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Sun StorEdge 5310 NAS
Troubleshooting Guide
Sun Microsystems, Inc.
www.sun.com
Part No. 817-7513-11
August 2004, Revision A
Submit comments about this document at: http://www.sun.com/hwdocs/feedback
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Copyright 2004 Sun Microsystems, Inc., 4150 Network Circle, Santa Clara, California 95054, U.S.A. All rights reserved. Sun Microsystems, Inc. has intellectual property rights relating to technology that is described in this document. In particular, and without limitation, these intellectual property rights may include one or more of the U.S. patents listed at http://www.sun.com/patents and one or more additional patents or pending patent applications in the U.S. and in other countries. This do
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Contents 1. Troubleshooting Overview 1 How to Use This Manual 1 Important Notices and Information on the Sun StorEdge 5310 NAS 2 Troubleshooting Tools 3 Troubleshooting Procedures 4 Troubleshooting Flow Charts 6 Diagnostic Information Sources 8 StorEdge Diagnostic Email 8 Data Collection for Escalations 10 Log Error Messages 19 SYSLOG 19 Error Codes from the Sun StorEdge 5310 NAS LCD Display and syslog 20 About SysMon Error Notification 21 Sun StorEdge 5310 NAS Error Messages 21 UPS Subsystem
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2. NAS Head 1 Hardware 1 Contacting Technical Support 1 Problems With Initial System Startup 2 Resetting the Server 3 Preparing the System for Diagnostic Testing 4 Troubleshooting the Server Using Built-In Tools 10 Diagnosing System Errors 10 LEDs 11 Beep Codes 11 POST Screen Messages 11 LEDs and Pushbuttons 11 Front Panel LEDs and Pushbuttons 12 Rear Panel LEDs 16 Front-Panel System Status LED 18 Rear Panel Power Supply Status LED 20 Server Main Board Fault LEDs 21 System ID LEDs 23 Power-On S
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FTP Server 40 Updating the OS on the Sun StorEdge 5310 NAS 40 Sun StorEdge 5310 NAS Firmware 40 Operating System 40 Common Problems Encountered on the Sun StorEdge 5310 NAS 42 CIFS/SMB/Domain 43 NFS Issues 61 Network Issues 66 NIC speed and duplex negotiation issues. 67 File System Issues 70 Drive Failure Messages 74 File and Volume Operations 76 Administration Interfaces 78 StorEdge Features and Utilities 82 Hardware Warning Messages 84 Backup Issues 88 Direct Attached Tape Libraries 90 Freque
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Macintosh Connectivity 146 Miscellaneous Log Messages 147 Direct Attached Tape Libraries 148 SCSI ID Settings 148 StorEdge File Replicator 149 StorEdge File Replicator Issues 152 3. Storage Arrays 1 Fibre Channel FC 1 Array Overview 1 Using the Array 8 Troubleshooting and Recovery 22 Troubleshooting the Module 22 Recovering from an Overheated Power Supply 26 Setting the Tray ID Switch 29 Verifying the Link Rate Setting 30 Relocating a Command Module 31 Upgrade Requirements 31 Adding New Drives t
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Pseudo Real-time Mirroring 3 StorEdge File Replicator 3 Mirroring Variations 7 Operational State 9 Mirror Creation 10 Mirror Replication 11 Mirror Sequencing 12 Link Down and Idle Conditions 12 Cracked and Broken Mirrors 12 Cannot perform first-time synchronization of mirror system: 13 Filesystem errors, such as run check, directory broken, etc.: 13 Error messages, panics or hang condition when enabling mirror: 13 5. Clustering 1 Overview 1 6. Checkpoints/Snapshots 1 Overview 1 Volumes 1 Checkpo
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Opening the Front Bezel 5 Memory 6 Power Supply Unit 7 Fan Module 9 High Profile Riser PCI Cards 12 Gigabit Ethernet Card 13 Low Profile Riser PCI Cards 15 Qlogic HBA Removal and Replacement 16 LCD Display Module 17 Flash Disk Module 18 System FRU (Super FRU) 22 Array FRU replacement Procedures 23 Replacing a Controller 23 Replacing a Controller Battery 29 Replacing a Drive 36 Replacing a Fan 39 Replacing a Power Supply 41 Replacing an SFP Transceiver 44 viii Sun StorEdge 5310 NAS Troubleshootin
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Tables TABLE 1-1 List of Adapters 16 TABLE 1-2 Routing Table 16 TABLE A-3 UPS Error Messages 22 TABLE A-4 File System Errors 24 TABLE A-5 PEMS Error Messages 24 TABLE 2-1 Index to Problems 4 TABLE 2-2 Bootup Beep Codes 6 TABLE 2-3 Server LEDs 11 TABLE 2-4 Front Panel LEDs 13 TABLE 2-5 Front Panel Pushbuttons 15 TABLE 2-6 Rear Panel LEDs 16 TABLE 2-7 System Status LED States 18 TABLE 2-8 Power Supply Status LED States 20 TABLE 2-9 Standard POST Error Messages and Codes 24 TABLE 2-10 Extended POST
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TABLE 2-16 POST Progress LED Code Table (Port 80h Codes) 32 TABLE 2-17 Status LED Indicators 87 TABLE 2-18 Supported Tape Libraries and Tape Drives 148 TABLE 3-1 Lights on the Back of a Command Module 14 TABLE 3-2 Lights on the Front of a Command Module 23 TABLE 3-3 Lights on the Back of a Command Module 24 TABLE 3-4 Enterprise Management Window Menus 48 TABLE 3-5 Enterprise Management Window Toolbar Buttons 49 TABLE 3-6 Array Management Window Tabs 52 TABLE 3-7 Array Management Window Menus (1
