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Voice Processing System
Model KX-TVM50/KX-TVM200
ACD Report Server
Model KX-NCV200
Installation Manual
Thank you for purchasing a Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
Voice Processing System: Version 1.0
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System Components This product consists of the following system components when fully-equipped with all available optional cards. KX-TVM50 Model Description Main Unit KX-TVM50 Voice Processing System Optional Cards KX-TVM502 2-Port Hybrid Expansion Card KX-TVM503 2-Port Digital Expansion Card KX-TVM524 Memory Expansion Card KX-TVM594 LAN Interface Card KX-TVM296 Modem Card KX-TVM200 Model Description Main Unit KX-TVM200 Voice Processing System Optional Cards KX-TVM204 4-Port Digital Expansion C
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Important Safety Instructions When using telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Follow all product warnings, cautions, and instructions. Read all the information contained in this manual. Close and secure the front cover when the unit is in operation. This unit is equipped with a 3–wire earthing plug. The plug will only fit into an earthed power outlet. Do not mo
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For users in Taiwan only: Lithium batteries can be found in the circuit boards of the main board and optional cards of the PBX. When disposing of any of the above products, all batteries must be removed. Follow the applicable laws, regulations, and guidelines in your country/area regarding disposal of batteries. When replacing a battery, use only the same battery type, or an equivalent recommended by the battery manufacturer. Regarding removing or replacing a battery in the circuit b
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WARNING • UNPLUG THIS UNIT FROM POWER OUTLETS IF IT EMITS SMOKE, AN ABNORMAL SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN AUTHORISED SERVICE CENTRE. THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL. WHEN A FAILURE OCCURS WHICH EXPOSES ANY INTERNAL PARTS, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER. DISCONNECT THE TELECOM CONNECTION BEFORE D
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Other Information This product is only for connection behind a suitable PBX and should not be connected directly to the network. Panasonic Communications Co., Ltd. declares that the KX-TVM50E/KX-TVM200E/KX- NCV200E and KX-TVM50NE/KX-TVM200NE/KX-NCV200NE are in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this
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For Future Reference Record the information in the space below for future reference. Note The serial number of this product may be found on the label affixed to the side of the unit. You should note the serial number of this unit in the space provided and retain this manual as a permanent record of your purchase to aid in identification in the event of theft. MODEL NO. SERIAL NO. DATE OF PURCHASE NAME OF DEALER DEALER'S ADDRESS DEALER'S TEL. NO. Installation Manual 7
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Introduction Thank you for purchasing the Panasonic KX-TVM50/KX-TVM200/KX-NCV200. We are confident that this product will provide your customer or client with many years of dependable service. This Installation Manual is designed to serve as an overall technical reference for the KX-TVM50/KX- TVM200/KX-NCV200. It provides instructions for installing the VPS hardware, configuring the connected PBX for use with the VPS, and getting started with the KX-TVM/NCV Maintenance Console software. The In
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About the Other Manuals Along with this Installation Manual, the following manuals are available: Feature Manual The Voice Processing System Feature Manual is an overall reference describing VPS features. It explains what the VPS can do, and how to obtain the most of its many features. Sections from the Feature Manual are listed throughout this manual for your reference. Programming Manual The Voice Processing System Programming Manual is an overall reference for programming the VPS using KX-
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Precautions for Users in the United Kingdom FOR YOUR SAFETY PLEASE READ THE FOLLOWING TEXT CAREFULLY. This appliance is supplied with a moulded three pin mains plug for your safety and convenience. A 5 amp fuse is fitted in this plug. Should the fuse need to be replaced, please ensure that the replacement fuse has a rating of 5 amps and that it is approved by ASTA or BSI to BS1362. Check for the ASTA mark or the BSI mark on the body of the fuse. If the plug contains a removable fuse cover,
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How to replace the fuse: Open the fuse compartment with a screwdriver and replace the fuse and fuse cover. Installation Manual 11
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Table of Contents 1 Voice Processing System Overview ...................................................15 1.1 Basic System Construction ...........................................................................................16 1.1.1 Main Unit...........................................................................................................................16 1.1.2 System Connection Diagram ............................................................................................17 1
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3.2 KX-TVM/NCV Maintenance Console Installation ......................................................... 85 3.3 Starting KX-TVM/NCV Maintenance Console .............................................................. 88 4 APT/DPT Integration with a Panasonic KX-T Series PBX .................91 4.1 Guidelines for APT/DPT Integration ............................................................................. 92 4.1.1 What is APT/DPT Integration? ...................................................
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4.9.17 A Restriction on TWR/TWT Activation (KX-TD500 Only)................................................152 5 Inband Integration with a Panasonic KX-T Series PBX (KX-TVM50 only).. 153 5.1 Guidelines for Inband Integration................................................................................154 5.1.1 What is Inband Integration? ............................................................................................154 5.1.2 When to Use Inband Integration ..........................
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Section 1 Voice Processing System Overview This section provides a basic introduction to the VPS and its specifications. It briefly explains what the VPS can do, and how it is connected to and interacts with the PBX. Installation Manual 15
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1.1 Basic System Construction 1.1 Basic System Construction 1.1.1 Main Unit The KX-TVM50 is equipped with 2 jacks. Its flash memory card provides 4 hours of recording capacity. The KX-TVM200/KX-NCV200 does not provide factory-installed jacks. Its hard disk drive provides 1000 hours of recording capacity. Both systems can be expanded by adding optional service cards. KX-TVM50 Main Board Factory-installed Front Cover Cable Cover Flash Memory Card KX-TVM200/KX-NCV200 Main Board 3.5" Hard Front C
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1.1 Basic System Construction 1.1.2 System Connection Diagram Remote PC PBX PBX Telephone Company Lines DPT/APT/Inband DPT Interface Interface Internal Internal Modem Modem KX-TVM50 KX-TVM50 KX-TVM200/KX-NCV200 KX-TVM200/KX-NCV200 LAN USB PC Server PC PC PC PC Installation Manual 17
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1.1 Basic System Construction 1.1.3 Options Optional Cards—KX-TVM50 Model Model Name Maximum Quantity KX-TVM502 2-Port Hybrid Expansion Card 2 KX-TVM503 2-Port Digital Expansion Card 2 KX-TVM524 Memory Expansion Card 1 KX-TVM594 LAN Interface Card 1 KX-TVM296 Modem Card 1 Optional Cards—KX-TVM200/KX-NCV200 Model Model Name Maximum Quantity KX-TVM204 4-Port Digital Expansion Card 6 KX-TVM296 Modem Card 1 1.1.4 Initial Configuration and Expansion Capabilities KX-TVM200/ Specification KX-TVM50 KX-N
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1.1 Basic System Construction 1.1.5 Installer Equipment and Software Requirements The installer must use a PC and the KX-TVM/NCV Maintenance Console software to configure and customise the VPS. The PC can be connected via the built-in USB port of the VPS, or can access the VPS over a local network via the built-in LAN port (KX-TVM200/KX-NCV200) or an optional LAN Interface Card (KX-TVM50). Off-site programming is also possible provided an optional Modem Card is installed in the VPS. For mor
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1.1 Basic System Construction 1.1.6 Recommendations for System Configuration In order for the VPS to handle calls smoothly, generally there should be 1 VPS port for every 6 trunks connected to the PBX. If Automated Attendant (AA) service is used, allotting 1 VPS port for every 4 trunks should be sufficient. If the PBX and VPS have heavy traffic and callers cannot reach the VPS because of congestion, more VPS ports should be added. Recommendations are outlined in the following charts. KX-TVM5
