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HP EliteBook 9470m Notebook PC
Maintenance and Service Guide
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© Copyright 2012, 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set for
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during
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iv Safety warning notice
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Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 8 Display ................................................................................................................................... 8 Top ..............................................................................
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Drive handling ......................................................................................... 37 Grounding guidelines .............................................................................................. 37 Electrostatic discharge damage .................................................................. 37 Packaging and transporting guidelines ........................................ 39 Component replacement procedures .........................................................
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Navigating and selecting in Computer Setup ............................................... 92 Restoring factory settings in Computer Setup ................................................ 93 Updating the BIOS ................................................................................... 94 Determining the BIOS version ..................................................... 94 Downloading a BIOS update ...................................................... 95 Using Advanced System Diagnostics
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SUSE Linux – Backup and recovery ........................................................................................ 116 Creating backups .................................................................................................. 116 Backing up your information ................................................................................... 116 Performing a system recovery ................................................................................. 117 USB Recovery option ...
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1 Product description Category Description Product Name HP EliteBook 9470m Notebook PC Processors Intel® Core® processors: ● i3-3217U 1.8-GHz, 3-MB L3 Cache, 17W ● i5-3317U 1.7-GHz (max turbo frequency 2.6-GHz), 3-MB L3 Cache, 17W ● i5-3427U 1.7-GHz (max turbo frequency 2.7-GHz), 3-MB L3 Cache, 17W ● i7-3667U 1.8-GHz (max turbo frequency 2.9-GHz), 4-MB L3 Cache, 17W Chipset Mobile Intel QM77 Graphics Intel UMA Graphics with shared video memory: Intel HD Graphics 4000 Panels 35.6-cm (14.0-in), 3.
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Category Description Memory Two customer-accessible/upgradable memory module slots DDR3 PC3-1600-MHz dual channel support Supports 16384-MB of system RAM in the following configurations: 16384-MB (8192-MB×2) ● 8192-MB (8192-MB×1 or 4096×2) ● 6144-MB (4096-MB+2048-MB) ● 4096-MB (4096-MB×1 or 2048-MB×2) ● 2048-MB (2048×1) ● Flash cache Samsung 32-GB MLC mSATA module, not available on computer models equipped with SSD, SED, or 256 mSATA. Supports no Flash cache module configuration. Hard drive Supp
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Category Description Ethernet Intel 82579LM 10/100/1000 Ethernet network interface card (NIC) with iAMT Intel 82579LM Gigabit Network Connection NIC Power Down technology S3/S4/S5 wake on LAN Ethernet cable not included Wireless Integrated wireless local area network (WLAN) options by way of wireless module Three WLAN antennas built into display assembly Support for the following WLAN formats: ● QC/Atheros AR9462 802.11a/b/g/n 2x2 BT4.0 combo ● Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Blue
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Category Description Ports Audio-in (mono microphone) Audio-out (stereo headphone) Battery connector DisplayPort 1.1a Docking connector HP Smart AC adapter RJ-45 (Ethernet) USB 3.0 ports (2) USB 3.0 charging/powered port (1) VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug and autodetection for correct output to wide-aspect vs. standard aspect video Keyboard/pointing devices Full chiclet keyboard, backlit, dual-point, spill-resistant with durakeys Gesture
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Category Description Operating system Preinstalled: Windows® 7 Home Premium 64- and 32-bit with Microsoft Basics (in ● Canada, Japan, and the United States) Windows 7 Professional 64- and 32-bit with Microsoft Basics (in Canada, ● Japan, and the United States) Windows 8 Professional 64 with Windows 7 Professional 32 or 64 image ● and with Microsoft Basics (in Canada, Japan, and the United States) Windows 8 Professional 64 with Microsoft Basics (in Canada, Japan, and ● the United States) Windows
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Category Description Preinstalled with Microsoft Office Windows 7: Windows 7 Home Basic 32-bit with Office Transition (emerging markets ● only, not available in Japan) Windows 7 Home Premium 64- and 32-bit with Office Transition (not ● available in Japan) Windows 7 Home Premium 64-bit with Office 2010 Personal (only ● in Japan) Windows 7 Home Premium 64-bit with Office 2010 Home and Business ● (only in Japan) Windows 7 Home Premium 64-bit with Office 2010 Professional (only ● in Japan) Windows
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Category Description Restore media–DR-DVD: Windows 7 without Windows DVD ● Windows 7 with Windows DVD ● Windows 8 ● Restore media–OS-DVD: ● Windows 7 Home Basic 32-bit ● Windows 7 Home Premium 64- and 32-bit ● Windows 7 Professional 64- and 32-bit Certified: SuSE Linux 64-bit Service Pack 2 ● Web-only support: ● Windows XP Pro 32-bit ● Windows 7 Home Basic 64-bit ● Windows 7 Enterprise 64- and 32-bit ● Windows 7 Ultimate 64- and 32-bit Serviceability End user replaceable parts: AC adapter ●
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2 External component identification Display Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (3) Internal microphones (2) Record sound. (4) Webcam light (select models only) On: The webcam is in use. 8 Chapter 2 External component identification
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Component Description (5) Webcam (select models only) Records video and captures still photographs. To use the webcam in Windows 7, select Start > All Programs > HP > HP Webcam. For information on using the webcam in Windows 8, access Help and Support. From the Start screen, type help, and then select Help and Support from the list of apps. For information on using the webcam, access Help and Support. From the Start screen, type help, and then select Help and Support from the list of apps. (6) I
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Component Description (1) Pointing stick Moves the pointer and selects or activates items on the screen. (2) Left pointing stick button Functions like the left button on an external mouse. (3) TouchPad on/off button Turns the TouchPad on and off. (4) TouchPad zone Moves the pointer and selects or activates items on the screen. (5) Left TouchPad button Functions like the left button on an external mouse. (6) Right pointing stick button Functions like the right button on an external mouse. (7) Rig
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Lights NOTE: Windows 7 keyboard shown. Component Description (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. (2) Microphone mute light ● On: Microphone is off. ● Amber: Microphone is on. (3) Num lock light On: Num lock is on. (4) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. Amber: All wireless devices are off. ● (
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Buttons and fingerprint reader (select models only) NOTE: Windows 8 keyboard shown. 12 Chapter 2 External component identification
