile Communication 3100 Series Planning and Engineering Guide (NN42030-200) • Nortel Mobile Communication Gateway 3100 Installation Guide (NN42030-300) • Nortel Mobile Communication Gateway 3100 Release Notes (NN42030-403) • Nortel Mobile Communication Gateway 3100 Administration Guide (NN42
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Introduction 16
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Software installation Software installation This section contains the following: • “Installing MCC 3100 for BlackBerry from a computer” on page 18 • “Installing MCC 3100 for BlackBerry over the air” on page 20 • “Upgrading MCC 3100 for BlackBerry from a computer” on page 20 • “Upgrading MCC 3100 for BlackBerry over the air” on page 22 • “Installing or upgrading MCC 3100 for BlackBerry using the BlackBerry Enterprise Server” on page 22 • “Uninstalling MCC 3100 for BlackBerry” on page 22 This sec
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Software installation Installing MCC 3100 for BlackBerry from a computer Prior to installation, obtain the MCC 3100 for BlackBerry software from your system administrator. 1. Connect the BlackBerry to a PC using a Universal Serial Bus (USB) cable. 2. Extract the MCC 3100 files to any folder on your computer. 3. Locate the folder where you extracted the MCC 3100 files. You require the following files to install the application: — MCC3100-BB.alx — MCC3100-BB.cod — .properties — xxx.Eula.html
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Software installation Figure 1: Application loader wizard file selection 8. Select any applications that are listed and click Delete. Each item must be deleted individually. 9. Click Add. 10. Browse to the folder with the extracted MCC 3100 files. 11. Select MCC3100-BB.alx and click Open. The applications appears in the Device Application Selection dialog box. 12. Confirm that the applications are checked. 13. Click Next. 14. Acknowledge licensing and security prompts that appear during the
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Software installation Installing MCC 3100 for BlackBerry over the air 1. On the BlackBerry, select Start > BlackBerry Explorer. 2. Use the following address format to access the software web site: http://:8080/m 3. Highlight the software load that you will install. 4. From the menu, select Get Link. 5. Click Download. 6. Acknowledge other licensing and security prompts that may appear during the process of installing the application on the mobile device. 7. After downlo