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Figures FIGURE 2-1 Front Panel Pushbuttons and LEDs 13 FIGURE 2-2 Rear Panel LEDs 16 FIGURE 2-3 Location of Front-Panel System Status LED 18 FIGURE 2-4 Location of Rear-Panel Power Supply Status LEDs 20 FIGURE 2-5 Fault and Status LEDs on the Server Board 21 FIGURE 2-6 Location of Front-Panel ID Pushbutton and LED 23 FIGURE 2-7 Examples of POST LED Coding 31 FIGURE 2-8 The Update Software Panel 41 FIGURE 3-1 Controller 2 FIGURE 3-2 Label Locations on the Controller 3 FIGURE 3-3 Battery Charging/
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FIGURE 3-14 Lights on the Front of a Command Module 23 FIGURE 3-15 Lights on the Back of a Command Module 24 FIGURE 3-16 Power Supply Switches 28 FIGURE 3-17 Setting the Tray ID Switch 30 FIGURE 3-18 Verifying the Link Rate Setting 31 FIGURE 3-19 Removing and Installing a Drive 35 FIGURE 3-20 Power Supply Switches 38 FIGURE 3-21 Removing and Installing a Drive 38 FIGURE 3-22 Removing and Installing a Drive 42 FIGURE 3-23 Enterprise Management Window 45 FIGURE 3-24 Array Management Window 45 FIGU
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FIGURE 4-2 Write ordering on the Mirror 5 FIGURE 4-3 Lost transaction handling on the Mirror 6 FIGURE 4-4 The Mirror Log and Primary Journal 7 FIGURE 6-1 Physical and Logical Volume Relationship 2 FIGURE 6-2 The Copy-On-Write Mechanism for Checkpoints 4 FIGURE 6-3 Mappings for Block n Before Modification 5 FIGURE 6-4 Mappings for Block n After Modification 6 FIGURE 6-5 Creating a hardlink when a volume is checkpointed and has active checkpoints 8 FIGURE 6-6 Mappings for Block n After Deleting ck
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FIGURE 7-15 Removing the SFP Transceiver and fibre Optic Cable 31 FIGURE 7-16 Removing and Replacing a Controller 31 FIGURE 7-17 Removing the Controller Cover (Upside Down View) 33 FIGURE 7-18 Removing and Installing the Controller Battery 33 FIGURE 7-19 Label Locations on the Controller 34 FIGURE 7-20 Drive Link, Host Link, Battery, and Fault Lights 36 FIGURE 7-21 Replacing a Drive 38 FIGURE 7-22 Replacing a Fan 40 FIGURE 7-23 Replacing a Power Supply 43 FIGURE 7-24 Replacing an SFP Transceiver
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Preface This Troubleshooting Guide provides information on how to identify, isolate, and fix TM problems with the Sun StorEdge 5310 NAS. It also explains how to remove and replace certain key server components. Topics in this chapter include: ■ “Who Should Use This Book” on page -xvi ■ “How This Manual is Organized” on page -xvi ■ “Typographic Conventions” on page -xvi ■ “Related Documentation” on page -xvii ■ “Ordering Sun Documents” on page -xvii ■ “Shell Prompts in Command Examples” on page
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Who Should Use This Book The intended audience for this book is Sun field service personnel who are responsible for maintaining Sun StorEdge 5310 NAS. How This Manual is Organized This manual contains the following chapters: ■ Chapter 1, “Troubleshooting Overview” on page 1-1 ■ Chapter 2, “NAS Head” on page 2-1 ■ Chapter 3, “Storage Arrays” on page 3-1 ■ Chapter 4, “StorEdge File Replicator” on page 4-1 ■ Chapter 5, “Clustering” on page 5-1 ■ Chapter 6, “Checkpoints/Snapshots” on page 6-1 ■ Cha
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Related Documentation These documents contain information related to the tasks described in this book: Sun StorEdge 5310 NAS Quick Reference Manual Sun StorEdge 5310 NAS Hardware Installation, Configuration, and User Guide Sun StorEdge 5310 NAS Software Installation, Configuration, and User Guide Sun StorEdge 5310 NAS Setup Poster Ordering Sun Documents The SunDocsSM program provides more than 250 manuals from Sun Microsystems, Inc. If you are in the United States, Canada, Europe or Japan, yo
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Shell Prompts in Command Examples The following table shows the default system prompt and superuser prompt for the C, Bourne and Korn shell. TABLE P-2 Shell Prompt Shell Prompt Bourne shell and Korn shell prompt machine name$ Bourne shell and Korn shell superuser prompt machine name# Sun Welcomes Your Comments Sun is interested in improving its documentation and welcomes your comments and suggestions. You can email your comments to Sun at: docfeedback@sun.com Please include the part number (8x
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CHAPTER 1 Troubleshooting Overview This chapter provides an overview of diagnostic functions and tools needed for troubleshooting the Sun StorEdge 5310 NAS. This chapter contains the following sections: ■ “How to Use This Manual” on page 1-1 ■ “Important Notices and Information on the Sun StorEdge 5310 NAS” on page 1-2 ■ “Diagnostic Information Sources” on page 1-8 1.1 How to Use This Manual Before going deep into this manual, check the following to ensure that common problems have been resol
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1.2 Important Notices and Information on the Sun StorEdge 5310 NAS Caution – Do not plug a USB keyboard into the front USB connector. This will cause the system to crash. Caution – Do Not power on the Sun StorEdge 5310 NAS, until two minutes after the JBOD has been powered up, to ensure that the disk drives have finished spinning up. Caution – /dvol/etc folder contains config information and needs to be backed up to ensure that all configuration information is available upon a failure. Back
